Broward County Workforce Development Milestone Report 2011-2012: Achievements & Goals

1. 2011-2012 Milestone Report Reach for the Stars

2. Introduction • Current Conditions • There have been many changes at the state level • New rules and restrictions • Smaller BWDB - more engaged individuals • Possible dismantling of local one-stop system • Broward County online ads increased by nearly 24% to 23,430 over September 2011

3. WF1 - Goals • The BWDB has adopted the goals below • Increase the sustainability of the workforce system • Maintain our roles as workforce development leaders • Employer and job seekers choose the one-stop for services • Adjust services to maximize employment and training opportunities for targeted populations • The milestones support one or more of our goals

4. GOAL: SUSTAINABILITY

5. New Funds • Local and State grants awarded: • Facilitated 5 State Incumbent Worker Training grants totaling $114,511 assisting 72 employees • Coordinated 2 Quick Response Training Grants totaling $544,791 for 488 employees • New Unrestricted Revenue: • $280,610 since the Ticket to Work Program inception • $1,350 - Ready to Work Program

6. New Funds • WF1 Received: • $42,751 two year grant to serve customers with disabilities • $1.66 million from CSC and the City of Ft. Lauderdale for the summer youth program • $2,915,638 added to our $24,307,828 PY 11-12 formula allocation totaling $27,223,466 • $600,000 - 3 year grant to provide entrepreneurial training through the Business Advocacy and Self-Employment Consortium Grant

7. GOAL: MAINTAIN OUR ROLES AS WORKFORCE DEVELOPMENT LEADERS

8. Leadership • Investments in the Future: • Serve on FWDA Board of Directors • Work on state policy issues • Serve on board of national organizations • USA Works! • United States Conference of Mayors • National Workforce Association • “Go to” for month unemployment figures and commentary

9. Community Involvement • WF1 staff participates in approximately 40 Broward County and Statewide committees • Greater Fort Lauderdale Alliance Governor’s Council, Board of Directors, and action teams. • School Board task force teams • Chair Taskforce on Reauthorization for National Workforce Association • Disabilities Broward Business Leadership Network and Connections events • Coordinating Council of Broward and Quality of Life Committee • Urban League’s Center for Working Families • Permitting Action Team Committee

10. Community Involvement 7/50 Regional Economic Development Plan Broward County’s Gang Task Force Broward Community Foundation Long Term Recovery Coalition/BCRC Steering Committee Veteran’s Symposium United Way Vets Committee • Florida 8 Regional Economic Development / Workforce Planning • Green Workforce Think Tank • Port Everglades Advocacy Team • Comprehensive Economic Development Strategy Committee • Six Pillars: Talent Supply and Education Team

11. Community Involvement • Broward College Industry Advisory Committees • Broward County Coordinating Board for Transportation Disadvantaged • Center for Working Families Fundraising Committee • CSC’s Special Needs Advisory Coalition - Transition to Independence Committee • Co-Chair of CSC’s Youth Strategic Plan Employment Committee • Broward School’s Career Placement Advisory Council • Chair of the State Workforce IT Group • State Finance Officer’s Group

12. Community Involvement • Early Learning Coalition, ByLaws, Nominating and Personnel Committee • Broward Workshop’s Education & Youth Advocacy Committee • Justice Community • Speaker and Moderator • Senior Executive Orientation • South Florida Manufacturing Association • Leadership Broward • Leadership Ft. Lauderdale • Ex offender taskforce • Education Panel, Broward Community Foundation

13. Community Involvement • Participated in 66 community events reaching 10,000 job seekers • Veteran Job Fair sponsored by Congresspersons Ted Deutch and Debbie Wasserman Schultz • Congresswoman Debbie Wasserman Schultz Small Business Workshop • State Representative Gwendolen “Gwyn” Clarke-Reed Empowerment Symposium • National Women’s Career Expo • City of Plantation Economic Development Summit • City of Ft Lauderdale Stars, Stripes & Sun Veterans Fair

14. Community Involvement • Southern Florida Minority Supplier Development Council 27th Annual Business Expo • Transition to Life Summit – youth with disabilities • Broward Children’s Summit • Minority Development & Empowerment, Inc., and the African American Library Job Fair • 2012 Disability Expo • Human Resources Assoc. Broward County Veteran Event • Disability, Employment and Leadership Celebration • South Florida Regional Transportation Association Job Fair

15. Community Involvement • Assisted Community-based Organizations with grant applications • Susan B. Anthony Recovery Center – Comprehensive Residential Family Treatment Projects • State of Florida – Disability Employment Initiative • Children’s Home Society – Kinship care • Florida Logistics and Distribution Consortium – Career pathways in Global Logistics, Logistics and Supply Chain Management, and Transportation and Logistics • Urban League of Broward County – OJT for young offenders

