DPSA • E-Government Update • Portfolio Committee • 30 August 2006
Outline of Presentation • Overview of Context of e-Government • E-Government Conceptual View and Framework • Remaining Strategic Challenges • Way Forward – Portfolio of E-Government Projects • E-Government Programme Governance and Implementation Framework • Consultative process
Context of E-Government • South Africa is a developmental state with people-centred state machinery, co-operative governance and popular participation • E-Government is positioned to help eliminate fragmented service delivery, improve citizen convenience, cost effectiveness of government and increased productivity of the civil servants • Development of a governance model, policy, strategy, architecture and implementation plan to cover the Single Public Service
Review of E-Government Policy Framework ICT Value Cost Effectiveness Increased Productivity Improved Service Delivery Interoperability Digital Inclusion Economy Of Scale Eliminate Duplication Security Architecture
DIAGRAMATIC REPRESENTATION OF THE THREE BODIES MPSA GITOC (Forum) IT co-ordination and consolidation vehicle in Government, assist in informing the Government on a continuous basis, when and how to intervene in the interest of enhanced service delivery to citizens SITA (Agency) ICT OR IM/IT Resource coordination within Public Service • DPSA • ICT or IM/IT coordination and • Consolidation within • The Public Service • E-government Programme • (initiatives) • ICT Projects • Policies, Strategy, Regulation
EXECUTIVE AUTHORITY AND INTEGRATION MECHANISMS MINISTRY A, B,C PROVINCE A,B,CB LOCAL GOV A,B,C CITIZEN DATABASES CITIZEN DATABASES CITIZEN DATABASES BUSINESSPROCESSINGSYSTEMS BUSINESSPROCESSINGSYSTEMS BUSINESSPROCESSINGSYSTEMS CITIZENACCESSPOINTS CITIZENACCESSPOINTS CITIZENACCESSPOINTS CITIZENS, BUSINESSES, FOREIGNERS CURRENT GOVERNMENT SILO STRUCTURE ACROSS THREE SPHERES Current View of Government • Current predominant silo structure
EXECUTIVE AUTHORITY OF GOVERNMENT GOVERNMENTDATA REPOSITORY BUSINESSPROCESSINTEGRATION MINISTRY A, B, C BUSINESS PROCESSES PROVINCE A, B, C BUSINESS PROCESSES LOCAL GOV BUSINESS PROCESSES PUBLIC ENTITY A, B, C BATHO PELE GOVERNMENT SERVICE CENTRES AND CHANNELS X REMOTE MOBILE URBAN SUBURBAN CITIZENS, BUSINESSES, FOREIGNERS E-GOVERNMENT INTEGRATED STRUCTURE E-Government Conceptual View • Emerging integrated structure
BATHO PELE PRINCI PLES DEPLOYMENT, OPERATION, EVOLUTION E-GOVERNMENT IMPLEMENTATION PLAN GOVERNANCE, INVESTMENT, PARTICIPATION CONSULTATION, DELIVERY ARCHITECTURE DATA, PROCESS, ACCESS INFRASTRUCTURE STRATEGY LONG, MEDIUM AND SHORT TERM POLICY ECONOMIC, SOCIAL, POLITICAL, VALUE E-GOVERNMENT GOVERNANCE FRAMEWORK CONSTITUTIONAL IMPERATIVES DEVELOPMENTAL STATE IDEALS CONCEPTUAL E-GOVERNMENT PROGRAMME ARCHITECTURE E-Government Conceptual Framework • How can we envisage the E-Government Programme
HR / Culture ICT INFRA. PROCESSES National Provincial Local Public Entity INTEGRATED AND IMPROVED SERVICE DELIVERY ICT Support Vehicle for the Single Public Service ICT is an Enabler
E-GOVERNMENT PROGRAMME CHALLENGES • These are challenges as identified within the e-government strategy • Implement a coherent implementation framework and institutionalize it and capacitate it to be able to influence vertical and horizontal integration of service delivery initiatives – done • Create a suitable organisational structure and governance model – done • Provide a well managed integrated service delivery mechanism with predictable performance and availability – in progress • Establish a funding mechanism to enable a rapid investment in ICT in cooperation with the private sector – in progress • Foster an ICT management competence in government to remain internationally competitive – in progress • Create a compliance regime for public service regulations – in progress
WAY FORWARD • An Institutionalisede-Government Programme • E-Government Consultative Process in 2005/6 to Forge a Common ApproachEndorsement of E-Government Programme Framework obtained from GITOC, SITA, PNC on ISAD on 28 February 2006 • Departments and Provinces and larger local authorities have own web sites and their coexistence is being promoted. • Batho Pele Gateway released in seven languages on 1 May 2006 • The Phase I Enhancement project is in progress to capture provincial and local content • The Phase IIfoundation based on consensus has been established • Inclusion of e-Government initiatives in APRM is suggested • Leveraging the IBSA partnership is important • Alignment with national initiatives such as the ICT Charter • Support of local content and Open Source is confirmed • Alignment with broader Information Society and Development Objectives has been achieved • Firm integration, coordination and alignment with Single Public Service activities • Use of a number of catalytic transversal applications to engender stakeholder buy in to e-Government is being planned.
Portfolio of Projects • PIAC advised focus on a single catalytic project • GITOC task team determined a portfolio of projects and discussion with SITA and DPSA lead to a portfolio of projects • The two primary catalytic projects are: - Track and Trace Application- This will allow citizens to use cellular SMS technology to inquire about delivery of specific services from Home Affairs and other citizen facing departments - E-Health Application – This will provide improved public access to health care. Using ICTs health workers in rural areas will be enabled to book confirmed appointments for patients at clinics or hospitals. ICT based remote diagnostic systems will enable doctors to diagnose patients over great distances and prescribe remedies without patient contact.
