Credit Card Data Security Compliance Achieving PCI Compliance July 2009

1. Credit Card Data Security ComplianceAchieving PCI ComplianceJuly 2009 Kim Ray Billing and Payment Services Campus Credit Card Coordinator Karen Eft IT Policy Manager Office of the CIO Kate Riley IT Security Analyst Information System Technology

2. Who Accepts Credit Cards? • Departments with a business need for: • Tickets Sales • Enrollment/Registration/Conference Hosting • Donations/Gifts • Gift Shops/Admission Desks/Memberships • Publication Sales • Public Services(e.g., Library, Optometry, Parking, Cal Overstock)

3. Who Accepts Credit Cards? • Over 130+ merchant accounts with annual sales exceeding $103 million/year $43 million/2003

4. How we Accept Credit Cards Obtain Credit Card Number System Application Database – On-campus or Hosted by Vendor Internet Gateways • UC’s Acquiring Bank: • Issues Merchant Account Numbers • Processes authorizations, sales, credits

5. How to Accept Credit CardsCard Present Customers making purchases in-person • Gifts at the Berkeley Art Museum store • Services at the Optometry Clinic • Admission to the Botanical Gardens • Parking pass at Parking and Transportation

6. How to Accept Credit CardsCard Not Present • Customers making purchases by phone or mail requests • Conference registration by mail • Publication purchases over the phone

7. Accepting Credit Card Data by Fax Prohibited in University Cash-Handling Policy (BUS 49) • Violation of the intent of section 4(a) in the Uniform Commercial Code The Campus Controller may grant a variance • Such a request must provide detail of the compensating controls in place to secure the data

8. How we Accept Credit Cards Obtain Credit Card Number System Application Database – On-campus or Hosted by Vendor Internet Gateways • UC’s Acquiring Bank: • Issues Merchant Account Numbers • Processes authorizations, sales, credits

9. How we Accept Credit CardsCard Not Present Customers making purchases online through a department’s web application that interfaces with an Internet Gateway • Enroll in a course with University Extension • Purchase a ticket for an Athletics game • Pay a student intent to register fee • Pay a Visiting Scholar’s fee

10. Department Web Application • The department has a business need to collect and store personally identifiable information • Hosted: On-campus or by Vendor • Must comply with Campus Minimum Security Standards: • https://security.berkeley.edu/MinStds/ • Networked Devises • Electronic Information

11. Campus Minimum Security Standards Karen Eft IT Policy ManagerOffice of the Chief Information Officer

12. Campus IT Security Policy Each member of the campus community is responsible for the security and protection of electronic information resources over which he or she has control. Resources to be protected include networks, computers, software, and data. The physical and logical integrity of these resources must be protected against threats such as unauthorized intrusions, malicious misuse, or inadvertent compromise.

13. UC-wide Business & Finance Bulletins, “IS” series Oversight of Electronic Information:IS-2, Inventory, Classification, and Release of University Electronic Information IS-3, Electronic Information Security IS-11, Identity and Access Management IS-12, Continuity Planning and Disaster Recovery (http://www.ucop.edu/irc/itsec/uc/mgt_guide/guide.html)

14. Minimum Security Standards Minimum ≠ minimal Why do we put you through this?

15. Prevent Identity Theft Horrible consequences for victims of identity theft. When un-encrypted data of specific types is “breached” we have to notify the subjects. Incredible waste of time and effort responding to security incidents. Notifications can cost Millions of dollars. Damage to reputation / good will. Reduced level of donations or research funding.

16. Minimum Security Standards • MSS for Networked Devices • MSS for Electronic Information

17. Minimum Security Standardsfor Networked Devices • Keep software patches current • Run approved anti-virus software • Run approved host-based firewall software • Use secure passwords • No unencrypted authentication • No unauthenticated email relays • No unauthenticated proxy services • Ensure physical security • Don’t run unnecessary services

18. Minimum Security Standardsfor Electronic Information( MSSEI ) • Notice-triggering information High Confidentiality - apply all protective measures listed in Attachment A • Payment Card Industry Data May not be stored without explicit approval from UC Berkeley Billing and Payment Services

19. 1) MSSEI notice-triggering information: First name OR first initial AND last name in combination with one or more of the following: • Social Security Number, • driver's license number, • California Identification Number, • financial account number, credit or debit card number, in combination with any required security code, access code, or password that would permit access to an individual's financial account, • medical information, • health insurance information.

20. Protective Measures for high confidentiality information: • more …

21. Protective Measures for high confidentiality information (cont’d): • more ...

22. Protective Measures for high confidentiality information (cont’d):

23. 2) Payment Card Industry Data Security Standard (PCI DSS): Primary Account Number (PAN) (credit card number) AND any of the following if stored, processed, or transmitted with the PAN: • Cardholder Name, • Service Code, • Expiration Date.

24. MSSEI: • Notice-triggering information High Confidentiality - apply all protective measures listed in Attachment A • Payment Card Industry Data May not be stored without explicit approval from UC Berkeley Billing and Payment Services

25. Compliance: • Departmental Security Contact Policy • Guidelines and Procedures for Blocking Network Access • Security Incident Response Procedures

26. Departmental Security Contact Policy To implement this policy, each department needs to appoint a security contact and one or more backup contacts. Departments may agree to share contacts for efficiency. … Contacts need to have some familiarity with the computers in their department and be able to determine who a responsible technical person is; it is not necessary for the contact to have extensive security expertise.

