C3 Information Systems, Organizations, and Strategy

1. C3 Information Systems, Organizations, and Strategy

2. IS and the Organization • Influences each other • A organization is a stable, formal social structure that takes resources from the environment and processes them to produce outputs • Organizations need to be aware of influences of IS to benefit from new technologies • Many factors: organization's structure, standard operating procedures, politics, culture etc.

3. IT often change Organizations • change organizational balance of rights, responsibilities established over long period of time • Key elements: • who owns information • who has access to and can update information • = who makes decisions about whom, what, when and how

4. Structural characteristics Features Routines and business processes Organizational politics Organizational culture Organizational environments Organizational structure Other organizational features • Clear division of labour • Hierarchy • Explicit rules and procedures

5. Additional Features of Organizations - I • Routines and business processes = standard operating procedures: precise rules to cope with all expected situations; BPs as collections of routines • in this course: examine business processes to understand how they might be changed or replaced by using IT to achieve greater efficiency

6. Additional Features of Organizations - II • Organizational politics = political struggle for resources • IT investments bring about significant changes = politically charged events • managers need to know how to work with the politics

7. Additional Features of Organizations - III • Organizational culture = set of fundamental assumptions about what products organization should produce • if IT change threatens commonly held cultural assumptions --> resistance

8. Unique Features of Organizations • Different organizational types: eg. large, small firms • Environments: be sensitive to and can influence = government, competitors, customers, financial institutions • IT helps organizations to act on environment • new technology puts strains on culture, politics and people

9. Figure 3-5 3-11

10. IS Impact • Economic impacts • Organizational and behavioral impacts • IT flattens organizations • Postindustrial organizations • Understanding organizational resistance to change • The Internet and organizations • Implications for the design and understanding of information systems 3-11

11. How IS Affects Organizations • Economic impacts • IT can help lower transaction costs e.g. computer links to external suppliers • agency theory: those who are employed by manager require supervision • can reduce agency costs with IT: e.g. lower cost of acquiring information

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13. Figure 3-7 Agency Costs 3-14

14. Flattening Organizations Information systems can reduce the number of levels in an organization by providing managers with information to supervise larger numbers of workers and by giving lower-level employees more decision-making authority. Figure 3-8 3-15

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16. The Internet • important impact on relation between firms and external entities and on the organization of business processes, inside a firm • Prior to the Internet • business decisions had limited, delayed or inaccurate knowledge of customers, delivery etc. • large warehouses of information used

17. Planning for an IS- Factors • Organizational environment • Organizational structure: hierarchy, specialization, routines, and business processes • Organizational culture and politics • The type of organization and its style of leadership • Groups affected by the system and the attitudes of workers who will be using the system • The kinds of tasks, decisions, and business processes that the IS is designed to assist

18. Characteristics of IT Keep in mind when designing systems: • They are flexible and provide many options for handling data and evaluating information • They are capable of supporting a variety of management styles, skills, and knowledge • They are sensitive to the organization’s bureaucratic and political requirements

19. IS for Competitive Advantage 3-17

20. Using Information Systems to Achieve Competitive Advantage Porter’s Competitive Forces Model In Porter’s competitive forces model, the strategic position of the firm and its strategies are determined not only by competition with its traditional direct competitors but also by four forces in the industry’s environment: new market entrants, substitute products, customers, and suppliers. Figure 3-10 3-18

21. IS strategies- dealing with competitive forces • Low-cost leadership • Product differentiation • Focus on market niche • Strengthen customer and supplier intimacy Competitive Advantage is gained when organizations provide more value to customers or same value at lower price The Internet’s impact on competitive advantage 3-22

22. Value Chain Model - II • Primary activities • products and services, value for customers • Secondary activities • infrastructure: administration, human resources, etc.

23. Competitive Forces Model • firm faces external threats

24. Competitive advantage can be achieved through IT including the Internet Using Information Systems to Achieve Competitive Advantage Figure 3-11 Value Chain Model 3-19

25. The Value Chain • Specific activities in the business where competitive strategies can best be applied • Primary activities: sales and marketing, production • Support activities: administration, decision making about IT, HR • How can we use information systems to • Improve efficiency, cost • Improve relations with those outside the firm: customers, suppliers, etc.

26. Extending the value chain: The value web The Value Web The value web is a networked system that can synchronize the value chains of business partners within an industry to respond rapidly to changes in supply and demand. Figure 3-13 3-25

27. Synergies, core competencies, and network-based strategies • Synergies • Enhancing core competencies Network-based strategies • network economics 3-26

28. INFORMATION SYSTEMS AND BUSINESS STRATEGY • Thinking about strategy takes place at three different levels: • Business: a single firm producing a set of related products and services • Firm: a collection of businesses that make up a single, multidivisional firm • Industry: a collection of firms that make up an industrial environment or ecosystem

29. Firm Level Strategy • firm as collection of businesses • IT to improve each business unit • synergies • core competencies

30. Industry Level Strategy • firms together --> industry • information partnerships: eg Air Canada, CIBC (Aeroplan)