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CTS Communications Forum CAOs May 22, 2007

CTS Communications Forum CAOs May 22, 2007. AGENDA. Welcome (Mike Schilling) CTS communications update (Elaine Howell) Low-voltage wiring policies (Janice Bundy) CTS billing/rates for FY 2007-08 (Cecilia Kness) The new Web service center (Sarah Gamble) Q&A. WELCOME. Michael Schilling

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CTS Communications Forum CAOs May 22, 2007

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  1. CTS Communications ForumCAOsMay 22, 2007

  2. AGENDA • Welcome (Mike Schilling) • CTS communications update (Elaine Howell) • Low-voltage wiring policies (Janice Bundy) • CTS billing/rates for FY 2007-08 (Cecilia Kness) • The new Web service center (Sarah Gamble) • Q&A

  3. WELCOME Michael Schilling Director Communications Technology Services (CTS) mschilling@be.ucla.edu (310) 825-5125

  4. COMMUNICATIONS Elaine Howell Coordinator CTS Office of Communications oc@cts.ucla.edu (310) 825-4512

  5. CIO AND CAO MEETINGS • In response to feedback from customer surveys, we’re implementing Communications Forums for CAOs (2x per year) • We’ll be posting all presentations on our Web site • Please let us know if there’s a topic you’d like addressed

  6. LOW-VOLTAGE WIRING Janice Bundy Associate Director CTS Infrastructure and Project Services jbundy@cts.ucla.edu 310-206-8145

  7. ISO 9001: QUALITY MANAGEMENT PROGRAM • Methods of Procedures • Work Instructions • Daily Dashboard Reports • Weekly Activity Summary Report • Continuous Improvement process • Customer Satisfaction Surveys • Service Level Agreements

  8. DAILY DASHBOARD REPORT

  9. CTS BILLING/RATES FOR FY 2007-08 Cecilia Kness Associate Director CTS Administrative Services ckness@cts.ucla.edu (310) 206-9050

  10. Billing Unit of Measure FY 06/07 Approved Rate Frequency Product Description FY 06/07 Key Rates

  11. CTS Web Bill – Login Screen

  12. CTS Web Bill – Main Screen

  13. CTS Web Bill – Selecting Department etc…

  14. CTS Web Bill - Selecting FAU

  15. CTS Web Bill - Selecting Station/Circuit

  16. CTS Web Bill - Selecting TIF

  17. TIF FAU Mapping – Login Screen

  18. TIF FAU Mapping – Main Screen

  19. Add New TIF FAU Mapping

  20. Remove TIF FAU Mapping

  21. TIF FAU Mapping by Department

  22. THE NEW WEB SERVICE CENTER Sarah Gamble Assistant Manager CTS Client Services sgamble@cts.ucla.edu (310) 825-3035

  23. PHASE II CTS WEB CENTER:ORDER PROCESSING The new CTS Web center will offer a variety of enhancements: • Allow budgetary control through authorized access via a QDB or OASIS account using DACCS • Email CTS notification of receipt of order to authorized person placing order, order contact, and DACCS reviewer • Email notification of due date to order placer and contact • Email notification of completion to order placer and contact • PAN notification

  24. ORDER PROCESSING (2) More enhancements: • Expedite the order placing process by using a “shopping cart” approach to selecting CTS products and services • Gather more detailed information, allowing CTS personnel to expedite order processing and confirmation with customers • Give online customers access to track orders and check on status

  25. QUESTIONS? Thank you for attending the CAO Communications Forum

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