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Discover how Zaxby’s Franchising, Inc. saved $3.6 million in training costs, increased sales by 77%, and improved certification compliance through a licensee-managed training approach. Learn best practices and new strategies to align training with audience needs and drive results. Get insights on achieving certification compliance, reducing costs, and enhancing performance. Take control, save money, and boost revenue with innovative training techniques.
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MANAGERS EMBRACE TRAINING:A HOW-TO GUIDE TO MAKE IT HAPPEN Richard Fletcher VP Talent Management Zaxby’s Franchising, Inc.
Certification Compliance • Saved $3.6 million in training costs • 77% adopted the program • Sales increased
Align with the need • Affirmation, requests for more training • Best practices • New approaches Work on what your audience wants!
Zaxby’s 585 units, 13 states, 20,000 team members
The FOOD! Zaxby’s Indescribably Good
Problems • Rapid growth & high turnover • Poor compliance to certification requirements • Escalating costs to train • Limited resources to train • Franchisor cannot train hourly employees directly
Solution – Licensee Managed Training • Change who’s in control • New role (Organization Training Manager) • Licensing content • Reduced costs for Licensees • Increased revenue for Zaxby’s Franchising • Zaxby’s Learning Center technology
Certification Compliance 90% of locations now have adopted program
The business results Test scores have risen Test retakes have been reduced Fees have mitigated our training system costs Licensees have saved $3.6 million in 2012 System comparable sales up 8.9% Average unit volume increased 10% Zaxby’s reached $1 billion this year!
Takeaway • Give control • Ensure WIIFM • Meet business needs • Save money • Improve performance • Zero based budget • Gamification • Create marketing plan for training
Richard Fletcher Zaxby’s Franchising, Inc. rfletcher@zaxbys.com @zax_clo www.linkedin.com/in/rjfletcher
