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McGraw-Hill

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    1. McGraw-Hill Stephen E. Lucas 2001 All rights reserved.

    2. McGraw-Hill Stephen E. Lucas 2001 All rights reserved.

    3. McGraw-Hill Stephen E. Lucas 2001 All rights reserved.

    4. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Vibration of sound waves on eardrum & firing of electrochemical impulses in brain. Paying close attention to, & making sense of, what we hear.

    5. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Appreciative Listening

    6. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Comprehensive Listening Listening to understand message of speaker.

    7. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Garfield’s “Empathetic” Listening

    8. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Causes of Poor Listening Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and personal appearance

    9. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Thought-Speech Differential Difference between speaking rate & thinking rate Speak at about 150 wpm Think at 400-600 wpm Where your mind goes with that extra thinking time can hurt or help your listening effectiveness!

    10. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. At a Lecture—Only 12% Listen 20% are pursuing erotic thoughts 20% are reminiscing 20% are paying attention to lecture, but of those only 12% are actively listening Others are worrying, daydreaming, thinking about lunch—or religion (8%)

    11. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Thought-Speech Differential

    12. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. How to Become a Better Listener Take listening seriously. Don’t create or tolerate distractions. Don’t be diverted by appearance or delivery. Suspend judgment. Focus your listening. Develop note-taking skills.

    13. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Chinese Verb “To Listen”

    14. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. The End

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