Office Skills and Reception Diploma - LIBM

1. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management HOME / COURSE / EMPLOYABILITY / OFFICE SKILLS AND RECEPTION DIPLOMA OFFICE SKILLS AND RECEPTION DIPLOMA O?ce Skills and Reception Diploma O?ce Skills and Reception Diploma   ( 10 REVIEWS ) ( 10 REVIEWS ) 810 STUDENTS Learn the skills for successfully running and managing an o?ce along with the essential reception skills with the course. Working … TAKE THIS COURSE TAKE THIS COURSE £ £309.00 309.00 £ £24.00 24.00  1 YEAR https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 1/14

2. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management  INTERMEDIATE INTERMEDIATE  COURSE BADGE COURSE BADGE  COURSE CERTIFICATE COURSE CERTIFICATE 75 75 NUMBER OF UNITS NUMBER OF UNITS 2 2 NUMBER OF QUIZZES NUMBER OF QUIZZES  2 DAYS, 14 HOURS 2 DAYS, 14 HOURS     HOME HOME CURRICULUM CURRICULUM Learn the skills for successfully running and managing an o?ce along with the essential reception skills with the O?ce Skills and Reception Diploma course. Working in an o?ce and managing an o?ce are completely two separate things. For managing an o?ce, you need various skills and you will be trusted upon many duties while working in an o?ce only needs your working skills. In the course, you will explore the skills and strategies for e?ciently managing an o?ce environment. The course teaches you how to maintain a healthy o?ce environment by applying the strategies and techniques of perfect communication, sta? development and training, performance managing and more. Shortly, the ultimate purpose of the course is to prepare you for the roles of a manager who is responsible for managing an o?ce. You will gain a solid understanding of the o?ce management environment and know how to deal with various situations. Key features of the course: Key features of the course: Lifetime access to the course No hidden fees, only pay the price of the course which includes exam fees. Recognised quali?cation upon successful completion of the course Study from anywhere, anytime, whenever it is convenient for you. A?ordable and engaging e-learning study materials Study at your own pace from tablet, PC or smartphone Online tutor support when you are in need. Who is this course for? Who is this course for? https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 2/14

3. 10/22/2018 There is no experience or previous quali?cations required for enrolment on this course. It is available to all students, of all academic backgrounds. Assessment and Certi?cation Assessment and Certi?cation Office Skills and Reception Diploma - London Institute of Business and Management and Management The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the quali?cation of O?ce Skills and Reception Diploma. Certi?cate will be produced in PDF format at an additional cost of £14.99 and Printed Hardcopy at £21 COURSE CURRICULUM COURSE CURRICULUM Admin Support Admin Support  Module One – Getting Started  00:30:00 00:30:00  Module Two – Getting Organized (I)  01:00:00 01:00:00  Module Three – Getting Organized (II)  01:00:00 01:00:00  Module Four – Managing Time  01:00:00 01:00:00  Module Five – Getting It All Done On Time  01:00:00 01:00:00  Module Six – Special Tasks  01:00:00 01:00:00  Module Seven – Verbal Communication Skills  01:00:00 01:00:00  Module Eight – Non-Verbal Communication Skills  01:00:00 01:00:00  Module Nine – Empowering Yourself  01:00:00 01:00:00  Module Ten – The Team of Two  01:00:00 01:00:00  Module Eleven – Taking Care of Yourself  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 3/14

4. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management Administrative Management Administrative Management  Module One – Getting Started  00:30:00 00:30:00  Module Two – Why Your O?ce Needs Administrative Procedures  01:00:00 01:00:00  Module Three – Gathering the Right Tools  01:00:00 01:00:00  Module Four – Identifying Procedures to Include  01:00:00 01:00:00  Module Five – Top Five Procedures to Record  01:00:00 01:00:00  Module Six – What to Include in Your Binder (I)  01:00:00 01:00:00  Module Seven – What to Include in Your Binder (II)  01:00:00 01:00:00  Module Eight – Organizing Your Binder  01:00:00 01:00:00  Module Nine – What Not to Include in the Procedure Guide  01:00:00 01:00:00  Module Ten – Share O?ce Procedure Guide  01:00:00 01:00:00  Module Eleven – Successfully Executing the Guide  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 Organisational Skills Organisational Skills  Module One – Getting Started  00:30:00 00:30:00  Module Two – Remove the Clutter  01:00:00 01:00:00  Module Three – Prioritize  01:00:00 01:00:00  Module Four – Scheduling Your Time  01:00:00 01:00:00 https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 4/14

5. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management  Module Five – To Do Lists  01:00:00 01:00:00  Module Six – Paper and Paperless Storage  01:00:00 01:00:00  Module Seven – Organization in Your Work Area  01:00:00 01:00:00  Module Eight – Tools to Fight Procrastination  01:00:00 01:00:00  Module Nine – Organizing Your Inbox  01:00:00 01:00:00  Module Ten – Avoid the Causes of Disorganization  01:00:00 01:00:00  Module Eleven – Discipline is the Key to Stay Organized  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00  Organisational Skills Course for Administrator- Activities  00:00:00 00:00:00 Receptionist Receptionist  Receptionist  00:30:00 00:30:00  Importance of Receptionist  00:15:00 00:15:00  Di?erent Types of Receptionist & Roles  01:00:00 01:00:00  Communication Skills for Receptionist  01:00:00 01:00:00  Telephone Skills  01:00:00 01:00:00  Listening Skills  01:00:00 01:00:00  Taking Messages  00:30:00 00:30:00  Presenting & Appearance  00:30:00 00:30:00 https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 5/14

6. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management  Reservation Procedure  00:15:00 00:15:00  Con?dentiality Checklist  00:15:00 00:15:00  Being Organized as Receptionist  00:15:00 00:15:00  Becoming a Successful Receptionist  00:15:00 00:15:00 Customer Relations & Dealings Customer Relations & Dealings  Module One – Getting Started  00:30:00 00:30:00  Module Two – The Right Attitude Starts with You  01:00:00 01:00:00  Module Three – Stress Management (Internal Stressors)  01:00:00 01:00:00  Module Four – Stress Management (External Stressors)  00:30:00 00:30:00  Module Five – Transactional Analysis  01:00:00 01:00:00  Module Six – Why are Some Customers Di?cult  01:00:00 01:00:00  Module Seven – Dealing with the Customer Over the Phone  01:00:00 01:00:00  Module Eight – Dealing with the Customer In Person  01:00:00 01:00:00  Module Nine – Sensitivity in Dealing with Customers  01:00:00 01:00:00  Module Ten – Scenarios of Dealing with a Di?cult Customer  01:00:00 01:00:00 Module Eleven – Following up With a Customer Once You Have Addressed Their Issue   01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00 Professional Telephone Receptionist Skills Professional Telephone Receptionist Skills https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 6/14

7. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management  Module One – Getting Started  00:30:00 00:30:00  Module Two – Core Skills Required  01:00:00 01:00:00  Module Three – Self-Management (I)  01:00:00 01:00:00  Module Four – Self-Management (II)  01:00:00 01:00:00  Module Five – Time Management (I)  01:00:00 01:00:00  Module Six – Time Management (II)  01:00:00 01:00:00  Module Seven – Organizing and Planning (I)  01:00:00 01:00:00  Module Eight – Organizing and Planning (II)  01:00:00 01:00:00  Module Nine – Communication (I)  01:00:00 01:00:00  Module Ten – Communication (II)  01:00:00 01:00:00  Module Eleven – Additional Challenges  01:00:00 01:00:00  Module Twelve – Wrapping Up  00:30:00 00:30:00  Professional Telephone Receptionist Course- Activities  00:00:00 00:00:00 Recommended Reading Recommended Reading  Recommended Reading : O?ce Skills and Reception Diploma  00:00:00 00:00:00 Mock Exam Mock Exam - Mock Exam- O?ce Skills and Reception Diploma  00:30:00 00:30:00 Final Exam Final Exam https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 7/14

8. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management - Final Exam- O?ce Skills and Reception Diploma  00:30:00 00:30:00 RELATED COURSES RELATED COURSES Essential Training for Healthcare Sta? £ £309.00 309.00 £ £29.00 29.00 602   https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 8/14

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13. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management Animal Care and Pet Nutrition Diploma £ £307.00 307.00 £ £19.00 19.00 445   810 STUDENTS ENROLLED 810 STUDENTS ENROLLED ABOUT US ABOUT US London Institute of Business and Management and Management provide comprehensive courses related to Microsoft O?ce ,business and other. Microsoft O?ce is the most popular program that is used by most of the administrative positions around the world. https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 13/14

14. 10/22/2018 Office Skills and Reception Diploma - London Institute of Business and Management and Management Read More POPULAR LINKS POPULAR LINKS Home About All Courses Shop Register Contact LIBM FIND US FIND US  Facebook  Twitter  Google+  Pinterest  020 3934 9675  info@libm.co.uk  3 Lower Thames Street, London,EC4R 6HE SEARCH SEARCH Search for: Search for: SEARCH SEARCH COPYRIGHT © LIBM ABOUT ABOUT TERMS & CONDITIONS TERMS & CONDITIONS PRIVACY POLICY PRIVACY POLICY CONTACT CONTACT https://www.libm.co.uk/course/office-admin-and-receptionist-course/ 14/14