Tutorial 8 Troubleshooting Windows 7

1. Tutorial 8Troubleshooting Windows 7

2. Objectives • Develop a strategy for troubleshooting problems • Use Problem Steps Recorder to reproduce a problem • Analyze your computer’s stability with Reliability Monitor • Create a restore point with System Protection • Use Event Viewer to examine event logs Windows 7 for Power Users Tutorial 8

3. Objectives • Use the BIOS Setup utility to view the boot sequence • Examine the Windows 7 boot process and boot in Safe Mode • Use Task Manager to view running processes and services • Analyze startup programs and environment variables • Examine System Recovery Tools Windows 7 for Power Users Tutorial 8

4. Troubleshooting Tools Windows 7 for Power Users Tutorial 8

5. Developing a Troubleshooting Strategy • When faced with a problem on your computer system: • Define the problem • Analyze the problem • Devise ways to test the possible cause of the problem • Draw on all the resources you have to resolve the problem • Decide how best to proceed in resolving the problem • Consider other alternatives Windows 7 for Power Users Tutorial 8

6. Developing a Troubleshooting Strategy • Develop a system for reporting problems: • A database of problems and solutions to those problems • Online form for reporting problems • Remote control of user’s screen Windows 7 for Power Users Tutorial 8

7. Using the Problem Steps Recorder • The Problem Steps Recorder, a new Windows 7 tool, records information about what happens when you perform steps • Press the Windows key, type record steps in the Search programs and files box, and then click Record steps to reproduce a problem under Control Panel in the Search results Windows 7 for Power Users Tutorial 8

8. Using the Problem Steps Recorder Windows 7 for Power Users Tutorial 8

9. Using Reliability Monitor • Reliability Monitor is a tool that monitors the reliability and stability of your computer • Provides information on five types of events: • Application failures • Windows failures • Miscellaneous failures • Warnings • Information Windows 7 for Power Users Tutorial 8

10. Using Reliability Monitor Windows 7 for Power Users Tutorial 8

11. Using System Restore and System Protection • System Protection is the Windows 7 component that creates and saves restore points so you can roll back your computer with System Restore and restore it to an earlier working state • System Protection creates restore points under the following conditions: • Installing or uninstalling Windows updates, software, or device drivers • Restoring files from a backup or restore point • Manually • On a specified schedule Windows 7 for Power Users Tutorial 8

12. Using System Restore and System Protection Windows 7 for Power Users Tutorial 8

13. Using System Restore and System Protection Windows 7 for Power Users Tutorial 8

14. Using Event Viewer • Troubleshooting tool that provides detailed information about significant events that occur on a computer • Displays information on the following types of events: • Application events • Security events • Setup events • System events • Forwarded events Windows 7 for Power Users Tutorial 8

15. Using Event Viewer Windows 7 for Power Users Tutorial 8

16. Boot Options Windows 7 for Power Users Tutorial 8

17. Using Your Computer’s BIOS • To view and change BIOS settings, you open a computer’s built-in BIOS Setup utility • Check and change the boot sequence • Locate important information about your computer • Specify security settings • View and change power management settings • Adjust POST behavior settings Windows 7 for Power Users Tutorial 8

18. Using Your Computer’s BIOS Windows 7 for Power Users Tutorial 8

19. The Windows 7 Boot Process • Windows 7 relies on the following system components to boot your computer: • Boot Configuration Data • Windows Boot Manager • Windows Boot Loader • Windows Resume Loader Windows 7 for Power Users Tutorial 8

20. Using the Windows Advanced Boot Options Menu • Advanced boot options: • Start Windows Normally • Enable Boot Logging • Last Known Good Configuration (advanced) • Enable low-resolution video (640x480) • Safe Mode • Safe Mode with Networking • Safe Mode with Command Prompt Windows 7 for Power Users Tutorial 8

21. Using the Windows Advanced Boot Options Menu • Disable automatic restart on system failure • Blue Screen of Death (BSOD) • Stop error • Disable Driver Signature Enforcement • Directory Services Restore Mode • Debugging Mode • Repair your computer Windows 7 for Power Users Tutorial 8

22. Using Windows Task Manager • Can be used to shut down a non-responding application • Right-click the taskbar and then click Start Task Manager Windows 7 for Power Users Tutorial 8

23. Using System Configuration • One of the most important troubleshooting tools • Startup problems are a leading cause of problems for Windows users • Must provide Administrator credentials Windows 7 for Power Users Tutorial 8

24. Using System Information Windows 7 for Power Users Tutorial 8

25. Using System Information • An environment variable is a symbolic name (such as OS) associated with a specific setting • ComSpec • Path • PATHEXT Windows 7 for Power Users Tutorial 8

26. Using System Information • Other categories under Software Environment provide the following types of information: • System Drivers • Running Tasks • Loaded Modules • Services • Program Groups • Windows Error Reporting • OLE Registration Windows 7 for Power Users Tutorial 8

27. Using the Windows Recovery Environment • Special tools in the Windows Recovery Environment (WinRE) for troubleshooting computer startup problems • Startup Repair • System Restore • System Image Recovery • Windows Memory Diagnostic Tool • Command Prompt Windows 7 for Power Users Tutorial 8

28. Using the Windows Recovery Environment Windows 7 for Power Users Tutorial 8