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Enhancing User Experience: Research & Solutions for Elderly Needs

Conducted research through questionnaires to understand user needs, focusing on elderly. Easy-to-use web-based tool tested on laptop, with special consideration for 75+ age group. Translated needs into technical solutions through group discussions, with plans to incorporate touchscreen functionality. Initial test phase yielded promising results, with 90% of elderly participants able to complete the questionnaire. Seeking feedback on important subjects like safety, care, and comfort. Planned group discussions to brainstorm solutions in March 2010, with results to be presented at Dutch conferences.

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Enhancing User Experience: Research & Solutions for Elderly Needs

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  1. Understanding more fully the needs of users • Research through questionnaires • Webbased or laptop • Easy to do (even for 75+ elderly with no PC experience) • First establishing the needs (no technology is mentioned) • Secondly: translating needs into technical solutions in a group discussion with users (with presentation on screen)

  2. First fase tool pretested • Questionnaire tested on laptop • Tested at home with the elderly • 90% of the elderly (75+) were able to do the questionnaire • 10% had difficulty using the mouse, even after explanation • New version will also work with touchscreen • Coming up: screenshots of the questionnaire...

  3. I am: • An elderly A professional A carer

  4. Choose 3 subjects that are important for you • Safety Care Comfort Energysaving Wellbeing

  5. I find it increasingly difficult to stay in touch with my family or my children • Yes No

  6. I find it increasingly difficult to stay in touch with my family or my children • Yes, because: • ....... • ....... • .......

  7. I would like someone with me when there's a stranger at the door • Yes No

  8. I would like someone with me when there's a stranger at the door • Yes, because: • A)... • B)... • C)...

  9. Questionnaires held in february/march • 150 elderly persons (55 and up) • Professional carers • Family carers • Second phase (group discussion about solutions) in march • Presentation of results in April 2010 at Dutch conferences by the Dutch knowledge centre for housing and care (KCWZ).

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