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Background

Single Window Development and Implementation Experience of Sweden Mats Wicktor, Director Swedish Customs Future Centre. Background. Single Window in Swedish Customs was established as a consequence of the computerization starting in 1988.

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Background

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  1. Single Window Development and ImplementationExperience of SwedenMats Wicktor, Director Swedish Customs Future Centre

  2. Background • Single Window in Swedish Customs was established as a consequence of the computerization starting in 1988. • Electronic communication early showed great potential if seamless process were to be achieved. • Customer requirements initiated the process and development of a true Single Window environment. • Added value through governmental integration of eServices.

  3. Design and development process • Enabling Single Window, assessments were made according to: • Volumes • Benefits • Users • Costs • Dialogue with customers and other public services.

  4. Structure and services • Swedish Customs is responsible for monitoring all international and national legislation related to border-crossing. • Therefore Customs is the logical interface between the Business community and other public services. • Information is gathered by Swedish Customs on behalf of more than 30 different authorities (import VAT, trade statistics, monitoring of licenses, pets, weapons etc.

  5. Technology • Swedish Customs Single Window solutions are available using different technologies: • EDIFACT • Internet • Mobile solutions • Single Window solutions are available to customers regardless of technology, investments or other prerequisites.

  6. Participants • Swedish importers, exporters and brokers. • National Board of Taxation. • Statistics Sweden. • National Board of Agriculture. • National Board of Trade. • European Union.

  7. Clients • Swedish Customs Single Window is used by importers, exporters, brokers and other stakeholders in the process of international trade. • Annually 94 % of all Customs declarations are submitted using a Single Window solution. • Automated processes forward necessary data to other concerned authorities.

  8. Business model • The Virtual Customs Office, including Single Window solutions, is financed within existing budgetary means of Swedish Customs. • eServices of Swedish Customs is free of charge and no user fees are applied.

  9. Results • Major benefit: automatic clearance of Customs declarations • For trade: release times 90 seconds • For trade: no requirements for supporting documents • For trade: one interface regarding all information related to international trade. • For Customs: reallocation of resources • For Customs: improved collection • For all: creation of a level playing field.

  10. Lessons learned • Focus on the customers • Display benefits clearly • Invite to discussions: • Customers • Partners

  11. What are your future plans for the Single Window? • Continue efforts of full integration. • Explore new possibilities of data collection. • Careful monitoring of efforts within EU. • Continuous dialogue with other public services to facilitate submission of data. • Establish Single Window independent of technology. • Establish Single Window for enforcement. • Continue developments regarding track & trace.

  12. Actual Example

  13. UNECE UN/CEFACT For more information, please visit: www.customs.se

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