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Enhancing Thusong Service Centres Connectivity: SITA’s Progress Report

Explore the progress and challenges in providing integrated government services through Thusong Service Centres. Learn about critical success factors, project budget, recommendations, and state of readiness.

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Enhancing Thusong Service Centres Connectivity: SITA’s Progress Report

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  1. PORTFOLIO COMMITTEE ON PUBLIC SERVICE AND ADMINISTRATION Thusong Service Centres Connectivity SITA’s State of Readiness 19 June 2013

  2. TABLE OF CONTENT • Purpose • Critical Success Factors • Progress on Current Project • Project Budget • Challenges • Recommendations

  3. PURPOSE OF THE THUSONG SERVICE CENTRES • The Thusong Service Centre is a one stop service centre to deliver essential and integrated government services to the citizens of South Africa, primarily in the rural communities

  4. CRITICAL SUCCESS FACTORS FOR THE THUSONG SERVICE CENTRES

  5. PROGRESS ON CURRENT PROJECT • The ThusongVirtual Private Network Project commenced in 2008. • The original scope of the Thusong VPN project was to provide connectivity for 140 Thusong sites in nine provinces. • After a due diligence exercise and an assessment to determine the site readiness, only 123 sites were ready for installation. • 17 sites were excluded due to building and service (power/water) issues and building renovations. • 27 sites in Gauteng are placed on hold. • To date a total number of 91 of the 96 sites allocated to SITA has been completed at 8 provinces (excluding Gauteng).

  6. PROJECT BUDGET

  7. CHALLENGES IN THE THUSONG SERVICE CENTRE CONNECTIVITY PROJECT • Outstanding operational costs • No Signed Service Level agreements • No instruction for the continuation of connectivity services • Generally low level of communication from Thusong Centers regarding technical problems (training) • Proper user requirements and resources • Access to buildings • Reporting structure

  8. RECOMMENDATIONS • The following factors play a significant role on the implementation of the Thusong Service Centre connectivity and therefore the following are recommended: • Pricing • Reduction of connectivity costs and tariffs for government • Project Sponsorship/ Championship • Revised governance and program ownership is required • Completeness of buildings • Ensure building readiness before connectivity of TSCs to avoid delayed the commissioning of the sites

  9. STATE OF READINESS cont. • SITA’s capacity to deliver timeously • The underpinning contracts that enable the tasking of supporting service providers to complete the work speedily are in place or almost concluded • E-government initiative • SITA is rolling out smart-forms (electronic/ e-forms) that will enable citizens to apply for services online • Citizens without access to internet services can then access those forms through the TSCs • To date 37 forms for services have been completed including those for the Departments: • Labour (25), • Transporting (1) • Human Settlements (8) • Basic Education (3) • SITA is only awaiting the completion of back office processes by respective Departments to activate the forms online

  10. Thank you

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