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Management Information Systems

Management Information Systems. William R. Mussatto CyberStrategies, Inc. mussatto@csz.com. Topics. Introductions What is MIS? IS Project Management Rapidly Changing World of Information Technology Best Practices in Information Technology. Introductions. Who am I?

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Management Information Systems

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  1. Management Information Systems William R. Mussatto CyberStrategies, Inc. mussatto@csz.com

  2. Topics • Introductions • What is MIS? • IS Project Management • Rapidly Changing World of Information Technology • Best Practices in Information Technology

  3. Introductions • Who am I? • What is my background? • What do I do? • Now, about you ...

  4. What is MIS?Management Information Systems • Organizational Information systems • computer systems in an enterprise providing information about enterprise business systems • Information Policy Making • Management Use of Information • turning information into knowledge

  5. What is MIS?Management Information Systems • Decision Support Systems (DSS) • Real Time: • What if: • Information Systems Project Management • software-intensive • people-intensive

  6. General Project ManagementTopics • Definition of the Concept of a Project • Characteristics of Projects • Work Effort Taxonomy • Project Process Characteristics • Project Management • Overview • Functions of Project Management • Summary / Conclusions

  7. Definition of the Concept of a Project • Characteristics of Projects • Work Effort Taxonomy • Project Process Characteristics

  8. Definition of the Concept of a ProjectCharacteristics of Projects • Unique Undertakings • not routine, everyday activities • Temporary Process • Composed of Activities • operating on interrelated set of items • inter-dependencies

  9. Definition of the Concept of a ProjectCharacteristics of Projects • Often Represented as Network • sequential and parallel paths • drill-down levels • Involve Multiple Resources • human & non-human • require close coordination • inevitably leads to conflict

  10. Definition of the Concept of a ProjectCharacteristics of Projects • Project and Product are Different • different projects involved in the life cycle of a product • e.g., basic research, product research, design, manufacturing/implementation

  11. Definition of the Concept of a ProjectCharacteristics of Projects • Project Management Emphasizes Timely Completion • commercial entities: being first to market • or maybe second to market • time value of money • Emphasis Also on Budget Control

  12. Unique Temporary Network of Activities Multiple Resources Distinct from Products Schedule Emphasis Budget Emphasis Definition of the Concept of a ProjectCharacteristics of ProjectsSummarizing

  13. Definition of the Concept of a ProjectTaxonomy of Work Efforts • Compare and Contrast “Project” Concept with Similar Concepts • Craft • Project • Job Shop • Progressive Line • Continuous Flow

  14. Definition of the Concept of a ProjectTaxonomy of Work Efforts • Craft • homogeneous human resource • often a single person • examples: cook, doctor

  15. Definition of the Concept of a ProjectTaxonomy of Work Efforts • Project • temporary process • heterogeneous resources • closely coordinated

  16. Definition of the Concept of a ProjectTaxonomy of Work Efforts • Job Shop • loosely coordinated, workstations • heterogeneous technologies / operations • wide range of products / services • products move from station to station in non-uniform way • examples: manufacturing plant, hospital, kitchens

  17. Definition of the Concept of a ProjectTaxonomy of Work Efforts • Progressive Line • tightly coordinated • heterogeneous technologies/operations • large quantity of products • serial, linear process • example: assembly line, cafeteria line

  18. Definition of the Concept of a ProjectTaxonomy of Work Efforts • Continuous Flow • very tightly coordinated • heterogeneous technologies/operations • operations applied to continuous media • example: refineries

  19. Definition of the Concept of a ProjectTaxonomy of Work EffortsSummarizing • Craft • Project • Job Shop • Progressive Line • Continuous Flow

  20. Definition of the Concept of a ProjectProject Process Characteristics • Project Process is … • progressive elaboration of requirements/specifications • top level design • detailed design • tooling design • production instructions • numerical control • Especially True of IS Projects

  21. Project ManagementOverview • Modern PM Barely 40 years old • DoD • ICBM projects in the 1950s • NASA space race • major construction efforts • Panama Canal (pre-modern?)

  22. Project ManagementOverview • Not to be confused with … • PERT • Program Evaluation and Review Technique • CPM • Critical Path Method

  23. Project ManagementOverview • PM as Change Management General Management Operations Management PM Technical Management

  24. Project ManagementProject Management Functions • Fabric Analogy • Woof: ties all together • General PM Process • Warp • Basic PM Functions • Diagonals • Integrative PM Functions

  25. Project ManagementProject Management Functions • General PM Process: Woof • Project Integration • single word that best describes PM’s activities • PM activity is the integration of all other activities • focal point for gathering info, adjusting plans, communicating plans • Strategic Planning • overarching themes for project

  26. Project ManagementProject Management Functions • General PM Functions: Woof • Resource Allocation • budget control • Basic PM Functions: Warp • Scope Management • defining what is included and what is excluded from the project: project boundaries

  27. Project ManagementProject Management Functions • Basic PM Functions: Warp • Time Management • $1M/day on a several year $1B project • planning, estimating, scheduling, control • Cost Management • cost evaluation, estimating, controlling, analyizing, reporting, forecasting • Quality Management • conformance to requirements/specifications • process control / defect management

  28. Project ManagementProject Management Functions • Integrative PM Functions: Diagonals • Risk Management • risk identification • risk assessment • risk = severity * probability of occurrence • we usually fail in the assignment of probability • risk avoidance • risk mitigation

  29. Project ManagementProject Management Functions • Integrative PM Functions: Diagonals • Human Resources Management • building and motivating a cohesive group • administrative • behavioral • Contract/Procurement Management • contract development and negotiation • subcontract development, negotiation, and management

  30. Project ManagementProject Management Functions • Integrative PM Functions: Diagonals • Communications Management • building consensus • PM must know • what to send • to whom to send • conflict resolution • must be articulate • spoken and written communications

  31. Project ManagementProject Management FunctionsSummarizing • General PM Process (Woof) • Basic PM Functions (Warp) • Integrative PM Functions (Diagonals)

  32. Summary / Conclusions • Projects are • unique, temporary undertakings involving many closely coordinated resources • Project Management is • the basic integrative discipline for coordinating all project work efforts, managing risk, and ensuring success • intersects with general, operations, and technical management

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