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PCS VISION EXPERT TRAINING MANUAL

PCS VISION EXPERT TRAINING MANUAL. Vision Expert Program 1. The assignment is a temporary part-time assignment working approximately 12–20 hours per week. 2. You will be working as part of the Sprint Vision Expert Program under your Temp Agency Services.

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PCS VISION EXPERT TRAINING MANUAL

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  1. PCSVISIONEXPERTTRAININGMANUAL

  2. Vision Expert Program • 1. The assignment is a temporary part-time assignment working approximately 12–20 hours per week. • 2. You will be working as part of the Sprint Vision Expert Program under your Temp Agency Services. • 3. You will be required to work an agreed schedule/ assignment/ location on a weekly basis. • 4. A uniformed shirt is provided and required to be worn with khaki, black or navy pants, along with closed, comfortable work shoes. Cargo pants, jeans, sandals and Timberland boots are not allowed. WOMEN: A maximum of 2 earrings per earlobe. MEN: One earring may be worn in each earlobe (stud or single loop no larger than a dime). Jewelry on any visible pierced body part other than earlobes (i.e. tongue, eyebrow, and lips) is prohibited. Large dangling jewelry is not allowed on the sales floor. • 5. There will be a two-day payed training class where you will learn the following: Wireless Technology, Consumer Plans, Promos, Phones and Features, and G.U.E.S.T. Selling Skills that will effectively help you sell our product. • 6. The candidates will then be provided up to 2 days of mentorship, working alongside veteran sales representatives who will take the training class material and show you how to apply it in the field. • 7. The assignment is different as follows: you are hired by your Agency and are assigned to Sprint PCS and work in a third-party retailer. You will be required to maintain communication with all 3 parties. This includes sickness, lateness, vacation days or emergencies. • 8. The assigned locations can change based on directives provided by the Sprint PCS Corporate Requirements. • 9. It is expected that Swatters will work during the prime holidays as long as their store is open. This can include Memorial Day, Labor Day, Christmas Eve and New Year’s Eve. • 10. All training material, uniform shirts and hardware must be returned to your agency upon completion of the assignment. It’s all considered proprietary to Sprint PCS. • 11. Vision Experts are expected to conduct themselves in a manner that promotes a positive Work environment. Employees who conduct themselves contrary to Company policies and standards may be subject to disciplinary action up to and including termination of the Sprint PCS assignment. Examples of Infractions are cursing, aggressiveness, and tardiness to name a few. • I have read the above job description for the Vision Expert Program and agree to comply as stated above. • Name:________________________________ Date:______/______/______ • Information __ / __ / __ • Name:_______________________________ Tel. #: (_____)__________________ • Pager #: (_____)____________________ PCS #: (_____)____________________ • Address:_______________________ City:__________ State:____ Zip:_______ • E-mail Address: _______________________________________________________ • Present Location: NYCBXBKLYNSIQNSNASSSUFFNJ • Area Desired: NYC BXBKLYNSIQNSNASS SUFFNJ • FILL OUT YOUR AVAILABILITY SCHEDULE: SUN.: __________ — __________ MON.: __________ — __________ TUE.: __________ — __________ WED.: __________ — __________ THU.: __________ — __________ FRI.: __________ — __________ SAT.: __________ — __________ Do you want more than 20 hours? YES / NO Do you have a car? YES / NO Are you looking to advance with PCS? YES / NO Do you speak a second language? YES / NO MENTOR: _____________________________ STORE: _______________________________ ADDRESS: ____________________________ TEL. #: ________________________________ SCHEDULE: ___________________________ PERM STORE: ________________________ ADDRESS: ____________________________ TEL. #: _______________________________ SCHEDULE: __________________________ START DATE: ________________________

