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The Magic of Exceptional  Customer Service & Leadership

The Magic of Exceptional  Customer Service & Leadership. Confession: There is no “Magic”. Confession: There is no “Magic” It’s Doing Ordinary Things  Extraordinarily Well. Lessons From Disney: “Be Willing to Change To Remain the Same”. Organizations That Reinvent Themselves

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The Magic of Exceptional  Customer Service & Leadership

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  1. The Magic of Exceptional  Customer Service & Leadership www.DougLipp.com

  2. Confession: There is no “Magic” www.DougLipp.com

  3. Confession: There is no “Magic” It’s Doing Ordinary Things  Extraordinarily Well www.DougLipp.com

  4. Lessons From Disney: “Be Willing to Change To Remain the Same” www.DougLipp.com

  5. Organizations That Reinvent Themselves Doug Lipp www.DougLipp.com

  6. Organizations That Reinvent Themselves Will Dominate Their Market! Doug Lipp www.DougLipp.com

  7. Maximize Your Potential: www.DougLipp.com

  8. Maximize Your Potential: Overcome the Obstacles www.DougLipp.com

  9. Maximize Your Potential: Overcome the Obstacles Create the Opportunities www.DougLipp.com

  10. The Obstacles www.DougLipp.com

  11. Obstacle #1 Let The “Old Ways” Rule www.DougLipp.com

  12. “Old Ways” • Stuck in A Rut • We’ve never done it this way • “Order-Taker” • “I’m not in sales”… • What would Walt say? www.DougLipp.com

  13. Obstacle #2 “We’re Soooo Good” www.DougLipp.com

  14. “Soooo Good” • Arrogance • Complacency • The One-Trick Pony www.DougLipp.com

  15. Obstacle #3 Everyone Else is: “A Jerk” “Incompetent” “Too Demanding” www.DougLipp.com

  16. “Everyone Else is a Jerk” • Mutual Bashing & Contempt • Robotic / Self-Centered • Other Person’s / Group’s Fault www.DougLipp.com

  17. Obstacle #4 • “Save” Your Way • to • Prosperity www.DougLipp.com

  18. Save Your Way • to • Prosperity • Fire the Matterhorn Climbers! • Tinkerbell? What’s the ROI? • Who Needs Training? • Don’t Value Your Value www.DougLipp.com

  19. The Opportunities www.DougLipp.com

  20. Opportunity #1 Communicate Communicate Communicate www.DougLipp.com

  21. Communicate www.DougLipp.com

  22. Communicate • Tear Down the Walls www.DougLipp.com

  23. Communicate • Tear Down the Walls • Consistency & Discipline www.DougLipp.com

  24. Communicate • Tear Down the Walls • Consistency & Discipline • Words + Actions = Execution www.DougLipp.com

  25. Communicate • Hire Right www.DougLipp.com

  26. Communicate • Hire Right • Train Right www.DougLipp.com

  27. Communicate • Hire Right • Train Right • Treat Right www.DougLipp.com

  28. Communicate • To Achieve & Sustain • Your Culture www.DougLipp.com

  29. Opportunity #3 The World Is Changing… Are You? www.DougLipp.com

  30. Opportunity #4 Creativity “Disney Style” Know Your Customer! www.DougLipp.com

  31. Opportunity #4 Creativity “Disney Style” Walk In Their Shoes www.DougLipp.com

  32. Walk In Their Shoes • From Ordinary to Extraordinary… www.DougLipp.com

  33. Walk In Their Shoes • From Ordinary to Extraordinary… • Solve Their Problems! www.DougLipp.com

  34. Walk In Their Shoes • From Ordinary to Extraordinary… • Solve Their Problems! • Prove Your Value! www.DougLipp.com

  35. Walk In Their Shoes • From Ordinary to Extraordinary… • “Where did I park my car?” www.DougLipp.com

  36. Walk In Their Shoes • From Ordinary to Extraordinary… • “When is the 3:00 Parade?” www.DougLipp.com

  37. Walk In Their Shoes • From Ordinary to Extraordinary… • Tigger Teambuilding www.DougLipp.com

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