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Portfolio Committee on Tourism

Portfolio Committee on Tourism. Ms Thembi Kunene Chief Quality Assurance Officer 22 May 2012. Ensure Tourism is the leading economic sector in South Africa, and so promote sustainable economic and social empowerment of all South Africans.

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Portfolio Committee on Tourism

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  1. Portfolio Committee on Tourism Ms Thembi Kunene Chief Quality Assurance Officer 22 May 2012

  2. Ensure Tourism is the leading economic sector in South Africa, and so promote sustainable economic and social empowerment of all South Africans Implement a recognisable and credible, globallybench-marked system of quality assurance for accommodation and MESE experiences which can be relied upon by visitors when making their choice of establishment

  3. CONSISTENT ACCURACY!

  4. OLDvs. NEW SYSTEM

  5. PUTTING THE S-T-A-R-S WHERE THEY BELONG

  6. CATEGORY DEFINITIONS

  7. WORDING TO ASSESSMENT AREAS

  8. NEW 63 TOTAL AREAS TO BE ASSESSED OLD 43

  9. NEW OLD 460 1,000 TOTAL POINTS TO BE SCORED

  10. Assessor used own judgement what score to allocate OLD SCORING METHOD

  11. NO YES NEW SCORING METHODS - QIT SA SYSTEM

  12. UNIVERSAL ACCESSIBILITY A FIRST IN THE HISTORY OF GRADING!

  13. UA LEVEL - VISUAL

  14. Offensive = Deaf and Dumb Correct Term = Hearing impaired UA LEVEL - COMMUNICATION

  15. THE ASSESSORS

  16. TRAINING ON THE NEW GRADING CRITERIA & IT SYSTEM • Assessors and TGCSA Staff! • 80% Pass attained! • SETA unit standard 11

  17. 72 68 46 59 ACCREDITED ASSESSORS 2007 2010 2011 down 26 from 2007 3RD ANNUAL ASSESSOR CONFERENCE 2012

  18. THE ACCREDITATION

  19. PRE-SCREENING OF PROPERTIES • Provincial Master Assessor - MAIN responsibility • One more control measure • Final decision by Awards Committee

  20. MONTHLY AWARDS COMMITTEE MEETINGS • 10 Members +Chief Quality Assurance Officer (Me) Chairman Mr Peter Bacon

  21. Mr Ahmed Chotia (Travel) Mr Mzi Gcanga (Architecture) Mr Philip Thompson (UA)

  22. Mrs Smangele Nhlapo (Decor) Mr Julian Smith (Decor)

  23. Mr Brett Dungan (Hospitality) Mr Jegie Padmanathan (Hospitality) MrTony Hazel (Hospitality) Mr Alan Romburgh (Hospitality)

  24. Plaque has been redesigned with new security features.

  25. South Africa needs to know how friendly our tourism accommodation facilities are to people living with disabilities • 800 Establishments have UA Grading!!!

  26. The Grading Process

  27. Scoring Methods

  28. Stats and Benefits to being Graded

  29. Executive Establishments Summary As at end March 2012 These stats include ALL establishments with a LIVE status in QiT. Cancelled establishments are not included.

  30. World’s largest online travel agent! • 143,422 people booked to come to South Africa from EXPEDIA web sites. • The total revenue from these bookings was $81.8m or approx. R 572m • Of which: • 138,800 room nights purchased • Total hotel bookings on EXPEDIA being $3.4m or R 24.3m

  31. 12,906 people booked to come to South Africa via Lastminute/Travelocity web sites. • The total revenue from these bookings was $11.8m or approx. R 83.1m

  32. E-Bookers have a relationship only with our UK office at present • 3,467 people booked hotel accommodation via e-Bookers to the value of $475,441.93 or R 3.3m

  33. TripAdvisor is the world’s leading Travel Review Site with over 50mil unique monthly visitors:

  34. 87,640 5,072 Listed establishments on Reviews Feedback 600

  35. Annual Awards? Qualitative + Quantitative

  36. Total Government Spend = R520 699 349.00

  37. Total Government Spend April 2011-March 2012

  38. Spend on Graded Establishments April 2011-March 2012

  39. Spend on Graded Establishments April 2011-March 2012

  40. Cabinet Decision of 2002 • Support ONLY Graded Establishments • 22 Govt Departments thus far (R520bil) • Still to report: • 5 Govt Depts • 9 Provincial Depts • All Municipalities • Portfolio Committee Support needed: • Encourage all dept to report back to TGCSA!

  41. TGCSA @ INDABA 2012

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