  3. SECTION 1 Introduction

  4. Who Is PCS Vision? • PCS: Personal Communication Services (Pretty Cool Stuff). • Sprint PCS is the only 100% all-digital nationwide wireless network, offering voice, paging, wireless web, fax and data services. • It has licensed PCS coverage of nearly 270 million people in all 50 states, Puerto Rico, and the U.S. Virgin Islands. 1.1

  5. Mantra • We’ve tailored our Mantra to emphasize PCS Vision! Only Sprint gives you amazing clarity you can seeand hear on the largest all-digital, all PCS nationwidenetwork with advanced multimedia services reaching more than 248 million people for clarity you can see and hear. And, it’s easy and affordable enough to use whenever you want. 1.2

  6. SECTION 2 Clarity

  7. Clarity • 100% Digital Technology: – CDMA:Code Division Multiple Access. • Enhanced Privacy and Security. • Operates at 1900 MHz; higher bandwidth for improved voice quality while minimizing interference. • Uses “Soft” handoffs, resulting in fewer dropped calls and less static during handoff. 2.1

  8. Wireless Technology:Analog vs. Digital • Analog Technology: – Hissing, background noise, not always clear. • Digital Technology: – Clear, crisp sound. 2.2

  9. Competing Technologies • FDMA:Frequency Division Multiple Access. – Amps:Basic analog service used by most cellular carriers, including ATT Wireless Services, Verizon Wireless and Cingular. 1 call transmitted per channel. • TDMA:Time Division Multiple Access. – IS 136:Standard used by ATT Wireless Services. 3 calls transmitted per channel. 2.3

  10. Competing Technologies • GSM:Global Systems Mobile. – Standard used by T-Mobile Wireless and Cingular. 8 calls transmitted per channel. • CDMA:Code Division Multiple Access. – At 800MHz:Standard used by Verizon Wireless. – At 1900MHz:Standard used by SPRINT PCS. 10 – 20 calls transmitted per channel. 2.4

  11. Hand-Off • The process by which a mobile phone maintains communication with the Network System when traveling from one cell to another. 2.5

  12. Types of Hand-Offs • FDMA & TDMA Technologies: – Only use Hard Hand-Offs. This process uses a “tossing” technique. • CDMA Technology: – Only uses Soft Hand-Offs. This process uses a “handing” technique. – The call is always held by at least 2 cell towers at a time. 2.6

  13. 1st GenerationAnalog Wireless 2nd GenerationDigital Wireless 3rd GenerationHigh SpeedDigital Wireless 3G – The Next Step in Wireless Services • 3G is really a reference to High Speed Wireless Data(5x faster than 2G). 2.7

  14. What Does 3G Have to Offer? • Greater data speeds. • Increased capacity for both Voice (2x Capacity)and Data (5x Capacity). • High-speed data services via a pocket data network,versus today’s circuit switched networks. • Improved battery performance and stand-by time. • Opportunity to introduce new and more robust wireless applications. 2.8

  15. SECTION 3 Coverage & Value

  16. Mantra • We’ve tailored our Mantra to emphasize PCS Vision! Only Sprint gives you amazing clarity you can seeand hear on the largest all-digital, all PCS nationwidenetwork with advanced multimedia services reaching more than 248 million people for clarity you can see and hear. And, it’s easy and affordable enough to use whenever you want. 3.1

  17. Cost PCS Vision offers 3 sets of customized calling plans: • PCS Free & Clear (Long Distance Voice Only Plans) – With real nationwide long distance • PCS Free & Clear with Vision – With 2 phones sharing minutes • PCS Vision for Laptops & PDAs 3.2

  18. Holiday PCS Promotions • PCS Holiday Plans begin Friday, October 18th, 2002 - more than two weeks earlier than the original proposed start date of November 3rd. Plans are good through January 31, 2003. • Free & Clear Plans now have more anytime minutes than ever! • Most Free & Clear plans now have unlimited N&W minutes! • Vision Plans now have unlimited data! 3.3

