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Employment & Training Needs Assessment Study. The Pas & District Chamber of Commerce In Partnership with Manitoba Advanced Education & Training. Project Goals. Identify Current & Future Employment and Training Opportunities Identify Employment & Training Challenges
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Employment & Training Needs Assessment Study The Pas & District Chamber of Commerce In Partnership with Manitoba Advanced Education & Training
Project Goals • Identify Current & Future Employment and Training Opportunities • Identify Employment & Training Challenges • Identify Challenges experienced by the Local Businesses in The Pas & Area
Survey / Questionnaire • Approximately 115 Local Businesses were contacted • 80 Questionnaires were completed • Surveys were conducted in an interview format creating dialogue answers for review and data summary
Industry Overview • Of The 80 Survey Participants • 41 Involved in Retail • 57 Involved in Service • 7 Involved in Manufacturing • Of the Businesses • 22 Provide Both Retail and Service • 2 Provide Both Service and Manufacturing • 1 Provides Both Retail and Manufacturing
Employment • 1372 Full-Time • 396 Part-Time • 87 Casual • 82 Seasonal • Regional Numbers Were Not Reported – 435 Full-Time, 259 Part-Time and 264 Casual employees Although the ratio is high, Full-Time over Part-Time positions, employers did not provide firm numbers when reporting current employment statistics.
Future Hiring Trends There will continue to be hiring in all categories to fulfill replacement needs • 18.75% Considering the Need for Additional Employees to Compliment Existing Business or to Accommodate Future Plan for Expansion • Within One Year - 54 to 64 Projected Additional Employment Positions • Within 3 Years - 78 to 87 Projected Additional Employment Positions
Future Expansion 81.25% of Local Businesses participating in the Survey are NOT Currently Considering Future Plan for Expansion
Minimum Education Requirement • 64% Grade 12 Diploma • In some cases Grade 12 Equivalent • 14% Post Secondary Education and or Experience • Most of the Employment Positions Requiring Less Than Grade 12 Education are Commonly Part-Time and often filled by Students
Employment Skills • Strong Work Ethic • Good Interpersonal Skills • Experience with Customer Service • Computer and Technical Experience
Concerns with Employing Youth Concerns have been expressed with the youth and the lack of skills demonstrated • Lack of Work Ethic • Lack of Common Sense • Lack of Basic Skills • Numerate and Literate
Hiring Trends • 57% Hire Basic Skills • 30% Hire Intermediate Skills • 14% Hire Technical Skills • 4% Hire Management Skills
Recruiting • 65% of survey Participants have used the services of Employment Agency • 43% Dissatisfied with Service • Many Employers Interviewed state they would prefer prospective applicants be pre-screened before referral to posted job.
Recruiting • 27% of Employers Interviewed would prefer to have interested applicants apply for positions on an on-going basis rather than waiting for job postings
Recruiting • Employers interviewed have stated • It is difficult to find skilled and knowledgeable workers • Respondents have expressed concern with prospective applicants’ • Presentation for Employment Application and Interview • Lack of Preparedness for Application • Lack of Preparedness for Interview Process
Training • 97.5% On The Job Training • 75% Training Seminars and Courses • 28% Classroom Training • 56% Other • 29% Technical • 27% Customer Service MTEC, MB Best • 18% Safety Training • 14% Multi-Media • 7% Self Study
Training Costs • 79% of Employers Interviewed Incur the Costs for Training • 11% of Employees Incur the Costs for Training • Including Apprenticeship Programs which may or may not be reimbursed • Training opportunities increase with the size of the company
Training • 76% of Employers Provide Job Descriptions to New Hires • Either Formal Written or Informal Approach • 73% of Employers Provide Job Descriptions to Existing Employees • 18.5% Expressed Interest in Assistance with Developing Formal Job Descriptions
Customer Service Training 90% of Employers Interviewed Expressed Interest in Sending Their Staff for Customer Service Training
Employee Skills Training 87% of Employers Expressed an Interest in Taking Advantage of Skills Training Opportunities
Business Training Opportunities Of the 67 Respondents • 76% Expressed Interest in Training Opportunities • 21% Stated “No Interest”, “ Not Applicable”
Business Skills Training • 29% Business Development • Business Planning, Finance • 21.5% Human Resources • 4% Organizational Management • 4% Computer Training, IT, Advanced Computer Knowledge • Aboriginal Relations • MTEC Programs • GST / PST TAX Information Seminars
Participation with Training • Effectively Market the Programs Directly to the Businesses and Interested Participants Outlining the Features and Benefits • Flexible Scheduling is Important • Weekend and Evening Workshops • In House Training Opportunities
Trades • 46% of Businesses will require the need to hire a skilled tradesperson within the next 3 years Including hiring for contracted work • 21% Automotive Industry • 18% Carpentry • 11% Electrician • 11% Plumbing • 8% Machinist • 5% Pipe-Fitter • 5% Power Engineer, Millwright • 3% Welding
Trades Training Opportunities The Need For Skilled Trades Training in our Community include: • 26% Plumbing 24% Electrical • 16% Automotive 14% Welding • 14% Carpentry 6% Machinist • 6% Millwright 4% Water Treatment • Gas Fitter, Pipe Fitter, Cabinet Making, Electrical Engineer, Electronic Engineer, Safety Training
Apprenticeship Programs • 29% Participation with Apprenticeship Programs • 10% Expressed Interest in Future Participation • 39% Not Applicable
Wage Subsidy Programs • 48% Participation with Wage Subsidy Programs • 11% Stated “It was more trouble than it was worth” • 24% Expressed Interest or Possible interest in Future Participation
86% of Employers Experiencing Difficulties with Employees • Majority of Employers Interviewed express concern with • Lack of Work Ethic • Lack of Motivation • Lack of Problem Solving Skills • Difficulty with Youth Employees
A Skills Gap Between the Employers’ Needs and the Skills of the Labourforce has been revealed. “It is becoming increasingly more difficult to recruit skilled employees and retaining good people once they have been trained.”
