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1 st National Conference on Quality Assurance in Higher Education

1 st National Conference on Quality Assurance in Higher Education. Title of Paper – The need for and challenges in developing a research agenda for maintaining a robust QMS in the context of a changing global environment. Jaidath Maharaj, Manager, Quality Assurance

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1 st National Conference on Quality Assurance in Higher Education

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  1. 1st National Conference on Quality Assurance in Higher Education

  2. Title of Paper – The need for and challenges in developing a research agenda for maintaining a robust QMS in the context of a changing global environment. Jaidath Maharaj, Manager, Quality Assurance Arthur Lok Jack Graduate School of Business Max Richards Drive, Uriah Butler Highway, North West Mt. Hope

  3. Importance of a research agenda -: • All areas of a discipline cannot be researched • All areas do not need to be researched • Allows for focus on sub-sets of an area • Builds the foundation for further research • Changes over time as new information becomes available (not cast in stone) • Becomes relevant when it addresses a need – personal, organisations, national and global • Contextual – identifies and closes gaps through the creation of knowledge

  4. Quality Management System (QMS) “ Philosophy or an approach to management” made up of a “set of mutually re-enforceable principles, each of which is supported by a set of practices and techniques” (Dean and Bowen 1994) A QMS can be expressed as the organizational structure, procedures, processes and resources needed to implement quality management which has four main components: 1. Quality planning 2. Quality control 3. Quality assurance 4. Quality improvement

  5. Quality management is focused not only on product and service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products and services to achieve more consistent quality. Quality is as much a standard as a process through which consistency of planned output is achieved.

  6. The definition by Dean and Bowen, 1994 refers to mutually re-enforceable principles which are defined differently by various quality organisations. International Standards Organisation: 8 Principles in ISO 9001:2008 1. Costumer Focus 2. Leadership 3. The involvement of personnel 4. Process approach 5. System approach to management 6. Continuous improvement 7. Approach facts 8. Cooperation with partners

  7. Malcolm Baldrige Education Criteria for Performance Excellence Framework

  8. How Do we Develop a Research Agenda? Identifying the areas of research relevant to the institution 1. Quality planning, 2. Quality control, 3. Quality assurance 4. Quality improvement

  9. Identifying sources of information for developing the research agenda • 1. Literature review • 2. Publications • a. Journal articles • b. Magazine articles • c. Research papers • d. Research projects • e. Case studies • f. Newspaper articles • g. Books • h. Course outlines and course specifications • i. Conference papers and presentations

  10. Discussions Conferences Seminars Workshops Reflection

  11. Resources to Support the development of a research agenda • Staff • Physical and Technological Resources • Pcs • Scanners • Fax Machines • Communication Technology • Software • Statistical Analysis Software • Knowledge Management Systems • Training

  12. Efforts by Lok Jack GSB in Building a Research Agenda for Maintaining a Robust QMS Rationale -: Changing economic climate Movement from Teacher Centered to Student and Participant Centered Plan Development of Guiding Documents Diagnostics - review of SOP, Quality Manuals, Self- Study, Strategic Plan, JD of all staff, UWI Quality Manual Deep interviews – look for gaps and linkages between the organisation Action Items – new documents Develop and Implement a Knowledge Management System

  13. Challenges Culture Standardization Qualified Staff Misunderstanding of concept of quality

  14. How do we overcome the Challenges? Sensitization Presentations at Staff Meetings Training for Staff in different departments Creation of a robust and efficient data management system Foster organisational collaboration

  15. Link Between Research and Organisational Development

  16. • National Requirements • International Standards • Moral Components • Customer requirements • Expert feedback • Market Feedback • Teachers Feedback • Students Feedback • Objectives of programme • Common skills • Ratio of practical elements (industry) vs. theory (academia)

  17. • Evaluations – Faculty Formative and Summative Surveys • Market Feedback – Market intelligence • National Requirements – output of research centers – GEM, WEF, Global Competitiveness Report, Cluster Research Project, • Morals – entry assessment – Ethics – one of the competency tested • Students Feedback – Students Survey and Satisfaction Index • Compatibility with international standards – ACTT Accreditation Site –Visit – November 30th – December 1st 2011 • Customer Requirements – Impact Studies (Tracer Studies and Employers Surveys) • Experts Feedback – consultations with industry experts in development of programmes and approvals from the University of the West Indies

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