  19. Holiday PCS Promotions • PCS-to-PCS Option now contains unlimited minutes! • “C” Credit Class customers are now eligible for instant rebates (in Sprint stores only) and sharing minutes with a second line! • All of these new plans only require a one-year Advantage Agreement! 3.4

  20. 600 500 400 Unlimited! Unlimited! Unlimited! +$5/Mo. – Unlimited +$5/Mo. – Unlimited +$5/Mo. – Unlimited +$20 per add’l user +$20 per add’l user +$20 per add’l user 1-Year 1-Year 1-Year New Free & Clear Voice Plans – Lower MRC • Vision/Wireless Web Usage – Customers who choose a Vision-capable PCS phone and a service plan that does not include PCS Vision can access PCS Vision for $.02/kilobyte. – 2G Wireless Web may be purchased with the Free & Clear plans for a MRC of $5.00 (first 3 months free). $30 $40 $45 $60 Monthly Charge Anytime Minutes 300 Nights/Weekends Unlimited! PCS-to-PCS Min. +$5/Mo. – Unlimited Second User Not Available Advantage Agmt. 1-Year 3.5

  21. 2500 2000 +$10/Mo. – Unlimited +$10/Mo. – Unlimited Unlimited! Unlimited! Free! Free! 1-Year 1-Year New Free & Clear Voice Plans – Higher MRC • Vision/Wireless Web Usage – Customers who choose a Vision-capable PCS phone and a service plan that does not include PCS Vision can access PCS Vision for $.02/kilobyte. – 2G Wireless Web may be purchased with the Free & Clear plans for a MRC of $5.00 (first 3 months free). $85 $100 Monthly Charge Anytime Minutes Nights/Weekends PCS-to-PCS Min. Second User Advantage Agmt. 3.6

  22. New Free & Clear Vision Plans – Lower MRC • PCS Vision is FREE for 3 Months! • General Vision Plan Reminders: – Customers will not be able to use Free & Clear with Vision Plans for DATA ONLY products. – An additional fee is charged for premium services (e.g. ringers, games, screen savers). $40 $50 $55 $70 Monthly Charge Anytime Minutes 300 400 500 800 Nights/Weekends Unlimited! Unlimited! Unlimited! Unlimited! PCS-to-PCS Min. +$5/Mo. – Unlimited +$5/Mo. – Unlimited +$5/Mo. – Unlimited +$5/Mo. – Unlimited PCS Vision Unlimited! Unlimited! Unlimited! Unlimited! Second User Not Available +$20/Mo. each user +$20/Mo. each user +$20/Mo. each user Advantage Agmt. 1-Year 1-Year 1-Year 1-Year 3.7

  23. New Free & Clear Vision Plans – Higher MRC • PCS Vision is FREE for 3 Months! • General Vision Plan Reminders: – Customers will not be able to use Free & Clear with Vision Plans for DATA ONLY products. – An additional fee is charged for premium services (e.g. ringers, games, screen savers). $85 $100 Monthly Charge Anytime Minutes 2000 2500 Nights/Weekends +$10/Mo. – Unlimited +$10/Mo. – Unlimited PCS-to-PCS Min. Unlimited! Unlimited! PCS Vision Unlimited! Unlimited! Second User Free! Free! Advantage Agmt. 1-Year 1-Year 3.8

  24. Additional Plan Options • On Lower MRC Voice & Vision Plans (Below $85): – Unlimited PCS-to-PCS Minutes: $5/month or Free with a 2-year AA – Additional lines to share: q Available on all plans except for the $30 Voice plan/$40 Vision plan q $20/additional line/month – PCS Voice Command - $5/month (three months free!) – PCS Business Connection - $5/month (three months free!) – 50 Off-Network Roaming Minutes - $10/month 3.9

  25. Additional Plan Options • On Higher MRC Voice & Vision Plans ($85 and above) – Unlimited PCS-to-PCS Minutes - Free! – Additional lines to share - Second user is Free! $20/mo for each add’l user (third, fourth and fifth) – PCS Voice Command - $5/month (three months free!) – PCS Business Connection - $5/month (three months free!) – 50 Off-Network Roaming Minutes - $10/month 3.10