Portfolio of Projects - Other • eImbizo Customer Relationship Portal – This will allow citizens to relay their experience about service delivery to government for speedier and more effective resolution via a user friendly portal similar to the Indian model. The cause of democracy will be promoted by allowing citizens to air their views on issues. • Single View of the Public Servant – This will enable government to better manage its workforce across the three spheres of government by ensuring that unique identification exists for each employee and all information, including assets can be accessed via the unique identifier.
Portfolio of Projects - Other • Single View of Citizen – This will design a system to store and access information about a user and provide service delivery agents with different levels of access authority depending on the service needs. A unique identifier for citizens will be developed to permit this, and will again leverage the work already done at SARS, SASSA, Home Affairs and SITA. • Automated Interactive Voice Response (IVR) – This will be developed to permit citizens to access government information from the Batho Pele Gateway using this additional popular access channel again significantly broadening the benefits of E-Government for the majority of citizens. • SMS Enabled Batho Pele Gateway – This will offer access to service related information via the cellular SMS service for at least the most popular service categories in a format suited to this access channel.
E - Government Projects Portfolio Facilitation • Implement the e-Government Governance Model • Extend ICT Governance to all national and provincial departments • Plan and fund projects jointly with SITA and GITOC • SITA will implement • Aim for substantial progress in 2007/8 financial year
PNC on ISAD Relationship Government ISAD Committee (chaired by the DG in the Presidency) e-Government ProgrammeExecutive Steering Committee PNC on ISAD (as Secretariat) Government IT Officers’ Council (GITOC) (appointed at each Government Dept. ) e-Government Programme Management Office
CABINET G&A MINISTERIAL CLUSTER COMMITTEE MPSA G&A DG CLUSTER COMMITTEE E-GOVERNMENT PROGRAMME EXECUTIVE STEERING COMMITTEE PNC on ISAD PEER REVIEW GITOC, IBSA, CPSI E-GOVERNMENT PROGRAMME MANAGEMENT OFFICE E-GOVERNEMENT DATA CONSOLIDATION EXCO E-GOVERNMENTAPPLICATIONS CONSOLIDATION EXCO E-GOVERNMENT ACCESS CHANNEL EXCO E-GOVERNEMNT INFRASTRUCTURE EXCO DATA PROJECTS CLUSTER APPLICATION PROJECTS CLUSTER ACCESS CHANNEL PROJECTS CLUSTER INFRA-STRUCTURE PROJECTS CLUSTER E-GOVERNMENT GOVERNANCE FRAMEWORK E-Government Governance Framework
Proj Exco Proj Exco Proj Exco Proj Exco Government Wide Enterprise Architecture Project Specific Architectures Strategic Project Transversal Project Special Request Proj Proj Proj Proj Transversal Maintenance and Enhancements Dept. Specific Maintenance and Enhancements GCCN Support Hosting and Contact Centres Telecoms and Converged Applications Support LAN and End-User Device Support Transversal – Training, Functional Support Dept Specific – Training, Functional Support Abbreviated SITA Tau Business Model SITA Tau Business Model
ICT Operations Government Wide ICT Governance Government Wide Architecture GITOC IntegratedService Delivery Application Consolidation ICT Infrastructure Data Consolidation GITOC Committees related to E-Government GITOC Strategic Guidance
Peer Review Mechanism • CPSI will continue to contribute innovative concepts on an ongoing basis • IBSA alliance will be leveraged • Industry partnerships in e-Government • Close collaboration with Single Public Service initiative
Phase 1 Multilingual information portal and call centre Phase 2 Catalytic projects with some secure transaction based services Phase 3 Clustering of related services, process optimisation Personalisation and proactive services Phase 4 Phase 5 Maintenance and opportunistic reengineering Phased Implementation Approach
G2G G2C G2B IEE IFMS, HANIS Website, AMIS GW Portal, CDW Website coexistence, MPCC, eHealth eProcure, SARS Website eIGIS, eMail, ACMIS, CABENET CONSOLIDATE Phase 1 IFMS eHealth eEducation HANIS SARS, NATIS eProcure eServices eFiling eRecords, MSPs NATIS, eMail Phase 2 IFMS Phase 3 IFMS Phase 4 Phase 5 IFMS GW Portal IFMS Illustrative Application Project Portfolio
Anticipated Schedule Phase 2001 2006 2007 2008 2009 2010 2012 1 2 3 4 5
Consultative Process • Create conducive conditions for Phase II and beyond • Conducted in parallel with work on Phase I • DPSA (OGCIO) – 17,18 February 2005 • DPSA – 19,20 May 2005 • Core Stakeholders – 25, 26 August 2005 • Rest of Government –17, 18 November 2005 • Endorsement by GITOC, SITA, PNC on ISAD – 28 February 2006 • G&A Cluster – 9 March 2006 • Portfolio Committee – 30 August 2006 • Advisory Cabinet Memorandum
Achieved Outcomes • Fully informed, consulted and endorsed e-Government Programme • Consensus on e-Government from GITOC et al on- Policy- Strategy- High Level Architecture- High Level Implementation Approach- Conceptual Framework- Governance Framework • Completed Phase I of CabEnet Project in January 2006 • Completed eIGIS Project in February 2006 • Completed Batho Pele Phase I Enhancement Project in May 2006 • Endorsement from Government
THANK YOU SIYABONGA KELEBOGILE KE A LEBOHA DANKIE SIYABULELA