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BSO CEO visit

BSO CEO visit. 6 April 2012. The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference. Agenda. Coca-Cola Hellenic Shared Services Model “Unless strategy” v’s “Niche” Questions & Answers.

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BSO CEO visit

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  1. BSO CEO visit 6 April 2012 The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

  2. Agenda • Coca-Cola Hellenic • Shared Services Model • “Unless strategy” v’s “Niche” • Questions & Answers The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

  3. CCH territories The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

  4. Model Defining Requirements Shared Services Steering Group Country Customers Shared Services Country Meetings Business Service Organization: Delivering Finance and HR Transactional Support Services Country Consumers Accounts Payable Travel & Entertainment Front Line Support • Self-Service • T&E • SAP SSF • FAQs Exception Handling Executives Managers Employees General Ledger Policy Fixed Assets Personnel Admin Related Applications: SAP Workflow Org Management Managing the Service Business Systems Data Management Customer Relationship Management Outsourced Partner Mgmt (T&E) The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

  5. Which and why? Specialist niche providers V The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

  6. Some of the questions? The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

  7. Questions The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

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