16. Community Involvement • American Society of Transportation and Logistics –connecting workers with opportunities available in the shipping, logistics and maritime industries

17. Technology Improvements • Internal Technology Improvements • Designed a self-service Electronic Sign-in System for customers to reduce wait and improve customer flow • Implemented an on-line Soft Skills training for customers after hearing the voice of the employer • Created an additional computer lab at the North One-stop to meet the customers needs • Upgraded the servers at each one-stop center to improve the speed and performance • Over 21,000 people viewed online orientations last program year

18. Technology Improvements • External Technology Improvements • Made wireless access available in each of the one-stop centers for employer recruitments • Per board policy donated 222 computers to youth in our programs to address the digital divide

19. Monitoring • State program monitoring .08% error rate • State fiscal monitoring • Resulted in no findings after resolving the “Letter of Credit” as a non interest transaction • THLW program monitoring findings decreased 31% from the previous year • THLW fiscal monitoring findings decreased 53% from the previous year

20. GOAL: EMPLOYERS AND JOB SEEKERS CHOOSE THE ONE-STOPS FOR SERVICES

21. Program Highlights • State’s PY 11-12 year end report • WF1 exceeded performance • 99.4% WIA Entered Employment Rate for Adults and Dislocated Workers • 93.4% Out-of-School Youth Outcome Rate • 54.9% WTP All Family Participation Rate (State Goal = 50%) • WF1 Quality Assurance Surveys • 99% customer satisfaction with those who participated in our workshops • 91% satisfaction with the WF1 website • 9.6 rating out of 10 for customer exit satisfaction

22. ProgramHighlights #2 out of 130 workforce Employment Networks in the nation 1 of 5 workforce Employment Networks in the nation that had over 200 Tickets assigned #2 in the “Big 7” for All Family and 2-Parent Participation Rate Completed the required 8,198 REA assessments and volunteered to help the State meet their REA Grant goal by conducting an additional 2,149 assessments #1 in the state for Entered Employment # 3 in the “Big 7” for PY 11-12 behind 2 regions with military bases Ticket to Work WTP REA SNAP Veterans

23. 2011/12 Awards/Achievements • Mason Jackson selected by the Florida Economic Development Council as the 2012 Toni Jennings Workforce Development Professional of the Year. • Greater Fort Lauderdale Alliance Governor’s Council Award • Susan Leventhal received the FWDA Workforce Development Champion in 2011 • Mentored 5 workforce boards in the Ticket To Work/Disability Navigator Program • 13 internal promotions, retaining high performing staff

24. 2011/12 Awards/Achievements • Presented at the Department of Labor conference regarding SYEP best practices • Presented at Florida Workforce Summit regarding WF1’s SNAP and Youth Programs

25. Marketing Initiatives • Mason interviewed by National Business Report on On-the-Job Training initiative • Carol Hylton and Vets Representative interviewed by Ron St. John of Magic 102.7 • Developed new youth friendly web page • New youth recruiting initiatives

26. Marketing Initiatives • WF1 was mentioned in over 25 print and online articles including a front page story on OJT. • Two national news outlets have filmed interviews with the CEO, Employers, and OJT participants. • One national news story regarding WF1 programs to assist job seekers find a new career. • Assisted print and TV reporters with numerous stories regarding unemployment, job search, career assistance, and veterans

27. GOAL: MAXIMIZING EMPLOYMENT AND TRAINING OPPORTUNITIES

28. Services Provided PY 11-12 • 141,754 distinct customers serviced • 4.8 % decrease from the previous year • 262,197 customer visits • Provided 2,103,769 services to job seekers • Provided 394,979 referrals to job orders - a 15.1% increase over last year • Provided 54,782 services to over 5,396 employers • Provided OJTs to 182 employers and 357 job seekers • Provided Work Experience opportunities to 128 long term unemployed workers

29. Services Provided PY 11-12 • Served 259 Ticket to Work participants - 17% increase over last year • 1,658 participants awarded ITAs • 15,000 participants attended our workshops • Provided Rapid Response services to 22 employers and 2,695 individuals • 153 placements as a result of mass recruitments for Burlington, Marshalls, Hilton, Winn Dixie, and Saveology • EUC able to immediately ramp up 6 days after receiving notice that the program was imposing new mandatory requirements on applicants.

30. Services Provided PY 11-12 • Implemented Summer Youth Employment • 1,024 youth were placed with 65 Employers at 335 worksites • 90% of participants completed the program • 98% of employers rated SYEP as ‘Very Satisfied/Satisfied’ • 95% of youth rated the 3-day Orientation conducted ‘Very Satisfied/Satisfied’

31. Thank You!