27. Guidelines and Procedures forBlocking Network Access When computers pose a serious risk to campus information system resources or the Internet, their network connection may be blocked. If the threat is immediate, the offending computer(s) will be blocked immediately and notification will be sent to the departmental security contact(s) via email that the block has occurred.

28. Security Incident Response Procedures Berkeley Campus Plan Implementing UC Requirements for Protection of Computerized Personal Information • Definitions • Responsibilities • Incident Response Process • Notification Procedures • Reporting Requirements Attachment A: Information Practices Act: Sections 1798.29, 1798.82, 1798.84 Attachment B: Revision to IS-3 to Cover SB 1386 Requirements Attachment C: Draft notification text for a 1386 breach

29. Security Incident Response Procedures Remove the threat. Preserve evidence. “Maybe” re-build the environment to resume operations. Determine whether a breach, then whether notification is required.

30. Security Incident Repercussions Very costly Very intrusive upon regular operations Damaging to the department or project, to the Berkeley Campus, to the University of California, to faculty, to staff

31. Assistance: • security@berkeley.edu • Technical services and tools • Implementing Guidelines • Requests for Exception

32. Campus Minimum Security Standards Implementing Guidelines: 1. Software patch updates: See the Software patch updates FAQ page, which includes examples of "non-compliant" operating systems. Also see instructions for: * Microsoft Windows Operating System * Linux/UNIX Operating System * Macintosh Operating System 2. Anti-virus software * Updating Firewall/Antivirus 3. Host-based firewall software etc., etc.

33. Campus Minimum Security Standards Requests for Exception: Departments, units, or individuals who believe their environments require configurations that do not comply with the Minimum Standards may request exceptions to the Policies.

34. Minimum Security Standards • MSS for Networked Devices • MSS for Electronic Information

35. Data Security on Campus Kate Riley IT Security Analyst IST-Application Services

36. Attacks This campus receives millions attacks per day: • Attempts to exploit unpatched systems • Attacks specific to application software • Phishing attacks

37. Motivation for Attacks • Defacement • Denial of Service • Data Theft

38. Campus Offerings • Restricted Data Management (RDM) • Scanning Tools • AppScan • Nessus • Aggressive IP Distribution (AID) • You

39. Credit Card Data Security • 2005: Visa and MasterCard released Payment Card Industry: Data Security Standards (PCI:DSS 1.0) • 2008: New Standards (PCI:DSS 1.1) made compliance with standards even more challenging • 2009: PCI:DSS 1.2 just released • University Cash-Handling Policy (BUS 49) requires that all campus merchants comply with PCI:DSS

40. Credit Card Data Security General rules: • Will not capture or transmit the credit card number on the campus network • Includes emails, spreadsheets, printers, etc. • Will not store credit card numbers electronically on campus in any device

41. Payment Card Industry Data Security Standards PCI:DSS defines requirements for: • Building and maintaining a secure network • Protecting cardholder data • Maintaining a vulnerability management program • Implementing strong access control measures • Regularly monitoring and testing networks • Maintaining an information security policy

42. Payment Card Industry Data Security Standards • PCI:DSS requires campus merchants to complete an annual self-assessment questionnaire to certify your compliance with security standards for your merchant type

43. PCI Merchant Types There are four PCI:DSS Self Assessment Questionnaires depending on acceptance method

44. SAQ-B: Sample Compliance Total: 26 questions similar to: • Is the card number masked when displayed? • Are policies, procedures and practices in place to preclude sending unencrypted card numbers by end-user messaging technologies (e.g., email, instant message, chat) • Is access to system components and cardholder data limited to individuals with business need? • Are all paper and electronic media with cardholder data physically secure?

45. SAQ-D: Sample Compliance Total: 226+ questions cover the topics of: • Install and maintain a firewall configuration to protect data • Do not use vendor supplied passwords for system defaults and other security parameters • Protect stored cardholder data • Encrypt transmission of cardholder data across open, public networks • Use and regularly update anti-virus software or programs • Develop and maintain secure systems and applications • Restrict access to cardholder data by business need-to-know • Perform penetration testing at least once a year and after any significant infrastructure or application upgrade or modification

46. 3rd Party Service Agreements • Service providers are contractually required to adhere to the PCI:DSS requirements • All campus credit card operations must have a written agreement that has been reviewed and approved by the campus business contract office • No click-on agreements!

47. PCI Data Security Standards • PCI:DSS requirements at: • https://www.pcisecuritystandards.org/ • Merchants complying with SAQ-C or SAQ-D may need quarterly network scans • The campus is working to limit the number of SAQ-C and SAQ-D merchants • Reduces our exposure to risk • Less costly for the merchant

48. Campus Certification Vendor • The University contracted with Trustwave to host the questionnaires online and to conduct the scans • Via their online portal trustkeeper.net • Each merchant department has a designated administrator who oversees PCI compliance for their merchant accounts

49. Merchant Timeline - 2009 July-August: • PCI:DSS Training • PCI Administrators conduct PCI training with all staff handling credit card data • Certify PCI:DSS Compliance • PCI Administrators certify compliance via the trustkeeper.net portal

50. PCI:DSS Training PCI:DSS Requirement 12.6 “Is a formal security awareness program in place to make all employees aware of the importance of cardholder data security?” • 12.6.1 “Educate employees upon hire and at least annually” • 12.6.2 “Require employees to acknowledge in writing that they have read and understood the company’s security policy and procedures”