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Assessing and Building Capacity in Volunteer Programs

Assessing and Building Capacity in Volunteer Programs. Participants will be able to: Identify metrics for measuring the capacity of volunteer programs Develop tools for assessing a program's progress toward its mission

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Assessing and Building Capacity in Volunteer Programs

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  1. Assessing and Building Capacity in Volunteer Programs

  2. Participants will be able to: Identify metrics for measuring the capacity of volunteer programs Develop tools for assessing a program's progress toward its mission Discuss the role of evaluation in building capacity within volunteer programs Session Objectives

  3. What is the Medical Reserve Corps? National network of local groups of volunteers committed to improving the health, safety and resiliency of their communities Public Health/Medical Volunteers and Others Identify, credential, train and organize volunteers at the local level for responding to emergencies and promoting healthy living year-round.

  4. How Do Local MRC Units Differ From One Another? By Sponsoring Organization…

  5. By Jurisdiction Type…

  6. By Leader’s Employment Status… By Amount of Leader Time Spent on MRC

  7. Similarities with Other Organizations Volunteer programs in various stages of development Variety of staff experience with volunteers Specialized policies and procedures

  8. Challenges ofEvaluation • Ever feel like you’re comparing apples and oranges? • Find it hard to apply the results of evaluation? Photo by TheBusyBrain used under Creative Commons License

  9. Our Vision How do we assess the overall health of our program when the local units vary so much? What are the trends in development? What resources could we be providing?

  10. The Basis for Our Process • Identifying the characteristics of a successful MRC unit • Gathering data, reviewing it, and acting on it • SOAP: • Subjective • Objective • Assessment • Plan Photo by Reini68, used under Creative Commons License

  11. The Assessment Annual Two parts Online: Unit leader update of profile (objective questions) Phone conversation (subjective questions, discussion)

  12. Assessment Sections Goals and Objectives Organization and Planning Unit Composition Recruiting Member Screening Training Partnerships/Relationships Unit/Volunteer Management Financial/Material Resources Liability/Risk Management Response Coordination/Integration MRC Network

  13. Capturing Assessment Results Answers to subjective and objective questions Assessment Comments/Technical Assistance Plan Unit Status Minimal Technical Assistance Moderate Technical Assistance Substantial Technical Assistance

  14. How Do We Use It? Providing immediate assistance based on identified needs Identifying trends across the network Identifying needed resources Changing the assessment over time

  15. The Assessment: Example Year 1 Assessment Date: 9/23/2008 TA Comments: After reviewing self-evaluation information on MRC website, recommend developing a strategic plan, mission statement, and achievable goals and objectives for the MRC unit. Consider also conducting non-emergency public health activities that may also enhance emergency preparedness and response capabilities, such as health clinic support/staffing (which may assist with surge capabilities), flu clinics, and mass vaccination/dispensing exercises and activities. Consider designating a staff member or volunteer as the Unit Coordinator to help develop and advance the MRC unit. Recommend reviewing roster of volunteers to determine who is active and inactive in unit. Recommend planning and conducting aggressive recruiting campaign. Recommend reviewing Promising Practices Toolkit for examples of volunteer screening policies and procedures which can be tailored. Consider contacting local law enforcement agencies to see if they would conduct background checks at low or no cost to MRC unit. Recommend developing written policies and procedures to safeguard volunteers’ physical and mental health in an emergency. Assessment Status: Substantial TA Recommended

  16. The Assessment: Example Year 2 Assessment Date: 9/30/2009 TA Comments: Recommend periodically reviewing Unit Description to ensure it remains accurate. Recommend developing mission statement and including it in unit profile. Recommend developing achievable goals and objectives and including them on unit profile. Consider including objectives that are specific, measurable, agreed upon, realistic and time-framed (S-M-A-R-T approach). Include recruiting and training strategies in strategic planning process and strategic plan. Recommend updating Unit Activities section of unit profile whenever significant activities are conducted. Consider designating emergency management agency director as MRC Unit Director. Unit Coordinator (housing/sponsoring agency staff member) can handle day-to-day responsibilities associated with MRC unit while Unit Director maintains oversight of unit. Consider giving some management and administrative responsibilities to key volunteer(s) to aid in distributing workload and providing volunteers with “buy in” and sense of ownership of MRC unit Assessment Status: Moderate TA Recommended

  17. How Can You Make This Work for You? IT not required Identify the features of a successful program Don’t collect data you won’t use Keep the focus on improvement

  18. Contact Information Office of the Civilian Volunteer Medical Reserve Corps Office of the Surgeon GeneralU.S. Department of Health and Human Services5600 Fishers Lane, Room 18C-14Rockville, MD 20857Telephone: (301) 443-4951MRCContact@hhs.gov

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