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Travel Etiquette

Travel Etiquette. Eye Contact. A Mutual gaze, where two people look at each other at the same time. It signals: Direction Confidence Interest Truthfulness . Oculesics.

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Travel Etiquette

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  1. Travel Etiquette

  2. Eye Contact A Mutual gaze, where two people look at each other at the same time. It signals: Direction Confidence Interest Truthfulness

  3. Oculesics Oculesics refers to the study of eye contact and pupil dilation in terms of nonverbal communication.  Eye contact indicates interest, openness, and sometimes even arousal, though aggressive eye contact--or staring--can be interpreted as a sign of hostility.  In addition to this, lack of eye contact also transmits a message, oftentimes that the listener is bored and/or is not paying attention.  It must be noted that culture plays a role in oculesics, for the necessity of eye contact and the civility it provides in American culture differs greatly from an Asian culture, for example, where eye contact is often considered rude (DeFleur, 2005).  

  4. Culture and eye contact Very Direct Eye Contact – Middle Easterners , Some Latin Americans, the French Moderate Eye Contact – Americans, North Europeans, the British Minimal Eye Contact – Asians, East Indians, Native Americans

  5. Networking - Definition Business networking is the process of establishing a mutually beneficial relationship with other business people and potential clients and/or customers.

  6. Networking Do’s & Don’ts Do: • Make an entrance • Use your personality  • Become a friend first. • Look successful • Suggest a tip • Create and use your elevator pitch. • Take a big supply of business cards 

  7. Networking Do’s & Don’ts • Do: • Sit with people you don’t know  • Volunteer to help  • Introduce yourself  • Make your own luck • Get to the event early • Travel • Hold your liquor • Start with a firm handshake coupled with good eye contact

  8. Networking Do’s & Don’ts Don’t: • Rudely interrupt. • Talk trash or get too personal. • Mention your business first. • Say your phone number • Make the mistake of promoting or selling yourself to the people you meet. • Treat everyone like a prospect. • Give your business card out to every Tom, Dick and Harry • Spend too much time with any one person • Be shy like most new entrepreneurs. • Fully pitch your business at a social gathering • Expect to pass out your business card and get business • Ever run out of business cards • Just shake hands or collect business cards from everyone.

  9. Quiz Try this quiz.  Assume the following people waiting for a taxi cab: Person A – A male CEO Person B – A female director Person C – A male management trainee Question:  In what order to they enter the taxi?  Who pays the tab and expenses the ride? 

  10. Time Zones Why is it important?

  11. Travel Packing

  12. Booking your travel You may book your travel via: - Website Travel Agent Procurement Department (Based on your company’s policy) Do you have or require: Required visas Travel Insurance Allowances & Per Diems

  13. Salutations Good Morning Good Afternoon Good Evening Good Day

  14. When travelling with boss 1. Talk to your boss before the trip to clarify your roles and responsibilities. Make sure you know who will be taking care of logistics like transportation and reservations, as well as who will be making presentations or taking notes at meetings. 2. Double-check that everything has been packed. You don’t want to be the one responsible when presentation materials or a cable turns up missing. 3. Give a peak performance. Use the trip to show your boss how motivated you are. Offer to follow-up on requests from clients, write memos comparing vendors, or research answers to questions. 4. When things don’t go as planned, say something. If you find yourself lost or in over your head, ask questions. Most managers love to give advice and recommendations. 5. Be aware how you affect others. This is probably not the time to show off your culinary adventurousness. One dodgy meal could put you out of commission for days, breeding resentment in those forced to take over your work.

  15. When travelling with boss 6. Stay off social networking sites. Your boss might not mind you checking into Facebook once in a while in the office, but don’t do it on the road. It looks like you’re loafing. 7. Don’t take notes on a Blackberry. People will think you are answering emails or sending texts, and not paying attention. 8. Dress conservatively, eat conservatively. It’s best not to risk shocking anyone with a micro-miniskirt in a meeting. And if your boss skips dessert and coffee, you should too. 9. Work on the plane. If your boss opens his laptop on transport, follow suit. 10. Talk less, listen more. You don’t want the details of your health or private life to become the subject of office gossip, so keep them to yourself. 11. Sum up. Prove to your boss you were the right person to take along by offering to write a trip report. Bruce Tulgan, author of It’s Okay to Manage Your Boss, tells the Times: “Come back with a stack of useful information. Not a tan.”

  16. Tipping Whether or not customers tip depends a lot on the service received, as well as whether or not they think they will be returning to the same establishment.

  17. Tipping Restaurant Tipping for corporate executives The expected tip varies by several variables, the country of origin of the tipper, the number of diner’s in the group, the income of the tipper and the total amount of the check. Tipping and group size In a study titled “Cheaper by the Bunch”, social psychologist Dick Harris demonstrated that the overall percentage of a tip declines according to the size of the group.  The larger the dining group, the lower the overall tip percentage. Tipping and bill amount The amount of a tip also varies by the size of the check, and it’s not uncommon to see an average American spending 25% on a $20 breakfast tab, down to 10% for a lavish $400 dinner with a $150 bottle of wine.  Many diners rationalize that it’s the same amount of effort to open a $40 bottle of wine as a $400 bottle, and tip on the cheaper side.

  18. Tipping In South East Asia, waiters will run after you to give you back your tip as it is non customary. Fifteen Percent – This “standard” was codified in many corporate guidelines. All inclusive resorts ???? Protocol

  19. Questions???

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