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EFQM Excellence Model 2010

EFQM Excellence Model 2010. The Impact of Sustainability on the “New” European Excellence Model. EFQM Excellence Model 2010 The EFQM Review. Focus on what “matters” Define KEY Results Stakeholder balance Revise “weightings” Look forward – sustainability Creativity & innovation.

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EFQM Excellence Model 2010

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  1. EFQM Excellence Model 2010 The Impact of Sustainability on the “New” European Excellence Model

  2. EFQM Excellence Model 2010 The EFQM Review Focus on what “matters” Define KEY Results Stakeholder balance Revise “weightings” Look forward – sustainability Creativity & innovation

  3. EFQM Excellence Model 2010 Fundamental Concepts Excellence Model RADAR Logic

  4. EFQM Excellence Model 2010 Fundamental Concepts

  5. EFQM Excellence Model 2010 Fundamental Concepts of Excellence Taking Responsibility for a Sustainable Future

  6. EFQM Excellence Model 2010 Criteria Enablers Results Key Results People Leadership People Results Processes, Products & Services Strategy Customer Results Partnerships & Resources Society Results Learning, Creativity and Innovation What the organization does? What the organization achieves?

  7. EFQM Excellence Model 2010 2a clearer focus on ‘external’ environment 2b emphasis on ‘internal’ & ‘capabilities’ 2c ‘sustainability’ into strategy 2 - Strategy

  8. EFQM Excellence Model 2010 8a Perceptions 8b Performance Indicators Better guidance to include the societal & environmental aspects of the ‘strategy’ 8 - Society Results

  9. Develop & agree a set of performance indicators and related outcomes to determine the successful deployment of their societal and ecological strategy and related policies, based on the needs & expectations of the relevant external stakeholders Set clear targets for Key Results based on the needs and expectations of their external stakeholders, in line with their chosen strategy EFQM Excellence Model 2010 8 Society Results (1) Excellent organisations:

  10. EFQM Excellence Model 2010 Demonstrate positive or sustained good Society Results over at least 3 years Clearly understand the underlying reasons & drivers of observed trends & the impact these results will have on the performance indicators & related outcomes Anticipate future performance and results 8 Society Results (2) Excellent organisations:

  11. EFQM Excellence Model 2010 Understand how the Key Results they achieve compare to similar organisations and use this data, where relevant, for target setting Segment results to understand the experience, needs and expectations of specific stakeholders within Society 8 Society Results (3) Excellent organisations:

  12. ‘NEW’ EFQM Excellence Model CSI R Targets Comparisons Trends Results Targets Comparisons Causes

  13. EFQM Excellence Model2010 Final Thoughts – Any Questions?

  14. Thank You

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