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Aloha Guest Manager

Aloha Guest Manager. Kristin Schoonover Reggie Kimble. 2006. Fall 2007. May 2008. Nov 17, 2008. Product Deployment Process. Product Conception. Beta. Controlled Deployment. General Release. Development. Controlled Deployment started May 2008 Live in 70+ sites 6 reseller partners

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Aloha Guest Manager

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  1. Aloha Guest Manager Kristin Schoonover Reggie Kimble

  2. 2006 Fall 2007 May 2008 Nov 17, 2008 Product Deployment Process Product Conception Beta Controlled Deployment General Release Development

  3. Controlled Deployment started May 2008 Live in 70+ sites 6 reseller partners 5 direct clients Aloha Guest Manager Market Ready: November 17, 2008

  4. Agenda • What is Aloha Guest Manager (AGM) • AGM Architecture Overview • AGM Installation and Configuration • AGM Floor Plan Editing • AGM Demo • Troubleshooting

  5. What is Aloha Guest Manager?

  6. Aloha Guest Manager SCREEN SHOTS

  7. Aloha Guest Manager

  8. Aloha Guest Manager Guest Flags on the table (VIP and 1st time) Joined tables Pre-assigned party to table

  9. Aloha Guest Manager

  10. Waitlist Management Table Management In-store Reservation Management Local Guest Tracking 3rd Party Pager integration HME and JTech guest pagers HME handheld tablescout Central Guest Tracking On-line Reservations Product Packaging Aloha Guest Manager Upsell Offering (Available in 2009) Aloha Guest Manager Base Offering HME\NTN TableScout Handheld Updater JTech Guest Pagers HME\NTN Guest Pagers

  11. Aloha Guest Manager Architecture AGM Datastore (SQL Server Express) Backup Media Licensing: Site License on HASP Key Aloha BOH Server AGM Services Aloha Guest Manager Terminals • Printers attached to COM port • Paging transmitter attahced to COM port Aloha POS Terminals • Send table/check status updates - Waitlist and Reservation Back-up File

  12. Server XP Class machine Windows XP Pro or XPe operating system dot NET 3.0 SQL Express SQL Management Studio 1 GB+ RAM Aloha v5.3 or higher Terminal XP Class machine Windows XP Pro or XPe operating system dot NET 3.0 1GB RAM System Requirements

  13. Guest Manager Tools • Installation Guide • Getting Started Guide • User Guides • Configuration Guide • Troubleshooting\FAQs

  14. Guest Manager Tools AGM Software and Documentation is available for download on the Radiant Systems FTP site under: Downloads\releases\Aloha Guest Manager

  15. Prerequisites Install SQL Server Express on Server Machine Install .NET 3.0 framework on all machines running Guest Manager UI Adjust Hardware Acceleration down on each terminal (screen flicker will occur if left at Full) (ControlPanel\Display\Settings\ Advanced\Troubleshoot) Install AGM Starter Database Create DB directory and copy in starter Database Attach DB using SQL Server Management Studio AGM Installation

  16. Install Guest Manager Application Software Run the AGM install MSI on the server machine and select Server option Run GM Settings Configuration Tool to create config file AGM Installation Directory Structure created on the server by MSI under Program Files

  17. GMSettings is the configuration tool used to configure Aloha Guest manager server, terminals, and devices as well as all application settings GMSettings can be accessed two ways: Stand alone by running GMSettings.exe on the server machine from within c:\program files\radiant systems\guestmanager\bin\ guestmanagersettings directory From within Aloha Manager: Maintenance\Guest Manager Settings. This option is auto installed in Aloha Manager as part of the AGM install MSI. AGM Configuration Tool

  18. Demonstration AGM Configuration

  19. Install Guest Manager Application Software Launch the GuestManagerUpdate.exe to install software based on configuration settings Services are auto installed based on config settings Run the AGM install MSI on each terminal and select terminal option Run the GuestManagerUpdate.exe to install software from the server to the terminal based on config settings Create Shortcuts and save to desktop AGM Installation

  20. Server C:\Program Files AGM File Structure • Terminal C:\Program Files Directory where active\ current software resides Log files for local machine Directory where new release software resides prior to upgrade

  21. Server Main Services reside on the server machine Services are auto installed with the install MSI based on config settings in GM Settings config tool AGM Services • Services (Control Panel\Administrative Tools\Services) • Aloha Guest Manager File • Aloha Guest Manager Host • Device Host (installed to machine with transmitter attached – usually on the terminal vs. the server machine) • MSSQLServer

