1. McGraw-Hill Stephen E. Lucas 2001 All rights reserved.

2. McGraw-Hill Stephen E. Lucas 2001 All rights reserved.

3. McGraw-Hill Stephen E. Lucas 2001 All rights reserved.

4. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Vibration of sound waves on eardrum & firing of electrochemical impulses in brain. Paying close attention to, & making sense of, what we hear.

5. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Appreciative Listening

6. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Comprehensive Listening Listening to understand message of speaker.

7. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Garfield�s �Empathetic� Listening

8. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Causes of Poor Listening Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and personal appearance

9. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Thought-Speech Differential Difference between speaking rate & thinking rate Speak at about 150 wpm Think at 400-600 wpm Where your mind goes with that extra thinking time can hurt or help your listening effectiveness!

10. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. At a Lecture�Only 12% Listen 20% are pursuing erotic thoughts 20% are reminiscing 20% are paying attention to lecture, but of those only 12% are actively listening Others are worrying, daydreaming, thinking about lunch�or religion (8%)

11. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Thought-Speech Differential

12. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. How to Become a Better Listener Take listening seriously. Don�t create or tolerate distractions. Don�t be diverted by appearance or delivery. Suspend judgment. Focus your listening. Develop note-taking skills.

13. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. Chinese Verb �To Listen�

14. McGraw-Hill Stephen E. Lucas 2001 All rights reserved. The End