ITES ITES is defined as outsourcing of processes that can be enabled with IT and covers diverse areas like Finance, HR, Administration, health care and telecommunication etc
ITES • “ Out sourcing in the broadest sense of a term • ITES is model growing leaps and bound globally and transparently assuring max money-value.
ITES • The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India. • Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services.
Nasscom has identified the spectrum • Customer Interaction services including call centers, • Back office operations/revenue accounting, data entry, data conversion including finance and accounting and HR services, • Transcription/Translation services
Nasscom has identified the spectrum • Content development/animation/engineering and design • Other services including remote education, data search, market research, network consultancy and management as IT enabled services.
Customer Interaction Services • Contact center that are service facilities with adequate telecom infrastructure, • trained consultants, • access to requisite databases, • Internet and other online information infrastructure to provide information • support to customers round the clock, year round.
CUSTOMER RELATED SUPPORT • Customer related support in areas such as marketing, • selling, information dispensing, • advice, technical, etc. is provided.
ITES include the following • Back office operations • Call Centers • Content Development / Animation • Data Processing • Engineering and Design • Geographic Information System Services • Human Resource Services • Insurance Claim Processing
ITES include the following • Legal Databases • Medical Transcription • Payroll • Remote Maintenance • Revenue Accounting • Support Centers • Web site services
Challenges in ITES business • Qualified manpower • Quality manpower • Trained manpower • Man power retention- biggest challenge
ITES Resource Challenge • Mind set about the industry • Mind set about the work culture • Mind set about the career prospects
ITES Challenge • Voice based outbound caliber required soft skills • Required volumes to cater college focus on soft skills/ personality development • Growing IT flavor among students
ITES career opportunity • No barriers of any technical (subject) skills • No barrier of any prior experience • Job immediately on completion of degree • General soft skills is only the requisite • General advantage of being in ITES job including smart start up pay packs
Advantage of ITES career • All rounder develop of personality • Transformation from ability to speak in English to Ability to think in English • Good work culture, good climate • Fast track movements in career ladder or longevity of stay in ITES jobs
Advantage of ITES career • Prospects of switching over to day-shifts • Careers switch- over to IT not possible • Career growth to blue-chip • Global reach, relation ship • Global standard of functioning • Unlimited prospects of domain knowledge in a variety of verticals