  22. Any changes to the settings in GM Settings configuration tool (either via standalone or from within Aloha Manager) must be manually updated to each terminal after the new settings are saved. To do this, on each terminal running Aloha Guest Manger, apply the Application Update from within the AGM application. This is located under Admin (accessible from any AGM screen) under Manager Access. This process will stop the AGM App, pull over the new config file and restart the AGM Application automatically. AGM Configuration Tool

  23. Demonstration Aloha Guest Manager

  24. POS Updates Not Working Check that issue is not related to remote update setting Restart the services in this order: MSSQLServer, Aloha Guest Manager Host. Restart the application on each terminal Test the updates (ensure table sat longer than remote update setting) Pagers not paging Check Device Host Service is running (try restarting service) Check that transmitter connected to port that matches config setting and turned on Check that CAP code is set correctly according to JTech rep AGM not working on terminal (UI is running, but can’t perform any functions) Check that MSSQLServer and Aloha Guest manager Host services are running on server Troubleshooting\FAQ’s

  25. Configuration Changes not taking effect on terminals Run the Update process from each terminal for config changes to take effect Table Graphics not displaying (colored boxes showing instead of table graphics) Table graphic is missing from the media\graphics directory Receipt printer is not printing Check config settings that printer is set to print and COM port matches port printer is attached to If printing ?????, dip switch settings need to be adjusted to match install guide Troubleshooting\FAQ’s

  26. “Reservations Unable To Load” when starting Guest Manager App If site not using reservations, uncheck Use Reservations option in GM Settings Config tool If site is using reservations, reservation slots have not been configured for the current day of the week or date. Check reservation book settings to make a book effective for the current day\date or create a new book with slots for the current day\date. No reservation slots show for the current day\date or the Resevration Tab doesn’t show If site is using reservations, reservation slots have not been configured for the current day of the week or date. Check reservation book settings to make a book effective for the current day\date or create a new book with slots for the current day\date. AGM Application exceptions out when trying to start the application Ensure that .NET 3.0 in installed on the machine (look in Add\Remove Programs) Troubleshooting\FAQ’s

  27. Back Office Server or AGM Terminal crashes Locate the back-up waitlist file (Waitlist.csv) on the secondary office machine or on a POS terminal. Print the waitlist file and have site go into manual pen and paper mode to manage waitlist and reservations. Steps for Return to Service of the Back Office Server Ensure that SQLServer Express is installed on the new server machine (and .Net 3.0 if running AGM on the server as well) Run the AGM MSI and select server option Copy the existing GuestManagerConfig.xml file from the terminal to the server to preserve all current application settings Create the C:\DB directory and copy in the AlohaGuestManager DB files from the back-up media to the new server machine Attach the DB in SQLServer Management Studio by following the instructions in the AGM install document Run the GuestManagerUpdate.exe executable on the server. This will install the services and the application software on the server. Restart the Guest Manager application on all terminals Back-Up Support Processes

  28. Support Log Files AGM.Services.log AGM.UI.log AGM.Device.log AGM.Config.log AGM.Update.log If pulling the same log file from multiple machines, you must first copy and then rename the log files to reflect the terminal (for example, AGM1.UI.log, AGM2.UI.log) Call Aloha Support Help Desk Support Processes

  29. Aloha Guest Manager Roadmap • Additional POS Integration • Course status for sat tables (appetizer, entrée, dessert) • Attach guest profile to check in Aloha POS • Auto update employee info from Aloha POS • Reflect guest requests in suggested seating • Handheld for managing waitlist • Multiple server assignments • Run Guest Manager on Aloha POS terminal • Central Guest datastore in e-freqeuncy • On-line reservations • Reports • Wait quote by area\requests • Sophisticated Reservation Features (Fine Dining Prospects)

  30. Why Guest Manager? Seat More Tables Increase Seat Utilization Enhance Guest Experience Enable Operational Analysis

  31. Demonstrating the Value to a Customer:Increase Revenue • Reduce Walkaways • Accurate quote time • Identify guests exceeding over quote • Increase Turns by reducing time tables sit empty • Identify dirty and clean tables quickly • Page and seat guests faster • Coordinate large parties to optimize table seating times • Maximize seat utilization to accommodate more parties • Happier guests – repeat visits • Support guest preferences • Know your guests • Reduced wait times

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