  26. Family Plans • Available on Voice plans $40 and above; Vision plans $50 and above. • Available to A and B credit class customers. “C” credit class customers are now eligible to share their minutes with one additional line. • The additional $20 MRC includes the ability to share primary sub voice minutes, including options such as Voice Command. • Each additional subscriber will receive unlimited data provisioned to their account. 3.11

  27. Family Plans • How additional plan options work with additional lines: – Primary Vision, Secondary Non-Vision: q Primary receives Unlimited Vision q Secondary receives Wireless Web (usage is taken from bucket of minutes) q Voice Minutes are shared – Primary Non-vision, Secondary Non-Vision: q Primary’s $5 MRC for Wireless Web access (usage is taken from bucket of minutes) q Secondary also receives Wireless Web access (usage is taken from bucket of minutes) q Voice Minutes are shared 3.12

  28. Monthly Charge AnytimeMinutes Nights andWeekends PCS-to-PCS Minutes Numberof Users AdvantageAgreement Family Plans • Voice Family Plans $65 $70 $85 $95 $110 400($40/month) 500($45/month) 800($60/month) 2000($85/month) 2500($100/month) Unlimited!($10/month) Unlimited!($10/month) Unlimited! Unlimited! Unlimited! Unlimited!($5/month) Unlimited!($5/month) Unlimited!($5/month) Unlimited! Unlimited! 2($20/month) 2($20/month) 2($20/month) 2 2 1-Year 1-Year 1-Year 1-Year 1-Year GREAT VALUE! 3.13

  29. Monthly Charge $75 $80 $95 $110 AnytimeMinutes 400($50/month) 500($55/month) 2000($85/month) 2500($100/month) Nights andWeekends Unlimited!($10/month) Unlimited!($10/month) Unlimited! Unlimited! PCSVision Unlimited! Unlimited! Unlimited! Unlimited! PCS-to-PCS Minutes Unlimited!($5/month) Unlimited!($5/month) Unlimited! Unlimited! Numberof Users 2($20/month) 2($20/month) 2 2 AdvantageAgreement 1-Year 1-Year 1-Year 1-Year Family Plans • Vision Family Plans GREAT VALUE! 3.14

  30. PCS Vision for Laptops & PDAs • Details: – Additional kilobytes 2¢ each. – Calls made on PCS Connection Cards with voice capabilities will incur a charge of 20¢ per calling minute. Per Month $40 $60 $80 $100 PCS Vision 20 MB 40 MB 70 MB UNLIMITED! 3.15

  31. Roaming PCS Vision has designed our phones to always prefer SPCS 100% digital network, but to seek roaming when our service is not available. • The “R” or “AnalogRoam” will indicate when the customer is roaming on another carrier’s network. • If an “R” and “D” appear on the phone display, the customer is roaming on a CDMA network. • Customer has the ability to program their phone to one of these options: – Automatic (seeks strongest signal). – Sprint PCS (digital only). – Analog/roam (no SPCS signal). 3.16

  32. Roaming There is NO indicator to identify if roaming is automatic or manual, but customers will receive an automated announcement with directions about what to do if they would like to place a manual call. • Automatic: SPCS has secured a roaming agreement with the analog carrier, and the customer will be able to make an outgoing call at the roaming rate of: – 39¢ per minute in local home area + long distance. – 69¢ per minute nationwide + long distance. • Manual: There is no roaming agreement; however, in most cases a customer can make an outgoing call by entering a credit card number or calling collect. 3.17

  33. Roaming • Automatic roaming requires a dual band phone. • Customer experience (clarity, features, rates) is not the same when roaming as on the SPCS network): – Sprint PCS rates do NOT apply when roaming. – Billing for roaming charges can be delayed 30 – 60 days. – Calls will drop when customers leave the SPCS network. – Roaming calls will NOT drop when customers re-enter the SPCS service area. 3.18

