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Troubleshooting Issues with Sending and Receiving Email

Troubleshooting Issues with Sending and Receiving Email. August 16, 2012. Agenda. DIY Troubleshooter Mail Flow Troubleshooting Q&A Closing and Next Session Information (Total time: 1 hour). DIY Troubleshooting Tool http://community.office365.com/en-us/tools/troubleshooting.aspx#.

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Troubleshooting Issues with Sending and Receiving Email

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  1. Troubleshooting Issues with Sending and Receiving Email August 16, 2012

  2. Agenda • DIY Troubleshooter • Mail Flow Troubleshooting • Q&A • Closing and Next Session Information (Total time: 1 hour)

  3. DIY Troubleshooting Toolhttp://community.office365.com/en-us/tools/troubleshooting.aspx# • Found in the Office 365 Community, alongside forums, wikis, and blogs. • 5 step troubleshooting surfaces possible solutions to customer issues, reducing the need to post questions to community or request assisted support. • Possible solutions include help and support articles, diagnostic tools, videos, and community wikis. • Monthly updates ensure the best available solutions are surfaced. #1 Visited Community Page Serves Edu, Ent, & Small Business 800+ Possible Solutions 70% Success Community Top Issues

  4. DIY Demo: Landing Page

  5. DIY Demo: Step One

  6. DIY Demo: Step Two

  7. DIY Demo: Step Three

  8. DIY Demo: Step Four

  9. DIY Demo: Step Five

  10. Mail Flow Troubleshooting Timothy Heeney, Senior Program Manager Microsoft CSS

  11. Agenda • Basic workflow • Wiki • Tools • Telnet • Nslookup • Delivery Reports • FOPE message tracking (E sku) • MOP domain management • RCA

  12. Fully hosted: Inbound and Outbound Outbound From: Pawan@contoso.com To: sales@fabrikam.com Internet • Mail is sent outbound • FOPE filters outbound mail • FOPE delivers to destination FOPE Inbound From: Bill@fabrikam.com To: Ted@contoso.com Edge EXCHANGE ONLINE Virus* Policy • Contoso signs up for O365 • Automatically tenant is provisioned in FOPE • Mail sent to FOPE • FOPE filters inbound mail • Mail is delivered to the recipient’s mailbox Spam Mailboxes contoso.com *Virus scanning is performed by FPE for O365 tenants

  13. Questions?

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