Travel Training Program

1. Travel Training Program

2. Planning Your Trip [Insert Image]

3. Getting Started! You can: • Call[Insert transit agency] • Use[Insert online Trip Planner] • Use route maps and schedules [Insert Image of route map]

4. Call [Insert Transit Agency] • [Insert Customer Service Telephone Number] • [Insert Customer Service Centre Hours] [Insert Image of telephone and customer service representative]

5. Route Maps and Schedules Maps and schedules are available at: • [Insert locations] [Insert Images of a map and a schedule]

6. How to read a route map On your route map you should mark: • Your location • Your destination • Landmarks • Transfer points [Insert image or route map]

7. Plan your trip with [Insert trip planner] Plan your trip online! • Go to [Insert website] • [Insert instructions] [Insert image of trip planner]

8. If you use a mobility device… You will need to find out: • If your mobility device will fit on the vehicle • Length? • Width? • Weight? • If the stations and stops are accessible [Insert images of mobility devices]

9. Transfers • Check your route map and [Insert online Trip Planner] • Confirm your transfer with a [Insert Transit Agency]Customer Service Representative [Insert image of transfer and/or transfer points on a route map]

10. Street Smarts [Insert image]

11. Getting to the Bus Things to bring with you: • Identification • Trip Plan Worksheet • Bus Schedule and route map • Pass, Ticket or Exact Cash • Extra Money • Keys • Cell phone • Snack and water

12. When you are out Remember to: • Wait in a safe place • Close your wallet or purse • Stay alert! • Stand back from the curb [Insert images]

13. Bus Stops and Shelters [Insert image of Transit agency bus stop and shelter]

14. Route names and numbers [Insert image of transit agency vehicle(s) with route name and number]

15. Other vehicles in the region [Insert images of other transit agency vehicles]

16. Paying your fare You can use: • A Ticket • A Pass • Cash • Have exact change! • Don’t forget to get a transfer [insert images of fare options]

17. How to get on the bus • Check the bus name and number • Wait for other passengers to get off • Have your cash, ticket or pass ready • Ask the driver for a transfer • Tell the driver your destination if you need help • Take a seat!

18. Courtesy Seating • Reserved for people with disabilities, seniors, and passengers with children in strollers • Usually located at the front of the bus [Image of Courtesy Seating icon]

19. If you use a mobility device • [Insert transit agency] has low-floor kneeling buses with ramps • The bus driver can lower the ramp • The bus driver can not provide physical assistance [Insert image of low-floor/kneeling bus]

20. How to get on with your mobility device • Wait for other passengers to get off • Wait for the driver to lower the ramp • Go to one of the wheelchair seating areas • Let the driver secure your device • Tell the driver where you want to get off

21. Getting off the bus • Listen and look for announcements • Look out the window for landmarks • Ask the driver if you aren’t sure [Insert images of landmarks]

22. Signalling for a stop [Insert image of stop cords]

23. When the bus arrives at your stop • Stay seated until bus has come to a complete stop • Check that you have all of your belongings • Get off at the rear of the bus • Check the timetable at the bus stop for your return trip • Wait to cross the street

24. Extra Tips [Insert image]

25. Drivers and Conductors • Ask for help when you need it! • Tell them where you are going • Ask if there are any changes at your stop [Insert image of driver or conductor]

26. Customer Service Staff • Provide safety and customer service • Announce updates and changes • Tell customers their stop upon request [Insert image of Customer Service Staff]

27. I missed my bus! You can: • Checkthe schedule at the bus stop for the next bus • Check the online route planner • Call the [Insert transit agency] Information Line [Insert phone number] [Insert image]

28. The bus is full! You can: • Wait for the next bus If you use a mobility device: • [Insert transit agency policy] [Insert image]

29. What to do in extreme weather • Check the Service Updates page [Insert link] • Contact [Insert phone number] • Give yourself extra time • Carry a raincoat and umbrella • Bring a hat and water • Carry important contact information • Travel a different way [Insert images of inclement weather]

30. ‘Request a Stop’ ‘Request a Stop’ is available on buses between [Insert times]: • Tell the bus driver where you want to get off • Get off at the front doors [Insert image]

31. Lost and Found If you’ve lost an item while travelling on [Insert Transit Agency]: • Call [Insert phone number] • Go to [Insert location] [Insert image]