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Business Continuity & Disaster Recovery Trends and Best Practices. May 2004. Joel Daly COO / Co-Founder Inflow. Inflow Overview. Application Hosting Services. Customers Host Their Production Site at an Inflow IDC. BC/DR Services. Customers Host Their Secondary Site at an Inflow IDC.
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Business Continuity & Disaster Recovery Trends and Best Practices May 2004 Joel Daly COO / Co-Founder Inflow
Inflow Overview Application Hosting Services Customers Host Their Production Site at an Inflow IDC BC/DR Services Customers Host Their Secondary Site at an Inflow IDC
What is DR & Where Does it Come From • Disaster Recovery: is the process of rebuilding your operation or infrastructure after a disaster has passed. • Source: SANS Institute Catastrophic Causes • Widespread and well documented destruction • > 90% + of BUSINESS CONTINUITY budgets • < 1% chance of occurring • Customers understand and may have • compassion in these situations
Business Continuity has become the Standard… But What is BC?? • Business Continuity: refers to the activities required to keep your organization running during a period of displacement or interruption of normal operation. • Source: SANS Institute Clinical Causes • Malicious events, Viruses, Human Error • 92% of FBI/CSI survey respondents reported attacks • Resulting in > $ 3M in quantifiable loses • Infrastructure Failure • > 50% of outages are power or plumbing related • Perception is reality • Outage = Failure to anticipate
Evolution of BC/DR Sept. 11 Forever Changed Business Continuity Management Disaster Recovery Y2K and BPR Aftermath of Sept. 11 RTO = Three Days + Contingency Planning + Crisis Management Scenarios Limited RTO = < 24 hours + New Scenarios Business Recovery Internet and BPR Enterprise for critical work RTO/RPO ~ 0 Risk Management processes + New Scenarios 1990 1995 1999 2000 2002 2004
Not All Applications are Created Equally Classifying Business Process Service Levels in Project Life Cycle Class Business Process Services Service Levels Class 1 Customer - /Partner - Facing 24x7 scheduled n n (RTE) Functions Critical to 99.9% availability (<45 min./mo.) n n Revenue Production RTO = two hrs.; RPO = zero hrs. n Class 2 Less - Critical Revenue - 24x6 - 3/4 scheduled n n Producing Functions 99.5% availability (<3.5 hrs./mo.) n Supply Chain n RTO = 8 - 24 hrs.; RPO = four hrs. n Class 3 Enterprise Back - Office 18x7 scheduled n n Functions 99% availability (<5.5 hrs./mo.) n RTO = three days; RPO = one day n Class 4 Departmental Functions 24x6 - 1/2 scheduled n n 98% availability (<13.5 hrs./mo.) n RTO = five days; RPO = one day n
DR Strategies Based on Criticality of Business Processes • Two sites within ~ 50 km • Hot standby (dedicated); Class 1 insourced or outsourced (RTO & RPO ~ 0) facilities • Mirrored data Class 2 • Shadowed data (RTO = 8 – 24 hours • In - house or outsourced RPO = 4 hours) • Standard recovery from tape Class 3 (RTO = 72 hours • Outsourced usually more cost RPO = 24 hours) effective (hot site or mobile) • Quick ship program most - Class 4 cost - effective (RTO = 4 – 5 days RPO = 24 hours) • Standard recovery from tape
Technologies Used to Meet RTO/RPOs Assumes mirroring or shadowing plus Express Recovery and HA a complete application environment Solutions Load - Balanced Database and/or file and/or object replication Mirroring Log/journal transfer (continuous or periodic) net $$$+ Shadowing host $$$+ Database and/or file Cost disk $$$$+ and/or object backup Electronic app. $+ Elec. Journaling Standard Vaulting net $$$+ net $ - $$+ Recovery net $ host $$+ host $$+ host $ net $ disk $$$$+ disk $$$$+ disk $ tape $ tape $ 12 hours minutes 72 48 24 hours hours hours Disaster Recovery Time
Inflow’s Lines of Business Are MergingApps Hosting & BC/DR • High Availability • Bet the Business Application • True Cost of Downtime • Express Recovery • RTO < 60 Minutes • Customer Facing or Business Operations Application • On-Demand • Event/Seasonal Driven • Testing, News, Sports, Holidays, Advertising Campaigns…etc • Pay monthly retainer + usage fees
Benefits On-Demand Strategies are Event Driven Disasters = Major Events Optimization of Resources Test, Surge, Recovery Automation Reduces RTO/RPO Challenges Virtualization Technologies in Production Environments Billing and Metering On Demand or Utility Computing Why Everyone is Talking
Business Continuance is a way of conducting business Understand complete impact of all interruptions Catastrophic & Clinical Define your Business Continuance Policy Conduct a Business Impact Analysis Document Everything, Test Often & Change Management Design HA or Express Recovery into “Bet the Business Apps” Take-Away