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Community Safety Connect

Community Safety Connect. Steven Hume Community Safety and Security Manager. Stockton-On-Tees. Part of the Tees Valley (NE England) Largest Tees population 191,000 Ranked 107 out of 354 IMD 5 wards top 10% most deprived 29% live in top 20% least deprived wards.

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Community Safety Connect

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  1. Community Safety Connect Steven Hume Community Safety and Security Manager

  2. Stockton-On-Tees • Part of the Tees Valley (NE England) • Largest Tees population 191,000 • Ranked 107 out of 354 IMD • 5 wards top 10% most deprived • 29% live in top 20% least deprived wards

  3. ASB actions in Stockton 2012/13

  4. Crime and Disorder Audit 6 Key priorities identified by 5,222 respondents in 2010: • Anti Social Behaviour • Alcohol related offending • Violent crime • Drug related offending • Criminal damage • Domestic violence

  5. The types of anti social behaviour that most concern our residents • Vandalism • Alcohol misuse • People being drunk and rowdy • Poor parental responsibility • Threats and verbal abuse • Street drinking

  6. Community Safety in Stockton • Targeting our work to deal with what matters to residents • ASB enforcement officers (increased patrols, van and bikes) • Prevention and support ( victim and family support, mediation, counselling) • Performance and analysis • Work in schools • Safe at Home/Landlord Liaison • Joint funded Community Safety Officer

  7. ASB – tackling problems early • Increased patrols in hotspot areas (joint patrolling) • Joint Action and Problem Solving groups • ‘Don’t Suffer in Silence’ – promotion of ASB hotline and support services • Weekly Councillor patrol reports (named officer contacts) • Customer satisfaction!!

  8. Overall customer satisfaction • In 2012/13 93% of individuals who responded stated that the service was Excellent, Very Good, Good • 42% of service users felt safer as a result of interventions • 100% of respondents felt that support was beneficial and helped improve the situation • 98% of respondents would use the service again.

  9. Case Study: Victim Perspective • Risk Assessment carried out on all callers/complainants • Diary sheets/regular updates • Target hardening (safe at home) • Repeat callers monitored and discussed at the JAG’s (problem solving approach) • Home visits (victim and witness support) • Counselling and mediation • Victim impact statements

  10. Figures 2012/13. • 3.9% reduction in total recorded crime • 40% increase in service requests for the ASB team • 23% reduction in police calls in relation to ASB • 91% residents feel safe outside the home during the day • 63% residents feel safe outside the home at night

  11. Online reporting mechanism for residents • Two way communication between officer and victim • Can be used on computer, tablet, smart phone • Locations can be mapped • Images and other documents attached • Monitors progress of case/issue • Clear line of accountability (audit trail)

  12. Are you a Victim or Witness of ASB? Scan here to Report • Use of QMR codes • Placed in neighbourhood centres • Used on street furniture • Quick access to the ASB email account • Information gathering/intelligence

  13. Information sharing • Personal profiles • Problem solving approach • Scanning document • Vulnerabilities • Troubled families/MASH approach

  14. Restorative practice • Virtual network of volunteers/officers • ASB focus • Community based settings • Group or 1:1 • Victim impact statements • Peer support/development

  15. What the future holds – ASB Bill • Reinforced victim focussed approach • Greater focus on partnership working • Community Trigger (consistency?) • Crime Prevention Injunction (power of arrest) • Positive behaviour elements to orders • Rapid response to local issues? • Community Remedy • Increased reassurance or raised expectations?

  16. Challenges that lie ahead • Development of relationship with PCC • Reduced resources in times of rising demand • The future role and effectiveness of Community Safety Partnerships • Impact of welfare reform on community safety (increase in acquisitive crimes)

  17. Questions? Steven Hume Community Safety Manager Stockton-on-Tees Borough Council 01642 527610 Steven.Hume@stockton.gov.uk

  18. Group exercise • Which elements of Community Safety Connect would work for you? • Have you adopted a similar approach in your area? • What are the potential barriers in your area which would prevent this approach from working? • What are the 3 main challenges you are likely to face in the next 12 months • What are the potential opportunities in the next 12 months

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