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Universal Postal Service Issues i n Lithuania

Universal Postal Service Issues i n Lithuania. Rasa Jasiulionienė Head of Postal Department. 10 th Baltic Electronic Communications & Postal Services Regulators’ Meeting Latvia, 30 August 2013. New legislation.

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Universal Postal Service Issues i n Lithuania

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  1. Universal Postal Service Issues in Lithuania Rasa Jasiulionienė Head of PostalDepartment 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  2. New legislation The new wording of Postal Law was adopted on 8 November, 2012 and came into force on 1 January, 2013 New functionsofthe RRT: • Approve tariff ceilings for the universal postal service (UPS)in accordance with the weight steps of postal items • Approveregulations on calculation of compensation for loss-making UPS New regulations: • Bulk mail is not considered as the UPS ( > 1000 correspondence items or > 250 parcels sent per month) • UPS does not include PS that has added value • postal serviceprovider, that operates the postal network, is obliged to negotiate for access to the postal network & to sign an agreement for the use of the postal network (including the system of postal codes, address data base, postal office boxes, etc.), when the other PS provider requires (Article 8 of Postal Law) 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  3. Access Points of UniversalPostal Service • In2012 total numberofoutgoingmailboxeshad decreasedfrom 2254 to 2122 : • in towns – from1164 to 991; • in rural areaincreasedfrom1090 to 1131; • In 2012 totalnumberofstationary and mobile post officeshad decreasedfrom 853 to 836: • stationaryaccesspointsfrom715 to 703: • in towns - from 216 to 214 • inrural area - from 499 to 489 • mobile postoffices- from28 to 27(number of locations for providingUPSserviceshad decreasedfrom138 to 133 placeinruralareas). • AB Lietuvos paštas during 2012 : • hadopened1 newpostoffice; • renewed 9post offices; • had completed computerization project and had computerized more than 200 post offices throughout Lithuania (about 579, 2 thousand EUR); • continuedtherecontructionoflogisticcenternear Kaunas. 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  4. Access Points of Universal Postal Service Source: Lietuvos paštas, Annual Report 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  5. The dynamics of complaints of users of postal and courier services in 2005–2013 first half Source: RRT • The increase of complains in 2011 is the result of the cases concerned thefeesforpresenting to customspostalitemsande-commerce issues. • NRA, Lietuvospaštas and Custumsoffice made steps toward better information for consumers about custumsprocedures and the number of complains significantly had decreased in 2012. • The increase of complaints during the first half of 2013 concerned with the delivery of registeredandnon-registered international mail itemsand someadditional feesimplemented by UPS (forexample: feefor presenting reclamations by sender). 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  6. Quality Control of Universal Postal Service • In 2012 RRT had performed an annual monitoring of the quality of universal postal services provided by AB Lietuvos Paštas. • RRT has found that PLC Lietuvos Paštas had delivered 77.16% of priority postal correspondence items on the business day following the dispatch (75.57% in 2011) i.e. 7.84% less than the required quality indicator for (D+1) • Independent audit of PLC Lietuvos paštas indicated for (D+1) 85,86%. The quality control of the delivery time of the first class mail in 2004 – 2012 year Source: RRT 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  7. The universal postal services quality examination results in 2005–2012 Quality Control of Universal Postal Service • Quality control of universal postal services Source: RRT • The USP is obliged to startpreparationofaplicationthestandard EN 13850 from 2006. • From2009Quality of service performance is commissioned by the independent consultant of the USP. • Till January 1, 2013 the NRA was obliged to organize an independent monitoring of the quality of UPS and to publish the report once per year. • Now (from 01-01-2013) the NRA supervises how the USP organizes quality measurement of UPS and once per year publishes the results. 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  8. Supervision of Cost Accounting 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  9. AB Lietuvos paštas financial results EUR, million • In 2012 PLC Lietuvospaštashadinvested ~5,7 million EUR: • the largest partofinvestments ~3,4 million EUR for courier and self-service terminals companyUABBaltic Post • ~ 1 million EUR for financial service networkPayPost. Financial Year 10th Baltic ElectronicCommunications & Postal Services Regulators’ Meeting Latvia, 30 August 2013

  10. PLC Lietuvos paštas structural transformation • The changes in PLC Lietuvospaštas should allow • greater flexibility • speed up infrastructure optimization • sale of inefficient assets • reduction of postal staff and outlets where needed

  11. Universal Postal Service Issues in Lithuania • The last two years PLC Lietuvos paštaswasprofitablecompany. • First time ever PLC Lietuvospaštas has paid to its shareholders (State) dividends of 170610 EUR. • During 2013-2017 PLC Lietuvos paštas is planning to invest14,5 million EURtothe company's infrastructure and services development. • Considering quality of service criteria, PLCLietuvospaštas took the 11th place among 203 postal operators providing the express mail service. • The EMS Cooperative under the Universal Postal Service has given PLCLietuvos paštas a Gold Award for an excellent EMS service. • Recently the first dispute concerning the access to the postal network of incumbent postal service provider is in progress in NRA. NRA is going to oblige the incumbent operator Lithuanian post to start the negotiations with the postal service provider intending for the access.

  12. Thank you Rasa Jasiulionienė Head of Postal Department Communications Regulatory Authority Algirdo str. 27a, LT-03219 Vilnius Tel. +370 5 210 56 90; E-mail: rasa.jasiulioniene@rrt.lt

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