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Finn Parts Training Supplement

Finn Parts Training Supplement. HydroSeeders®. Bark Blowers. Straw Blowers. Material Transfer System. Support Team Introduction to Equipment & Key Components Information / Resources. Support Team. Parts Department parts@finncorp.com Phone: 1-800-229-8707 Fax: 1-513-874-1613

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Finn Parts Training Supplement

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  1. Finn Parts Training Supplement HydroSeeders® Bark Blowers Straw Blowers Material Transfer System

  2. SupportTeam • Introduction to Equipment & Key Components • Information / Resources

  3. Support Team • Parts Department parts@finncorp.com • Phone: 1-800-229-8707 • Fax: 1-513-874-1613 • Leslie Williams – Parts Manager • Email: lwilliams@finncorp.com • Don Brown – Parts Rep • Email: dbrown@finncorp.com

  4. Support Team (Cont’d) • Mike Bradham – Service Manager • Phone: 513-642-0146 (x 266) • Cell / Hotline: 513-341-7962 • Email: mbradham@finncorp.com • Bruce Ferone – Warranty Administration • Phone: 513-874-2818 • Email: bferone@finncorp.com

  5. Support Team (Cont’d) • Andy Hodek – Distribution Sales Manager - South • Phone: 901-497-0152 • Email: ahodek@finncorp.com • James Loneman - Distribution Sales Manager - Central • Phone: 816-547-5471 • Email: jloneman@finncorp.com • Jason Wedmore – Distribution Sales Manager - West • Phone: 541-915-3885 • Email: jwedmore@expressblower.com • Jon Richardson - Distribution Sales Manager - East • Phone: 513-907-2980 • Email: jrichardson@finncorp.com

  6. SupportTeam • Introduction to Equipment & Key Components • Information / Resources

  7. Finn HydroSeeders® Medium & Large Lines T90 T120 T75 T170 T280 T330 / T400

  8. HydroSeeder® - Top Moving Parts / Wear Items

  9. Finn Straw Blowers B40 B70 B260 Small Lines

  10. Straw Blower – Top Moving Parts / Wear Items

  11. Finn Bark Blowers™ BB705 BB302 BB1200 series

  12. Bark Blower™ – Top Moving Parts / Wear Items Hose Gaskets & Replacement Hose Ends

  13. Engines – All Models • Kohler (Gas) • T30, T60, and T75 HydroSeeders™ • B40 Straw Blower • MTS • Kubota (Diesel) • T90, T120, and T170 HydroSeeders™ • B70 Straw Blower • BB302 and BB705 Bark Blowers • John Deere (Diesel) • T280, T330, and T400 HydroSeeders™ • B260 Straw Blower • BB1208, BB1216, and BB1222 Bark Blower • Cummins (Diesel) • Titan 280, Titan 330, and Titan 400 HydroSeeders™

  14. All Machines – Top Moving Components /Wear Items • Filters for engines, blowers and hydraulic systems • Ignition Keys • Control Cables • Exhaust Components

  15. SupportTeam • Introduction to Equipment & Key Components • Information / Resources

  16. Equipment Identification “I need to order a Finn Part….” Where does the customer find the serial number? • Serial number plate (aka “Finn Name Plate) is generally located on the front, right side of the equipment (on the frame) • On some Bark Blowers, the serial number is located under the control panel. • Finn Serial numbers start with two or three letters and end with numbers. The letters tie the machine to a manual. Only the following letters are valid in Finn serial #’s: M,O,D,E,L,N,U,B,R,S • Use the manual look up under the parts log in to find the serial number that matches the machine. *Note: We are currently working on a lookup to cross reference serial numbers. Some will not be available at this time.

  17. Operators & Parts Manuals Section - Example Model #: T60 Serial #: SOA-1234

  18. Select Model and Serial Number Pre-fix

  19. T60 HydroSeeder™ SOA Owner’s Manual Serial # Plate

  20. How to Find Correct Part in Owner’s Manual • Parts Lists are at the back of each manual (T60 Example)

  21. Placing a Parts Order Stocking Orders: • Stock orders receive 30% discount off of list price on all items. Non-stocking Orders (Drop Shipment and Expedited Orders): • Non-stocking orders receive a 20% discount off of list price. • Orders placed by 2:00pm (Eastern) for overnight delivery will be shipped the same day; all other orders go out within 24 hours. Information to Be Included on Order: • Bill To and Ship To Addresses • Method of Shipment and PO Number • Part Number, Quantity, and Description Handling Fees: • There is a $5 handling fee on each order to offset handling costs (there are no minimum order requirements).