  34. How to Activate aSprint PCS Phone • Your customers will need the following before calling to activate there phone: – SPCS phone, box and battery (fully charged). – Driver’s license number (or State ID). – Social Security Number. • Contact Customer Service: 1. Your customer will call toll free 1-888-715-4588 from a land-line phone to activate their new SPCS phone. The Customer Care Advocate will ask for information to create the new account. This takes 30 minutes. At this time, everyone will undergo a credit evaluation. 3.19

  35. How to Activate aSprint PCS Phone • Contact Customer Service: 2. The Customer Care Advocate will then ask which rate plan your customer wants, if your customer wants to enroll in the equipment insurance program, and what the ESN number of the phone is. 3. The Customer Care Advocate will then walk your customer throught the activation process and the phone will be ready to use in an hour. 3.20

  36. How to Activate aSprint PCS Phone • Phone Activation Fee: – Activation fee will be $34.99 plus tax for all new phone activations and will appear on the 1st month’s invoice. – Activation fee will be waived for third-party employees, warranty or insurance exchange, phone upgrade or CSA change. 3.21

  37. My Customer’s First Bill • The following will be illustrated on the first bill: – Pro-rated monthly recurring charge (remaining days on billing cycle based on the activation date). – First monthly recurring charged (billed in advance). – Activation fee. – Applicable taxes. – Long distance charges (if applicable). – Roaming charges (if applicable; can be delayed up to 60 days). – Additional airtime minutes above bundled minutes (if applicable). 3.22

  38. Important Reminders • Charges that the customer is responsible for when they return their phone within the 14 day return policy: – Pro-rated MRC. – $34.99 activation. – If the customer signs an advantage agreement, the customer will not be charged the early termination ($150) if they deactivate service within 14 days after they activate their phone. 3.23

  39. Important Reminders • Charges that the customer is responsible for when they return their phone after 14 days: – Full MRC for that month. – $34.99 activation fee. – $150 early termination fee if the customer signed up for an Advantage Agreement. 3.24

  40. SECTION 4 PCS Phones

  41. 3G Device Line-Up DEVICE PACKAGED WITH BENEFITS STATISTICS DATA SUGGESTED RETAIL LG 1010 • Single Band Phone • Standard Li-Ion Battery • AC Charger • Clamshell Design • External Caller ID • Headset Jack • 4-way Navigation Key • 13 Ringers • Calculator • Vibrating Ringer • 3.35” x 1.75” x .83”(2.8 oz) • Talk Time: 2.5 Hrs • Standby Time: 6 days • 3G Voice • No Data Browser $99.99 Kyocera1135 • Dual Band/Tri-Mode Phone • Standard Li-Ion Battery • AC Charger • Spanish/English • Navigation Key • 5-Line Display • Vibrating Ringer • 25 Ringers • Calculator • Alarm/Stopwatch • 4.72” x 1.89” x .95”(4.34 oz) • Talk Time: 3.5 Hrs • Standby Time: 5 days • 3G Voice • No Data Browser $99.99 SamsungN240 • Single Band Phone • Li-Ion Battery • AC Charger • Snap-on Color Accent • Small, Compact • PIM Scheduler • Voice Dialing • Blue Backlight • 5 MIDI Ringers • T9 Technology • 4.10” x 1.50” x .70”(2.5 oz) • Talk Time: 3.6 Hrs • Standby Time: 7 days • 3G Voice • No Data Browser $99.99 Sanyo6200 • Dual Band Phone • Slim Li-Ion Battery • Travel AC Charger • Spanish/English • Voice Activated Dialing • T9 Text Input • 30 Ringers • Calendar • Green or Orange Display • 5.07” x 1.54” x .39”(2.29 oz) • Talk Time: 2.25 Hrs • Standby Time: 160 Hrs • 3G Voice • 2G Data $199.99 4.1

