1 / 11

Background

Experiences with the installation and use of Air Source Heat Pumps Donald Lockhart Development Director Albyn Housing Society Ltd. Background. Albyn’s area of operation Currently over 200 installations Technology utilised: NIBE (exhaust air systems) Daiken Altherma Mitsubishi Ecodan.

latoya
Télécharger la présentation

Background

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Experiences with the installation and use of Air Source Heat PumpsDonald LockhartDevelopment DirectorAlbyn Housing Society Ltd

  2. Background • Albyn’s area of operation • Currently over 200 installations • Technology utilised: • NIBE (exhaust air systems) • Daiken Altherma • Mitsubishi Ecodan

  3. Most housing types have been involved

  4. Why ASHP? • Push for innovation - policy and organisationally for Albyn, Scottish Government • Predicted CO2 savings • Fuel Poverty issues and energy prices together with lack of fuel choice • Most stock is off the gas network • Compliance with Building Standards

  5. From theory to practice…Case Study 1 • Project of off-site manufactured, closed panel ‘supa-wall’ homes • Specified NIBE exhaust air systems • Initial optimism about running costs replaced by some customer dissatisfaction about efficiency and cost • Issues mostly resolved by full recommissioning and resolution of controls conflicts created by design or installation • Customer education found to be poor

  6. From theory to practice… Case Study 2 • Reponses from Customer surveys of 5 projects (pictured) • 82% of respondents feel warm in their homes, 18% don’t feel warm in winter • 75% felt heating was economical, 25% felt it is too expensive or more expensive than they thought it would be. • Average £240 per quarter ranging from £115 - £480 per quarter • One group of residents subsequently petitioned the Society with complaints about their heating

  7. From theory to practice… Comments from Customers “Controls too complicated” “Heating a bit fiddly.. When I first moved in the house was always cold” “Air units are expensive and not as effective as claimed” “Cost me more than expected but maybe fair enough for this size of property” “Easy to get the temperature you want when you want it” “Best insulated house ever.” “Still waiting for heating instruction – all I know it’s Economy 7” “Still not sure heating is at its most economical – don’t like to mess about with it.”

  8. Case Study 3 • Development of 23 houses and flats • Customer survey revealed serious issues with heating performance • Issues of radiator and Heat Pump sizing • Serious question of design liability • Ironically a Special effort to place overall design in hands of “expert” contractor • Problem still unresolved but will require significant remedial work

  9. We are not alone….. Housing association Affinity Sutton residents' anger at heating system woes in Maidenbower

  10. Case Study Lessons • Adequate commissioning processes are essential including installation settings • Customer literature needs to be simplified • Higher running costs – whose issue is it? • Manage expectations – don’t overhype the benefits • Be aware of customer expectations • Get the design right and be clear who is responsible for it

  11. So what to do… • Role of the wider electricity market • A special renewables electricity tariff? • Improved heating controls and after sales service • Serious effort in improving monitoring of systems eg the Mitsubishi Live Monitoring system • On our part improved customer liaison and support

More Related