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Chapter 4

Chapter 4. Settling Disputes. Conflict. Conflict is a natural part of everyday life. Can be productive when managed responsibly!!. Conflict. Disadvantages of going to Court to Settle Conflicts: Time Consuming Expensive Anger and Bitterness. Informal Talk.

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Chapter 4

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  1. Chapter 4 Settling Disputes

  2. Conflict • Conflict is a natural part of everyday life • Can be productive when managed responsibly!!

  3. Conflict Disadvantages of going to Court to Settle Conflicts: Time Consuming Expensive Anger and Bitterness

  4. Informal Talk • The least invasive way to resolve conflict is an informal talk • Involves two people talking out the problem with no help from others • Ex: • Disagreement with parents, friends, teacher

  5. Negotiation Negotiation is when people try to resolve the conflict by reaching a solution that is acceptable to all Is important because the skills involved in handling conflict responsibly are used everyday by people in all aspects of life People hire attorneys in situations like auto accidents

  6. 3 Phases of Negotiation • Preparation • All parties should have a sincere interest in settling dispute • Identify issue causing the conflict • Consider issue from the other side • Identify two workable solutions to resolve problem • Negotiation • Work together to identify issue causing conflict • After identifying issues, parties should work together to create a list of possible solutions (Identify 2-3 most workable) • Repeat all points of the final agreement to be sure of understanding • Write down agreement and decide on consequences if broken • Post-negotiation • Make final decisions

  7. Arbitration • Arbitration is when both parties agree to have a 3rd party listen to their arguments and make a decision for them • Decisions made by an arbitrator are legally binding • Common places to have an arbitration hearing: • Contract and Labor Management Disputes • International law cases

  8. Mediation Mediation is when a 3rd party helps the disputing parties talk about their problems and settle their differences Mediators do not make decisions for the parties, they only help the settlement between them

  9. Court Action • Lastly you could take court action • This is the last action one would take. Why do you think so?

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