  42. 3G Device Line-Up DEVICE PACKAGED WITH BENEFITS STATISTICS DATA SUGGESTED RETAIL Sanyo4700 • Dual Band Phone • Slim Li-Ion Battery • AC Charger • Speaker Phone • Voice Activated Dialing • T9 Text Input • 30 New Ringers • Headset Jack • Voice Ringer • 5.31” x 1.73” x .1.1”(5.5 oz) • Talk Time: 4.0 Hrs • Standby Time: 288 Hrs • 3G Voice(Upgradeable?) • 2G Data $129.99 LG4NE1 • Dual Band Phone • Slim Li-Ion Battery • AC Charger • Active Flip • Changeable Side Caps • MIDI Sound Ringers • One-Way Speaker • Two Language Options • Personal Organizer • 4.4” x 1.73” x .74”(3.7 oz) • Talk Time: 2.5 Hrs • Standby Time: 7 days • 3G Voice • 2G Data $149.99 SamsungA460 • Dual Band/Tri-Mode Phone • Slim Li-Ion Battery • AC Desktop Charger • Clamshell Design • External Caller ID • Headset Jack • 4-way Navigation Key • 16 Cord MIDI Ringers • GPS Enabled • Blue Backlight • 3.35” x 2.0” x .8”(3.2 oz) • Talk Time: 3.5 Hrs • Standby Time: 5 days • 3G Voice • 2G Data $129.99 Kyocera2250 • Dual Band Phone • Standard Li-Ion Battery • AC Charger • Blue Backlight • Voice Activated Dialing • Vibrating Alert • Voice Memo • Contact Lists • 15 Ringers • 4.72” x 1.89” x .95”(4.34 oz) • Talk Time: 3.25 Hrs • Standby Time: 5 days • 3G Voice • 2G Data $99.99 4.2

  43. 3G Device Line-Up DEVICE PACKAGED WITH BENEFITS STATISTICS DATA SUGGESTED RETAIL CDM9155 SP • Dual Band/Tri-Mode Phone • Standard Li-Ion Battery • AC Charger • Multiple Languages • Navication Key • Speakerphone • Vibrating Ringer • T9 Text Input • Headset Jack • Adjustable Web Font • 5.1” x 1.8” x .8”(3.8 oz) • Talk Time: 2.3 Hrs • Standby Time: 7 days • 3G Voice • 2G Data $129.99 SamsungA500 • Dual Band/Tri-Mode Phone • Slim Li-Ion Battery • Travel Charger • Full 3G Data Capable • Color Display • Java Support • GPS Positioning • Polyphonic Ringers • PIM Organizer • External Caller ID • 3.46” x 1.97” x .8”(3.6 oz) • Talk Time: 3.6 Hrs • Standby Time: 7 days • 3G Voice • 3G Data $299.99 Sanyo6400 • Dual Band Phone • Slim Li-Ion Battery • Travel Charger • Full 3G Data Capable • Photo Caller ID • Ultra Thin • Icon Driven Menu • Polyphonic Ringers • Animated Display • Reinforced Case • 5.07” x 1.54” x .39”(2.29 oz) • Talk Time: 2.25 Hrs • Standby Time: 160 Hrs • 3G Voice • 3G Data $279.99 SamsungN400 • Dual Band/Tri-Mode Phone • Slim Li-Ion Battery • Travel Charger • Full 3G Data Capable • Color Display • Speakerphone • GPS Enabled • Polyphonic Ringers • Active Flip • Icon Driven Menu • 4.25” x 2.04” x .82”(4.0 oz) • Talk Time: 2.5 Hrs • Standby Time: 7.5 days • 3G Voice • 3G Data $199.99 4.3

