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Technology, information management and knowledge management Challenges and Opportunities for High School Internship

Technology, information management and knowledge management Challenges and Opportunities for High School Internship Programs. PA 755 Robin Havens. Overview. Internship Programs on the Rise.

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Technology, information management and knowledge management Challenges and Opportunities for High School Internship

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  1. Technology, information management and knowledge management Challenges and Opportunities for High School Internship Programs PA 755 Robin Havens

  2. Overview

  3. Internship Programs on the Rise • Many high schools are using internship to bridge the “School to Work” gap – the gap between high school curricula and college or work experiences for many youth (Barton, 1991; Bhandari, Medrich, & Visher, 2004; Levine, 2010; Waight & Wentling, 2001) • Tracking student performance, documenting internal processes and external internship mentor relationships (email communications, phone calls, site visits and statistics) for internship programs is an identified challenge.

  4. LLA Internship Program • Students intern one whole day a week, one internship per semester • Student complete weekly logs, assignments and do a final internship presentation. • 70+ active mentor site partners in private, public and nonprofit sectors

  5. Four KM Audit Needs • More organization and functionality to program operational materials • More resources and formality to new adviser training • Additional streamlining of the database functionality and navigation (it’s a clunky interface) • Better management of relationships with mentors (also potential donors).

  6. What We’re Using now…Several challenges lie in and between these technologies and approaches The Heads of Stakeholders: Teacher/advisers Students Parents Mentors Microsoft Access Relational Database Tacit Knowledge Google Applications Explicit Knowledge Staff Network

  7. Solutions? “Friction-free knowledge sharing (McNabb, p. 55)”Avoid "creating silos of the companies' most vital lifeblood – data – in the ranks of the organization. (GigaOm, 2011)” • Address gaps between technology tools and communication methods • Technology tools used by the corporate sector to manage succession - online training manuals and employee case study videos • Collect more frequent feedback from mentors through online surveys and mentor appreciation events • “Communities of Practice”

  8. The Future: Manage relationships with mentors more effectively and track student progress more efficiently. • Customer (or Constituent) Relationship Management (CRM) software - Patel (2011) defined CRM as: “database software designed to facilitate management of an organization’s relationships with its constituents. ” • Update database capability – Salesforce? • Functional database that can leverage the benefits of cloud computing and be integrated with CRM technology • CRM technology like Raiser’s Edge Challenges: Security and privacy in “the Cloud (Kirkham, 2011)” Paying for it all – New technology = $$$

  9. Thank you!

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