  22. Placing a Parts Order with Finn Methods of Shipment: • Small Parcels shipped via Fed Ex: • Standard Delivery -Arrives within 3 days after shipment • Express Delivery -Arrives 2 days after shipment • Premium Delivery -Arrives 1 day after shipment • Larger orders shipped via LTL carrier • Finn determines most qualified carrier based on price, timely service, and on-time delivery record. Where to Submit Order: • Via Email: parts@finncorp.com • Via Fax: 513-874-1613 • Via Phone: 800-229-8707

  23. Warranty • Parts Warranty • Genuine Finn Parts are warranted for 90 days from the date of purchase. • Equipment Warranty • Finn Bark Blowers are warranted for 1 year or 1200 hours from date of customer purchase. • Finn HydroSeeders® and Straw Blowers are warranted for 2 years or 2000 hours from date of customer purchase. • Finn Dealers are responsible for registering each piece of equipment with Finn’s Warranty Department at the time of sale OR when the machine is moved into the Dealer’s rental fleet. • To determine if a piece of equipment is still under warranty, call Bruce Ferone at Finn (513-874-2818)

  24. Warranty Service • Claim Number: A Finn Warranty Claim Number must be obtained from the warranty department the same day work is performed if business hours allow or next business day at the latest. • All warranty labor must be pre-approved with a Work Authorization Number provided by Finn’s Warranty Administrator prior to work being performed. Exception: If work being performed is per the current Labor Allowance Schedule provided by Finn, pre-approval is not required. However a Warranty Claim Number is still required as noted above. • In order to obtain the Work Authorization Number, an estimate of costs must be provided to Finn and approved by the Finn Warranty Administrator, Director of Engineering or CFO before work begins. Once approved, any additional costs above the approved cost must be approved in order to be eligible for warranty coverage. • Transportation, hauling, storage, or other similar costs are not part of Finn’s obligation under the limited warranty and are the responsibility of the equipment owner.

  25. Labor Allowance Schedule

  26. Warranty • Make sure your customers register their engines. • An Engine Manual should come with the Finn. • John Deere, Cummins, Kubota or Kohler, with directions on what the engine warranty is and how to register. • Engine Warranties are 2 years from the Finn invoice date.

  27. On-Line Tools www.finncorp.com • Spec Sheets • Parts Information: • Owners Manuals • Parts Price Look-up • Freight Look-up • Practical Service Guide – HydroSeeder • Pictorial Guides (Nozzle / Clutch)

  28. Website Demo http://www.finncorp.com/distributors/partslogin.asp

  29. Parts Price Lookup • Go to www.finncorp.com • Click on Parts Login in upper left corner of the Home Page (If you don’t have a user name / password, the Parts Manager at your branch needs to send a request for log in to parts@finncorp.com) • Scroll down to the Parts Scoop. • Click on Parts Price Lookup • Enter the part number you are looking for. Finn part numbers are at least 6 digits. If your item number has 4 digits, add 00 to the front. • If pricing is available on line for your part, the description and price will display on the screen. Pricing shown here is List price.

  30. Freight Lookup • Go to www.finncorp.com • Click on Parts Login in upper left corner of the Home Page (If you don’t have a user name / password, the Parts Manager at your branch needs to send a request for log in to parts@finncorp.com) • Scroll down to the Parts Scoop. • Click on Freight Calculator • Enter the zip code your package is shipping to. This displays the zone number for the area. • Click on the Rate Finder Tab at the bottom of the screen. • Using the drop down boxes, select the zone that was displayed and the dollar amount range the order falls in. • This will display freight rates for all three methods of shipping. *Please note this does not apply to oversize shipments

  31. Practical Service Guide - HydroSeeder® • To assist with trouble-shooting, a service guide has been prepared to guide you through the most common customer issues. • This step-by-step service guide is found in the Dealer Parts section of the website under “Parts Scoop”.

  32. Questions And Feedback

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