  44. 3G Device Line-Up DEVICE PACKAGED WITH BENEFITS STATISTICS DATA SUGGESTED RETAIL Sanyo4900 • Dual Band Phone • Li-Ion Battery • Travel Charger • Full 3G Data Capable • Color Display • Speakerphone • GPS Enabled • Polyphonic Ringers • PIM Software • Icon Driven Menu • 4.88” x 1.89” x .98”(4.6 oz) • Talk Time: 3.5 Hrs • Standby Time: 11.9 days • 3G Voice • 3G Data $149.99 HitachiP300 • Single Band Phone • Li-Ion Battery • Travel Charger • Full 3G Data Capable • Hi-Res Color Display • JPEG Accelerator • POP Mailer • Optical Sensor • Speakerphone • Icon Driven Menu • …..” x …..” x …...”(….. oz) • Talk Time: 3.34 Hrs • Standby Time: 9.2 days • 3G Voice • 3G Data $299.99 LG5350 • Dual Band/Tri-Mode Phone • Standard Li-Ion Battery • AC Charger • 40 Cord Ringer • Dual Display Caller ID • Color Display • JAVA Support • GPS Positioning • Icon Driven Menus • 3.38” x 1.85” x .94”(5.74 oz) • Talk Time: 2.5 Hrs • Standby Time: 6 days • 3G Voice • 3G Data $199.99 Toshiba2032 • Dual Band/Tri Mode • Microsoft Pocket PC 2000 • Color Display • SD Expansion Slot • 32MB Operating Memory • 32MB Flash Storage • 206MHz Processor • 5.02” x 3.05” x .77”(7.0 oz) • Talk Time: 3.0 Hrs • Standby Time: 4.2 days • 3G Voice • 3G Data $699.99 4.4

  45. 3G Device Line-Up DEVICE PACKAGED WITH BENEFITS STATISTICS DATA SUGGESTED RETAIL Treo300 • Dual Band Handset • Palm OS 3.5.2 • Color Display • QWERTY Keyboard • Inferred Port • Color Screen • Polyphonic Ringer • 4.20” x 2.80” x .82”(….. oz) • Talk Time: 3.0 Hrs • Standby Time: 5 days • 3G Voice • 3G Data $499.99 SierraAircard550 • Aircard 550 • Data & Voice Capable(Voice via Earbud and Virtual Keypad) • 32 MB Memory • 3G Voice • 3G Data $349.99 NovatelConnectionCardC201 • Wireless Connection Card C201 • 3G1x Data Capable • 32 MB Memory • 3G Data $249.99 4.5

  46. SECTION 5 Responsibilities

  47. In-Store Procedures • Step 1: Call Update Line! – Every Tuesday,Thursday and Saturday, call 1-888-770-2516 even if you did not work these days! • Step 2: Greet Store Manager & Staff! – Introduce yourself. – Make sure the manager is aware you are there, and what you are there to do. • Step 3: Check Inventory! – Ask Manager for Inventory Count; know what is available to sell. Advise Manager of popular models that you are selling so he can order more. 5.1

  48. In-Store Procedures • Step 4: Positioning/Start Up – Set up in best location: Most Visible, High Traffic Area. Ensure Product is well displayed and enough literature and promotional material is available. • Step 5: Sell, Sell, Sell!!! – Use Selling, Communications Skills, and Mantra (G.U.E.S.T.). Set weekly Goals and Objectives. BE CREATIVE!!! • Step 6: Administration – Call Report: Fill out properly and e-mail or fax weekly on your last day in store. Make sure to read the weekly newsletter. 5.2

  49. In-Store Procedures • Step 7: Communication – If you cannot honor your schedule, you are required to contact your agency, team lead/ supervisor and the store manager. You must indicate if you are sick or are going to be late. • Step 8: Wrap-Up – Clean up your display area. – Return all hardware and accessories (store demo phone) to manager. – Re-supply display with literature. If literature is outdated, please remove with managers permission. Share your daily sales results with manager. 5.3

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