Retention • 85% of Survey Participants have a Retention Strategy in-place • 81% Wage Increases • 58% Benefits Plan • 57% Bonus Plan • 23% Other Incentive Programs • Bursaries • Profit Share • Employee Equity Plan
Recognition & Motivational Practices • 78% of Respondents have Employee Motivational Practices In-Place Including: • Staff Gatherings • Recognition and Acknowledgement • Rewards and Incentive Programs • Bonuses • Profit Sharing • Annual Appreciation • Team Spirit & Teambuilding Workshops
Customer Service • Of the 65 Respondents • 94% Currently have Customer Service Retention Strategy In-Place • 45% Good Customer Service • 12% Giving Back to the Community • Quality Business Service and Products • Competitive Pricing • Promotional Programs • Loyalty Programs
Manitoba Employment & Training • Many of the Local Businesses Interviewed are not aware of the services provided at the Centre • There is significant interest in further understanding what is offered for supportive Services to the local Businesses
19% of Participants Expressed Concern with Pre-screening Prospective Applicants • 38% Would like to see Skills Enhancement Training • Pre-Employment Coaching • Resume Preparation • Preparing for Interviews • Improved Common Sense Approach to Applying for Employment Positions
Promoting Trades as Career Options • Community Based Training • Provide Skills Enhancement Training Opportunities, Essential Skills • Provide Career Coaching and Planning Workshops Cooperative with the Schools • Aboriginal Relations Workshops • Provide Human Resources Workshops for the Local Businesses • “How to Motivate Employees” • Conflict Resolution • Arbitration
Employment Concern In General, Survey Participants have Expressed a Concern Regarding the Youth and the Lack of Work Ethic Demonstrated. • Lack Discipline • Expect to be Catered To • Don’t Respect Authority • Lack Numerate and Literate Skills • Cannot Make Change • Don’t Understand the Importance of providing Customers’ Service
Chamber of Commerce • 35% of Businesses have little or No Knowledge of what is offered through the Chamber of Commerce • On a positive note, “The Best Chamber experience over many communities to date” has been stated
“How do you feel the Chamber of Commerce could be of more Assistance?”
Supportive Business Services • Facilitate Training Opportunities • Presentations & Motivational Speakers • Business Planning and Entrepreneurial Programs • Facilitate Youth Entrepreneurial Programs • Networking and Information Resources • Understand the Needs of Local Businesses • Community Calendar – Events Administrator
Human Resources Supportive Services & Programs • 19% Facilitate Programs • Human Resources Training • Conflict Resolutions • MTEC Training Opportunities / Hospitality • 17% Motivational Seminars, Self Esteem Building Workshops, Time Management • 13% Youth Programs • Career Planning • Entrepreneurial Training Opportunities • Work Ethic / Skills Enhancement
13% Customer Service Training • 10% Business Development • Strategic Planning • Business Development Programs • Provide Recruitment Service • Recruiting Qualified Employees from Outside Local Area • Resources for Human Resource Development • Information Regarding GST / PST Tax Issue
Economic Growth • “Allow Growth” • “Don’t Look Back, take action to develop a new outlook” • “Experience with Local Attitudes is completely different from other communities”
Survey Results reveal 30% believe the development of Industry would significantly add value to the business community – “Industry First then Retail will Follow” • 32% believe there is a current need to encourage new businesses specifically – Specialty Shops and Clothing stores
Community Challenges Identified • Limited Thinking regarding Future Development • Lack of Vision for the Future • Laissez-fair Attitude • Need for Improved Customer Service Standards • Lack Community Pride, Sense of Community • Lack of Commitment to Local Businesses Supporting the Community
Potential Opportunities & Strengths • Working Together to Strengthen the Community • Potential for Growth within Diversifying Industries • Abundant Resources • “Quality of Life’ – Healthy Living • Regional Draw – Northern Clientele