new product and service development funnel

1. new product and service development funnel RL Spring 2010

2. Who are we??? Asian restaurant in Israel

3. Our workers… • Our employees - those who serve our clients - are responsible for leading our success over the years. • They care that our guests will experience entertainment that unique only to us. • Therefore, we have no choice but to employ a really special people - nice, intelligent and professional atmosphere that will blend into our restaurants - with existing teams and customers. • We demand of them seriously, professionalism and hard work - and receive in return for great guys that someday be lawyers, designers or alternative therapists, but in the meantime become the service and atmosphere in GIRAFFE restaurants, which is something we're very proud of him.

4. So how do we add a new member to the family?

5. So far it has occurred like this… Someone who has contact to the management • Friend brings a friend Of one random customer

7. This is how it should be done:

8. Ideation: • Jobs adds in the news paper • Adds in universities • Adds in the internet • Adds in bars ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

9. Ideation screen: • Section ages 20-27 • Two mornings and evenings available free on weekdaysFree weekend day. • Residence near the restaurant • Pleasant appearance ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

10. Expansion and surface evaluation: Personal interview with the director of human power.Discussion on procedures ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

11. Surface evaluation screen: • Experienced • With vehicle / mobile • After the trip after military service • After psychometric test ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

12. Detailed evaluation: • Interview with the restaurant manager • The values and history of the organization ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

13. Detailed evaluation screen: • Connection and knowledge of Asian food and to the Asian cuisine. • A person who is courteous , polite and kind. • Can work with customers and know how to sell. ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

14. Cross functional development: the NPSD process helps you tear down those silo walls and let the rest of the organization join in on the creative process” In the Development part, we will give to the exciting team of waiters to transfer the hole training part, in order to create a strong commitment to the success of the “new product" - a new waiter. ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

15. :Cross functional development • Step no.1 is learning the menu, the dishes and the components. • In step no.2 the goal is recognition of the restaurant, and explained the work processes with emphasis on service. • Step no.3 will focus on computer skills.

16. Cfd gate: After all the steps, the trainer will give the “new waiter” feedback. ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

17. Testing: Identification test on the dishes from the and the ingredients. Professionalize on the computer test.One shift that the new waiter act as a waiter and old waiter goes and examines his function ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

18. During the deployment the waiter is working only for the “pick” time at the shift, try taking orders alone and performs regularly at the restaurant's performance. The deployment gate is that a “fake customer”is sitting in one of the tables that the new waiter serves them, the fake customer takes criticism and feedback on its functioning and gives it to the manager. ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment

19. Launch & post launch: At the launch phase the new waiter gets fully shift alone and fully functioning. at the end of the team and the manager gives him feedback. ideation Ideation screen Expansion& surface evaluation Surface evaluation screen Detailed evaluation Detailed evaluation screen Testing gate Cfd gate Deployment gate Plr gate Cross functional development testing Launch post launch deployment