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Performance Measurement Basics

Virginia Office on Volunteerism and Community Services. Performance Measurement Basics. Session Objective:. To increase your knowledge of CNCS Performance Measures to result in high quality performance measurement and reporting on your CNCS grant. Commissions’ Role in Performance Measurement.

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Performance Measurement Basics

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  1. Virginia Office on Volunteerism and Community Services Performance Measurement Basics

  2. Session Objective: To increase your knowledge of CNCS Performance Measures to result in high quality performance measurement and reporting on your CNCS grant.

  3. Commissions’ Role in Performance Measurement • Ensure high-quality performance measures in all applications submitted to CNCS • Train applicants and subgrantees on best practices in performance measurement design and implementation • Implement monitoring protocols to ensure validity, completeness, consistency, accuracy, and verifiability of subgrantee Performance Measurement data

  4. How CNCS Uses Performance Measures • To tell the story of the collective impact of national service programs! • To reflect CNCS Strategic Plan and programming priorities • To allow for consistent terms, definitions, and approaches to measurement

  5. Types of CNCS Performance Measures • Priority Measures – used across multiple CNCS Programs • Complementary Measures – customized for particular programs (AmeriCorps!) • Applicant Determined Measures

  6. Performance Measurement HELPS… • Track program progress by collecting reliable information about the intervention’s implementation and progress toward outcomes • Communicate achievements and accountability to funders and stakeholders in a meaningful and compelling way • Provide information for program improvement (i.e., to troubleshoot, strengthen the intervention, allocate resources)

  7. Outputs and Outcomes Outputs • Amount of service provided (e.g. people served, products created, or programs developed) through your planned intervention Outcomes • Reflect the changes or benefits that occur as the result of the intervention • Can reflect changes in individuals, organizations, communities, or the environment • Address changes in attitudes/beliefs, knowledge/skills, behavior, or conditions

  8. Performance Measure Selection Strategies • Select PMs that fit your program design and theory of change, not vice versa • Less = more! • Focus on a small number of high-quality measures • Measure outputs and outcomes for program beneficiaries – who/what benefits from what you are trying to achieve?

  9. Selection Strategies (cont.) • For longer-term outcomes, select targets that are achievable in a single grant year • Use numerical targets, NOT percentages • Use pre-assessments to get baseline data (Pre and Post Tests)

  10. Even More Selection Strategies… • Select data collection instruments that are valid (measure what they are supposed to measure) and reliable (yield consistent results) • Allow sufficient resources for data collection efforts – money, time, personnel • Set targets that take into account response rate/attrition

  11. And FINALLY… • Make sure you meet CNCS pairing guidelines for Performance Measures!

  12. Performance Measurement Basics • Step 1: Choose the Right Measure(s) • Step 2: Study the Instructions for Each Measure • Step 3: Define all Terms Clearly • Step 4: Calculate MSY and Member Allocations • Step 5: Set Output and Outcome Targets • Step 6: Select Appropriate Instruments • Step 7: Put it All Together • Step 8: Check and Recheck! (Appendix B)

  13. Resources • 2016 Performance Measure Instructions (includes Checklist in Appendix B): • Performance Measurement Core Curriculum: http://www.nationalservice.gov/resources/performance-measurement/training-resources -Performance Measurement Basics -Theory of Change -Evidence -Quality Performance Measures -Data Collection and Instruments

  14. Questions? Gay Plungas Office of Volunteerism and Community Service Virginia Department of Social Services PHONE: 804-726-7653 EMAIL: gay.plungas@dss.virginia.gov

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