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Seating( 安排就坐 ) Guests( 客人 ) at the Table Headwaiter( 男領班 ): Good evening. How are you doing

Receiving guests (1). Seating( 安排就坐 ) Guests( 客人 ) at the Table Headwaiter( 男領班 ): Good evening. How are you doing today? Guest: Fine, thank you. Headwaiter: Do you have a reservation ? 有訂位嗎 Guest: Yes, a table for two at 7 p.m.

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Seating( 安排就坐 ) Guests( 客人 ) at the Table Headwaiter( 男領班 ): Good evening. How are you doing

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  1. Receiving guests (1) Seating(安排就坐) Guests(客人) at the Table Headwaiter(男領班): Good evening. How are you doing today? Guest: Fine, thank you. Headwaiter: Do you have a reservation? 有訂位嗎 Guest: Yes, a table for two at 7 p.m. Headwaiter: Let me confirm(確認) your reservation(訂位紀錄). May I have your name, please? Guest: It’s Sam Chen. Headwaiter: Just a moment. (After a minute) Sorry to keep you waiting. Mr. Chen. Your reservation is confirmed. A table for two in the nonsmoking section(區), right?

  2. Receiving guests (1) Guest: Yep, that’s right. Headwaiter: Let me show you to your table. This way, please. 帶你到…去請往這邊走 (After a few seconds) Here are your menus. Your waitress will be here soon. Enjoy your dinner. Guest: Thank you very much. Headwaiter: You’re welcome. (After a moment) Waitress: Hello. How are you today? Sorry to keep you waiting. My name is Jane. May I take your orders? 可以幫你點菜了嗎?

  3. Receiving guests (1) Guest: Just a moment. We need a couple more minutes to decide. Waitress: Take your time(不急, 慢慢來), please. I’ll come over to take your orders(幫您點餐 ) right away.

  4. Receiving guests (2) Asking Guests to Wait Headwaiter: Good evening, ma’am. Welcome to Gourmet’s(美食家) Restaurant. Guest: Good evening. I’d like a nonsmoking table for three. Headwaiter: Do you have a reservation(訂位)? Guest: Nope. Headwaiter: I’m terribly(萬分的) sorry. All the tables are occupied(佔領) now. Do you mind(介意) waiting a little while? Guest: How long shall we have to(必須) wait? Headwaiter: Around fifteen minutes. Guest: O.K. Put us on the waiting list(等待者名單), please.

  5. Receiving guests (2) Headwaiter: All right. May I have your name, please? Guest: Ellie Lai. Headwaiter: Ms. Lai. Would you take seats(坐下) over there? We’ll call your name as soon as(ㄧ…) a table is available(有空的;可獲得的). Guest: All right. Thanks. (after fifteen minutes) Headwaiter: Ms. Lai, your table is ready. Sorry to keep you waiting. This way, please. Guest: Thank you. Headwaiter: Is this table all right? Guest: Yes, it’s O.K. Can we order(點菜) now?

  6. Receiving guests (2) Headwaiter: No, just a moment. Here are the menus. Your waiter will be here soon . He’ll take your orders. Guest: Thanks a lot. Headwaiter: You’re welcome. (不客氣) Enjoy your meal(餐).

  7. Receiving guests (3) Accepting Reservations on the Phone 電話上接受訂位 Clerk: Celestial Kitchen. Can I help you? Caller: Do you accept(接受) reservations? Clerk; Yes, we do. Caller: Well, I’d like toreserve(訂) a table at 6:30 p.m. tonight. Clerk: O.K. May I have your name, Ms.? Caller: This is Julie Chang. Clerk: Let me confirm(確認) your reservation again; a table at 6:30 p.m., right? Caller: That’s correct(正確的). Clerk: How many are there in your party(ㄧ夥人), Ms.? Caller: There’ll(=will) be the, including(包括) me.

  8. Receiving guests (3) Clerk: Which section(區段) would you prefer(較喜歡), smoking or nonsmoking? Caller: Nonsmoking. Is there a table by the window(靠窗)? We’d like to enjoy the view(景色) as well(也). Clerk: Sure, we’ll arrange(安排) that for you. Caller: Thanks a lot. Clerk: You’re welcome. We’ll be expecting(期待) you!

  9. Receiving guests (4) Sharing(分享) a Table with Others 與人共桌 Headwaiter: Good afternoon, sir. Welcome to Grand(雄偉 堂皇的) Garden Café(餐館). Guest A: Fine, thank you. I’d like a table for one. Headwaiter: Do you have a reservation? Guest A: Nope. Headwaiter: I’m sorry. There’re no tables available now. Guest A: Aren’t there some vacant(空的) seats(座位) at the tables over there? Headwaiter: Oh, yes. Do you mind sharing a table with others? Guest A: Not at all(一點也不). Could you please arrange(安 排) a seat for me?

  10. Receiving guests (4) Sharing(分享) a Table with Others 與人共桌 Headwaiter: Good afternoon, sir. Welcome to Grand(雄偉 堂皇的) Garden Café(餐館). Guest A: Fine, thank you. I’d like a table for one. Headwaiter: Do you have a reservation? Guest A: Nope. Headwaiter: I’m sorry. There’re no tables available now. Guest A: Aren’t there some vacant(空的) seats(座位) at the tables over there? Headwaiter: Oh, yes. Do you mind(介意) sharing a table with others? Guest A: Not at all(一點也不). Could you please arrange(安 排) a seat for me?

  11. Receiving guests (4) Headwaiter: All right. Let me confer with(商量) those guests. (The headwaiter moves to(走到) one table with some vacant(空的) seats.) Headwaiter: Excuse me, sir. Are these seats occupied(有 人坐了)? Guest B: Yes, another party(ㄧ群人) will be sitting here. Headwaiter: Sorry to have bothered(打擾) you. (And then the headwaiter moves to another table with a vacant seat.) Headwaiter: Excuse me, sir. Is the seat taken(有人坐)? Guest C: No, I just sit by myself.

  12. Receiving guests (4) Headwaiter: Do you mind if someone shares the table with you? Guest C: No, not at all. Anyway, I’ll finish my meal(餐) soon. Headwaiter: Thank you very much. And then let me lead(引導) the guest to this table. Guest C: Go ahead.

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