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This guide outlines the importance and process of conducting program reviews for administrative and business services in educational institutions. It highlights the need to assess program impact on student learning, inform strategic planning and budgetary decisions, and support the accreditation process. The document emphasizes simplicity, collaboration, and effective use of resources, providing a framework for evaluating goals, outcomes, and resource needs. It also includes templates and examples from various colleges to streamline the review process.
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PROGRAM REVIEW FOR ADMINISTRATIVE AND BUSINESS SERVICES WHY??
Program review is required for administrative and business services with the expectation that these reviews will: • Assess and evaluate the program’s impact on student learning • Inform long and short term planning • Inform budget recommendations • Collect and analyze information that will be useful in the accreditation process, academic program review deliberation, and college-wide assessment
It’s a lot of work…Therefore, Keep It Simple! • Borrow from others • Make it fit your school • Share the pain – get many people involved in small parts
ADMINISTRATIVE PROGRAM REVIEW CONTENT • Introduction • A brief description of the unit under review • Relationship of the unit to the college mission and strategic plan
ADMINISTRATIVE PROGRAM REVIEW CONTENT • Description of the unit • Programs, services, activities, special accomplishments • Key constituents • Dissemination activities • Relationship to or support for other programs Including areas of cooperation & collaboration • Personnel Resources • Financial Resources • Facilities/Equipment • Influencing Factors (Categorical funding/legal mandates) (Use a good visual/organizational chart. Saves writing a lot of words.)
ADMINISTRATIVE PROGRAM REVIEW CONTENT • Goals and Outcomes • Identify goals of the unit • Identify measurable objectives or outcomes for each goal (Remember – the more goals, the more outcomes, the more measuring, so stay broad.)
Self-Study Assessment • Assessing the quality of the unit • Programs and services as reported in evaluations provided by clients/constituents (Tie this to the goals and outcomes you have identified for the unit.) • Procedures and effectiveness as reported in evaluations provided by staff and managers (Tie this to the goals and outcomes you have identified for the unit.)
Assessment Continued… • Assessing the demand for the unit • Demand for programs and services from clients or constituents • Demand for programs and services from other units • Unmet needs
Which leads you conveniently to $$$$ Financial Resources • Current use of financial resources • Adequacy of financial resources • Unmet needs • Facilities • Equipment/supplies/technology • Personnel
Making a case for $$ Unit’s needs and objectives contained in the annual Instructional or Student Service Program Reviews that could potentially impact your unit:
Making a case for $$ Unit’s other major activities for year exclusive of those linked to instructional Or student service program reviews:
Making a case for Staffing Staff Positions Needed for Academic Year 2011-2012 by title in rank order: * TCP = “Total Cost of Position” for one year is the cost of an average salary plus benefits for an individual. New positions (not replacement positions) also require space and equipment.
Making a case for Facilities or Equipment Equipment or Equipment Repair Needed for Academic Year 2011-2012 for unit on its campus in rank order: Facilities Needs NOT covered by current building or remodeling Projects: * TCO = “Total Cost of Ownership” for one year is the average cost for one year.
Making a case for Professional Development Professional Development Needs not covered by current budget: Use data and findings from Administrative Unit Outcomes Research to justify Professional Development needs.
Rubric for Evaluating AUOs Adapted from Mt Sac APPENDIX D: AUO CHECKLIST http://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs Adapted from Mt Sac APPENDIX D: AUO CHECKLIST http://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs Adapted from Mt Sac APPENDIX D: AUO CHECKLIST http://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs Adapted from Mt Sac APPENDIX D: AUO CHECKLIST http://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs Adapted from Mt Sac APPENDIX D: AUO CHECKLIST http://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs Adapted from Mt Sac APPENDIX D: AUO CHECKLIST http://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Rubric for Evaluating AUOs Adapted from Mt Sac APPENDIX D: AUO CHECKLIST http://www.mtsac.edu/instruction/outcomes/doc/AUO_checklist.pdf
Useful Resources • Riverside Community College • Foothill College • Mt. San Jacinto Community College • Saddleback Community College • Western Nevada College • Florida Keys Community College • University of Central Florida
Presenters • Yolanda Bellisimo – SLO Facilitator, College of Marin • yolanda.bellisimo@marin.edu • Sara McKinnon – Academic Senate President, College of Marin • sara.mckinnon@marin.edu