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Revmax: A Revenue Manager’s Best Friend

Revmax: A Revenue Manager’s Best Friend. Who Are We?. The Rugrats!. Gina Massa The Mave Hotel (New York City) Joshua Franklyn Hotel Mela (New York City) Kira Markel Iron Horse (Milwaukee) Moonrise (St Louis) Kat Gonzalez The Betsy (South Beach) Gainesville Conference Inn (Gainesville)

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Revmax: A Revenue Manager’s Best Friend

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  1. Revmax:A Revenue Manager’s Best Friend

  2. Who Are We?

  3. The Rugrats! Gina Massa The Mave Hotel (New York City) Joshua Franklyn Hotel Mela (New York City) Kira Markel Iron Horse (Milwaukee) Moonrise (St Louis) Kat Gonzalez The Betsy (South Beach) Gainesville Conference Inn (Gainesville) Blue Ocean (Roatan) Veronica Murillo Strand Ocean Drive (South Beach) Hotel St Augustine (South Beach) The Wave Hotel (South Beach) Nelson Garcia Surfside Beach Club (Bermuda) Plaza Hotel & Casino (Curacao)

  4. To standardize our RevMax spreadsheetto ensure quality and efficient reporting thru the use of SOP’s. What is the Purpose?

  5. Definition: A Standard Operating Procedure consists of a set of instructions having the force of a directive, and covering those features of operations that lend themselves to a definite or standardized procedure without loss of effectiveness. Standard Operating Policies and Procedures can act as an effective catalysts to drive performance-improvement and improve organizational results. Every good quality system is based on its Standard Operating Procedures. • What • SOP?

  6. What’s wrong withbeing Unique? Why So Boring?

  7. SOP’s should be internal, but depending on the contents some sections may include details that should be shared with clients(Hotel Owners) A good SOP, outlines common information and/or documents in order to clarify a procedure. This way detailed instructions on how to carry out a task correctly every time so that any employee unfamiliar with the procedure will handle it the same way seasoned employees do. The consistency will provide better service to your clients, and the available directions make it easier for employees as well. Having complete instructions helps trainers to ensure that nothing is missed and also provides a reference resource for trainees. Because you have to PLAN or DIE! Knowledge leads to understanding. Understanding leads to effectiveness. Effectiveness leads to Efficiency!

  8. SOP Summary SM-SOP-12 Revenue Strategy Meeting To convene and discuss, as a team, ways to maximize room revenue and setting the appropriate restrictions and rate strategies. • (New) SM-SOP-13 Revmax Spreadsheet • 120 Day minimum outlook on what's on the books, including a minimum 90 day WOW pick up on revenue sources and a 90 day forecast. To include but not limited to Group info (GRC), Promo tracking, and special events and holidays. The spreadsheet must be consistent, clean and professional and not modified from it’s original format.

  9. See RevMax SAMPLE Exit presentation to review current revmax sheets and discuss changes

  10. Keys to a Revenue Managers Success • Planning • Simplicity • Efficiency • Attitude

  11. Distribution List • Delivery of RevMax reports to Executive Team

  12. Hotel Team • GM • Director of Sales or Sales Manager • any additional key members in your hotel team • Executive Team • VP of Sales & Marketing (Doug Carrillo) • Director of Operations (David Moth) • Director of Tour Operator Sales (Lilian Garzon)-(when applicable) • Director North American Leisure/Business Sales (Mark Schmidt) • Corporate Revenue Manager (Nelson Garcia)

  13. Final Notes: Pitbull: uno, dos, tres

  14. Add a Glance Snapshot in body of email • 2. Must include, Meeting notes, shop reports & additional info that is important • 3. Zip the file Exit Presentation and show examples

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