Second Life for Learning and Development

1. Virtual Worlds for Organization Learning and Communities of Practice Second Life for Learning and Development Candace Chou, Ph.D. University of St. Thomas, Minnesota, USA ccchou@stthomas.edu

2. Types of Learning & Development Types of Learning & Development Simulation Demonstration Virtual Meetings Team-building Communities of Practice (CoP)

3. 1. Simulation: Ernst & Young Cookies Factory for Auditors • A global consulting and accounting company in more than 140 companies with more than $24B in revenue • Experimental training exercise for junior auditors http://2b3d.net/eymovie.htm

4. 6000 new hires each year • 3-D learning better prepared new auditors • Cost-effective alternative to on-site training • Capture the knowledge of retiring professionals • Need proper orientation and computers for staff http://www.outsourcing-journal.com/mar2009-acs.html?email011369

5. 2. Virtual Meeting: IBM • Academy of Technology Virtual World Conference 2008 • Initial investment of $80,000 • A saving of $250,000 in travel and venue http://secondlifegrid.net.s3.amazonaws.com/docs/Second_Life_Case_IBM.pdf

6. IBM Survey • How does the virtual world conference compare to face-to-face? • Content: 96% said the same or better • Presentation style: 85% said same or better • Learning: 78% said the same or better • Networking: 62% said the same or better

7. Tsunami Demonstration 3. Demonstration NOAA Tsunami

8. Palomar West Hospital Palomar West Hospital

9. 4. Team-Building Activities Crossing the Ravine Tower of Babble Castle Builder Community http://socialcomp.com/projects/virtualworlds/

10. 5. Communities of Practice “groups of people who share a concern or a passion for something that they do and learn how to do it better as they interact regularly” (Lave & Wenger, 1991)

11. Gronstedt Group’s Weekly “Train for Success” http://www.gronstedtgroup.com/f_about.htm?s_about_train_for_sucess.htm~sectionFrame

12. Challenges • Motivation • Technical difficulties • Controlling avatar • Interacting with others • Finding compelling activities Bessiére, Ellis, & Kellogg, 2008

13. Other Immersive Learning Tools • Active Worlds • Olive/Forterra • Protosphere • There.com • Web.Alive • Thinking Worlds • BreakAway • Virtual Heroes

14. Cases • IBM Case Study, http://secondlifegrid.net.s3.amazonaws.com/docs/Second_Life_Case_IBM.pdf • GE Forced Outage Training, http://www.brandon-hall.com/awards/awards/?p=380 • Simulation, Canadian Border interview at Loyalist College, http://www.youtube.com/watch?v=PCUWcpVPtMM • Ernst & Young, https://blogs.secondlife.com/community/grid/blog/2009/03/05/ernst-young-s-cookie-factory-for-auditors • NOAA Tsunami Simulation, http://secondlifegrid.net.s3.amazonaws.com/docs/SecondLife_CaseStudy_NOAA_04.23.09.pdf • More cases, http://virtualworlds.nmc.org/portfolio/

15. Places to visit • IBM Business Center (including Green Data Center), http://slurl.com/secondlife/IBM%20BUSINESS%20CENTER/128/128/0 • Palomar West Hospital, http://slurl.com/secondlife/PalomarWest%20Hospital/33/127/34/ • NOAA Tsunami, http://slurl.com/secondlife/Meteora/189/36/32 • OSU Medicine testis • http://slurl.com/secondlife/OSU%20Medicine/83/98/302 • Genome Island cell • http://slurl.com/secondlife/Genome/150/145/35 • Biome Island water drop • http://slurl.com/secondlife/BIOME/141/181/34 • UC Davis Virtual Hallucinations • http://slurl.com/secondlife/sedig/26/45/21

16. References • Collection of bibliography, http://slisweb.sjsu.edu/sl/index.php/Main_Page • Communities of Practice Examples, http://sleducation.wikispaces.com/educationaluses_page3#profdev • How corporations use Second Life, http://secondlifegrid.net/slfe/corporations-use-virtual-world • IBM Business Center, http://virtualworlds.nmc.org/portfolio/ibm-center/ • Travel with Tom: Workplace-related Places in Second Life, http://www.slideshare.net/twerner/using-second-life-for-workplace-learning-032509 • Virtual Worlds for Business, http://cleverzebra.com/book • The Immersive Internet: Make Tactical Moves Today for Strategic Advantage Tomorrow, http://thinkbalm.com/immersive-internet/

17. References • Brandon, B. (2007, October 8). Give your e-Learning some (Second) life: Simulation made easy. Learning Solutions e-Magazine. • DeMers, M. N. (2008). Second Life Fireside Chats: Social presence in online GIS Education. Retrieved May 1, 2009, from http://proceedings.esri.com/library/userconf/educ08/educ/abstracts/a1063.html • Horizon Report 2007 on virtual worlds, http://www.nmc.org/horizonproject/2007/virtual-worlds • IBM Virtual Cultural Festival, http://www.vimeo.com/3559281 or slurl.com/secondlife/Native%20Lands/238/26/23 • Tom Werner’s blog, http://brandon-hall.com/tomwerner/ • Tour for enterprise or government clients, https://blogs.secondlife.com/community/grid/blog • Gartner 2007 Report summary, http://www.gartner.com/it/page.jsp?id=511370

18. References • Bessiere, K., Ellis, J. B., & Kellogg, W. A. (2009, April 4-9, 2009). Acquiring a Professional 'Second Life:' Problems and Prospects for the Use of Virtual Worlds in Business. Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems. Case Study Retrieved May 9, 2009, from jellis.org/work/vw-chi2009.pdf • Hudson, K., & Degast-Kennedy, K. (2009). Canadian border simulation at Loyalist College [Electronic Version]. Journal of Virtual Worlds Research, 2, 1-11. Retrieved May 1, 2009 from http://www.jvwresearch.org/v2n1_HK.html • Ellis, J. B., Luther, K., Bessiere, K., & Kellogg, W. A. (2008, February 25-27). Games for virtual team building. Paper presented at the Proceedings of the 7th ACM conference on designing interactive systems, Cape Town, South Africa.