1 / 16

CATIA User Forum 14-04-2011

CATIA User Forum 14-04-2011. Short introduction. The fastest racetrack on the planet…. CERN, a place of extremes. Trillions of protons race around the 27km ring in opposite directions over 11,000 times a second, travelling at 99.999999991 per cent the speed of light.

laksha
Télécharger la présentation

CATIA User Forum 14-04-2011

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CATIA User Forum 14-04-2011 Short introduction

  2. The fastest racetrack on the planet… CERN, a place of extremes Trillions of protons race around the 27km ring in opposite directions over 11,000 times a second, travelling at 99.999999991 per cent the speed of light.

  3. The emptiest space in the solar system… CERN, a place of extremes To accelerate protons to almost the speed of light requires a vacuum as empty as interplanetary space. There is 10 times more atmosphere on the moon than there is in the LHC.

  4. One of the coldest places in the universe… CERN, a place of extremes With an operating temperature of about -271 degrees Celsius, just 1.9 degrees above absolute zero, the LHC is colder than outer space.

  5. The hottest spots in the galaxy… CERN, a place of extremes When two beams of protons collide, they generate temperatures 1000 million times hotter than the heart of the sun, but in a minuscule space.

  6. The biggest most sophisticated detectors ever built… CERN, a place of extremes ALICE To sample and record the debris from up to 600 million proton collisions per second, scientists are building gargantuan devices that measure particles with micron precision.

  7. One of the most extensive computer system in the world… CERN, a place of extremes To analyse the data, tens of thousands of computers around the world are being harnessed in the Grid. The laboratory that gave the world the web, is now taking distributed computing a big step further.

  8. CERN, a place of extremes CERN – a laboratory with extreme requirements in many domains; has to achieve excellence in service management

  9. Service Management: WHAT • Our Goals: • One Service Desk for CERN (one number to ring, one place to go, 24/7 coverage) • Standard Processes for all Service Providers at CERN (one behavior) • Services defined from a User’s point of view • Services easy to find by everybody, without knowledge of CERN internal structures • Service and process qualitymeasurable • Improved collaboration over the borders of sections, groups and even departments • Automation of all known procedures • Framework for continuous improvement in the fields of efficiency and effectiveness

  10. Service Management: HOW Howisthisprojectimplementing Service Management? • Use existing best practice • We use the ITIL V3 framework, but • PRAGMATIC (only take what is useful; leave the rest for later ) • NO BUREAUCRACY • Use external expert help (NCC) • Start with reduced scope • IT and GS (HR and FP waiting at the doorstep) • 2 Processes (out of 24): Incident management and Request Fulfilment. • Then grow and improve (once we have POC)

  11. Service Management: Service Catalogue

  12. Service Management: Portal

  13. Service Management: Incident and Request process

  14. Service Management: Service Desk The CERN Service Desk • The Service Desk is placed at the 2nd floor of Building 55 • It covers all Services mentioned in the Service Catalogue • A Service Counter for users and a SMoD for special treatment of special users is installed

  15. How does it work • Portal https://cern.ch/service-portal/ • Email • Phone

  16. Questions? Mats Moller Reinoud Martens Olaf van der Vossen Please visit our website https://cern.ch/services

More Related