Welcome to Human Resources of Jaz Hotels & Resorts Annual GMs Meeting 09.02.2014

1. Welcome to Human Resources of Jaz Hotels & Resorts Annual GMs Meeting 09.02.2014 BY Ayman Abo Zied & Moustafa Salama Regional Directors of Human Resources

2. Agenda Human Resources Achievement 2013. Human Resources Challenges. Human Resources Strategy Year 2014.

3. Jaz Hotels & Resorts 2013 Total Hotels in Jaz Hotels & Resorts is 37 Hotels. Total Number of Rooms 9359 Rooms. YTD Team Members, 2013: 6350 Members. Room Ratio. 0.67, with YTD Occupancy 47 %.

4. Human Resources Achievement 2013 Salaries and Benefits . Development of the work structure of the HR Department. Team members satisfaction program.

5. Salaries & Benefits

6. Development the work Structure of the HR. Department Recruiting Support . Priority for our Team Employment Services , HR Treatment • Check reference system for newcomers • Exit interview System with analysis report Performance appraisals review for all level • Implementation of Complaints Procedures Government relations in terms of Licenses ,…… Implementation of HR Contingency Plan Staff Facilities Check up in terms of, Cleans,….

7. Team members Satisfaction Program achieved, 2013.

8. Human Resources Challenges 2014 . Employees Turnover. • Competitions.

9. Staff Turnover Turnover indicator rate. From 10 % till 20 % considered ideal . From 20 till 35 % considered average . Higher than 35 %is indication of real problem.

10. Employees Turnover 2012 Vs 2013 Per region Comparison Turnover

11. Comparison Turnover 2012 & 2013 Per Level

12. Classification of Employees Turnover Per Service period,2013

13. Comparison Turnover 2012 & 2013 Per Department

14. Turnover Per Reasons 1% 1.8% 1.9% 0.7 4% 4% 32.1 % 20% 23%

15. Classification of Turnover Result High stability in managerial level . The highest turnover in the co-workers level, Worked less than one year, the major reasons for leaving are competitors, change career and unsatisfactory performance . 57 4% 4% 20%

16. Opportunities • Implementing the work supporter system.(Godfather) • Some of the excellence in the treatment with newcomers. • Reduce total working of hours, managing time. • Adjusted salaries to be matching with average market. done Training , we must send newcomers for training.

17. Human Resources Challenges . Competitors Compensations • Privileges • Career Jaz Hotels, Resorts & Cruises What the Competitors Offer ?

18. Privileges and Entitlements survey analysis 2014 Strength , we are in line with the best hotels, in terms of Medical Treatment, All level Birthday & Yearly Party, for Staff • Laundry All level • Meals, All level • Air tickets for managerial level, • Full cover big medical operation • for all level, now we cover 50 % • Life Insurance , Natural Death • Yearly Bonus ( EL Adia ) for Staff • Transportation, All level • Accommodation, All level • Stewarding Sales • DH & EX • Life Insurance We Need To Develop

19. Human Resources Strategy Year 2014. Our Objective We want our company to be an attractive employer where people do not work for a job – but for a company with values".

20. Human Resources Strategy Year 2013. Increase the quality of our management force through focus on the recruitment and selection. Motivate your team members to be eager to learn and perform . Performance appraisal process for all levels. Systematic departmental induction program for all newcomers as well as for transfer and promotions. Increase team members satisfaction program.

21. Human Resources Strategy Year 2014. Monitoring the implementation of Human Resources standards as well as the staff facilities. Through three different sources: • Monthly Internal Audits & Coaching. • Exit Interview System. • Human Resources Training.

22. Thank you for Your attention