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Enhancing Efficiency with Targeted Job Aids for T-24 Transition

This initiative focuses on the development and implementation of job aids to provide quick access to critical information and performance support during the T-24 transition. The job aids will target roles with the highest impact on change, including 18 specific positions and 95% of individuals in high-impact jobs across the organization. Selected branches will pilot these aids during full simulations, testing CSR and Lending Job Aids in both electronic and placemat formats. The goal is to streamline workflows and enhance performance amidst significant changes.

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Enhancing Efficiency with Targeted Job Aids for T-24 Transition

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  1. T-24 Job Aids Approach and Target Audience

  2. Approach • Job aids allow quick access to critical information and performance support information in the KRC in a just in time manner • Target those roles who have highest impact changes in moving to T-24 • Pilot job aids in selected branches during full simulation. • Pilots will test CSR and Lending Job Aids • Will also test an electronic and placemat versions

  3. These Three Job Aids Will Target • 18 Roles and 10 of 13 High Impact Roles • 95% of the people in High Impact Jobs • 1300 people across the organization

  4. Lending Job Aid • RMU • APBR • PBR • Relationship Mgrs • Account Executives • Credit Analysts • B.B. Support Staff • Managers COSU Job Aid • COSU • COSU Mgrs • GL Audit Targeted Roles CSR Job Aid • CSR • Senior CSR • Senior CSR Support • ISO • Proof Tellers • RoyCash • Managers Over 700 People Over 400 People Over 180 People Groupings & Priorities Validated by the Recast Business Analyst Team

  5. Untargeted High & Medium Roles The Recast Business Analysts set priorities for which groups neededJob Aids based upon those who wouldbe experiencing the most changes.

  6. Snapshot Work Plan

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