1 / 16

Presented by: Linda Fischer Amy Ohlendorf Jennifer Robinson

Presented by: Linda Fischer Amy Ohlendorf Jennifer Robinson. About The Home Depot. Founded in 1978 World’s largest home improvement retailer Operates more than 1500 stores in U.S. Caters to do-it-yourselfers and professional customers. About The Home Depot. Offers unique services:

libitha
Télécharger la présentation

Presented by: Linda Fischer Amy Ohlendorf Jennifer Robinson

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Presented by: Linda Fischer Amy Ohlendorf Jennifer Robinson

  2. About The Home Depot • Founded in 1978 • World’s largest home improvement retailer • Operates more than 1500 stores in U.S. • Caters to do-it-yourselfers and professional customers

  3. About The Home Depot • Offers unique services: • Free in-store clinics for honing home improvement skills • Decoration and design consultation • Truck and tool rental • On-line design tools

  4. Decision Support Role • Plant Guide • Information on designing gardens • Plants for different climates • Kitchen and Bath Designer • Experiment with different design options • Advice on design elements is not given • Behr-ColorSmart System • View different color selections • Expert advice on matching colors

  5. Decision Support Role • Solid Shelving • Experiment with different parts and designs using on-line software • No access to recommended designs from design experts • Ventilated Shelving • Most robust tool

  6. Ventilated Shelving • Provides the most decision support to the customer and includes: • Professional Design Services • Closet Idea Gallery • Our focus during the knowledge acquisition, presentation and selection • Custom Closet Design

  7. Managerial Work • Efficiency • Most efficient use of available space • Financial • Estimated project costs of design • Time and productivity • Various options and customizations • Preconfigured storage designs • Alternate designs for storage space

  8. Examples of Decisions • How do I efficiently use the space available in the storage area? • What parts do I need to assemble my closet? • What is the lowest cost solution that will meet my needs? • What designs will meet my needs? • How many shoe racks are needed?

  9. Knowledge of the System • Preconfigured design ideas • Parts needed to assemble the design • Types of shelving that can or can not be used for the design • Estimated costs of the project • Professional Design Services

  10. Problem Solving Capabilities • Efficient use of storage space • Identification of parts needed to assemble the designed space • Calculation of estimated project cost

  11. Types of Support • On-line assistant • Installation animation video • Assembly instructions for shelving products • Professional Design Services

  12. Uses of the System • Preview preconfigured storage area designs • Develop customized storage area design • Identify parts needed to assemble storage area • Browse for different types of shelving sold at Home Depot • Compare prices for various types of shelving

  13. Acquisition Seven storage profile questions are completed by the customer Customer selects dimensions that must closely his/her space Presentation/Selection Design ideas are presented in two-dimensional illustrations Different types of shelving Project costs Parts List Knowledge Abilities of “Closet Idea Gallery”

  14. Demonstration • Ventilated Shelving Closet Idea Gallery at The Home Depot

  15. Benefits of the System • Quick and easy to use • On-line support • Wide variety of options • Expert advice

  16. Questions?

More Related