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Strategies & Benefits of Integrating Billing and Payment Channels

Strategies & Benefits of Integrating Billing and Payment Channels. John Goering Kathy Norgaard. utility regulations. economic pressures. employment. taxation. fuel prices. regulatory pressures. Utility Payment Challenges. Technology Needs. Business Needs. Marketplace/Consumer Needs.

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Strategies & Benefits of Integrating Billing and Payment Channels

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  1. Strategies & Benefits of Integrating Billing and Payment Channels John Goering Kathy Norgaard

  2. utility regulations economic pressures employment taxation fuel prices regulatory pressures

  3. Utility Payment Challenges Technology Needs Business Needs Marketplace/Consumer Needs

  4. Integrating Billing and Payment Channels • Managing the customer experience • Best practices in managing multiple payment processes • Traditional paper-based • Electronic-based • Mobile-based • Pain points to avoid • Reporting considerations

  5. Truly Integrated Billing Solution • Information across different methods is consistent and shared across all systems • Customer controls their bill-viewing and payment experience Billing delivered to the end customer via the presentation method they want AND the ability to pay bills via the payment method they want!

  6. Truly Integrated Billing Solution

  7. Truly Integrated Billing Solution

  8. Truly Integrated Billing Solution

  9. Truly Integrated Billing Solution Technology Needs Business Needs Marketplace/Consumer Needs

  10. Next Steps • Evaluate and understand the needs and motivators of your customers • Align integrated solution strategy with customer needs • How would you integrate? • What are the impacts on the business and end customers? • Evaluate all options • Size and scope of the overall effort • Complete business case/plan and outline key measurable items

  11. Q&A Session

  12. Kathy Norgaard Sr. Product Manager of Payment Solutions CDS Global knorgaard@cds-global.com www.cds-global.com John Goering Vice President of Solutions Engineering CDS Global jgoering@cds-global.com

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