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Managing Food Allergens at Food Service

ABRAPA 2006. Managing Food Allergens at Food Service. Walt Disney World ~ Food Allergy Fast Facts. Dining Out with Food Allergies is Magical… But it Doesn’t Magically Happen. The Guest’s Role When Dining Out with Food Allergies . World. Food Allergy Fast Facts.

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Managing Food Allergens at Food Service

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  1. ABRAPA 2006 Managing Food Allergens at Food Service

  2. Walt Disney World ~ Food Allergy Fast Facts • Dining Out with Food Allergies is Magical… But it Doesn’t Magically Happen • The Guest’s Role When Dining Out with Food Allergies

  3. World Food Allergy Fast Facts

  4. Eight foods account for 90% of all food allergen reactions

  5. Personalized Guest Service

  6. 3,865 times

  7. Estimated that approximately 11 million Americans suffer from true food allergies

  8. Special Dietary Requests

  9. Dining Out with Food Allergies is Magical… But it Doesn’t Magically Happen

  10. Science and Education Instead of Magic to Manage Food Allergy Requests Systems Approach to Managing Food Allergy Requests

  11. Food Safety Audit New Vendor Pre-Qualification • Recall Procedure • SSOPS • Allergen Control Plan • Product Labeling Existing Vendor-RoutineMonitoring & Requirements • Food Safety Audits • Allergen Control Plan Vendor Food Safety Program

  12. Central Dining Reservation System

  13. Central Dining Reservation System

  14. Central Dining Reservation System

  15. Food & Beverage Cast Members Over 14,000

  16. “You can dream, create, design, and build the most wonderful place in the world…but it requires people to make the dream a reality.”

  17. Food Allergy Education & Training • Focus on changing behavior • Simple and user friendly • Based on the 4Rs • In all classes offered

  18. BFS e-Learning

  19. BFS e-Learning

  20. Information & Communication • FoodTools (Portal)

  21. Information & Communication • FoodTools (Portal) • Electronic Food Safety & Health Report

  22. Information & Communication • FoodTools (Portal) • Electronic Food Safety & Health Report • Food Safety Alert

  23. Information & Communication • FoodTools (Portal) • Electronic Food Safety & Health Report • Food Safety Alert • FAAN Food Allergy Poster

  24. Information & Communication • FoodTools (Portal) • Electronic Food Safety & Health Report • Food Safety Alert • FAAN Food Allergy Poster • Food Allergy Checklist

  25. Internal Food Safety Audits“Evaluations” • Unannounced • Coaches/Consultants • Food Allergy Checks • Hand Held Computer Technology (CAFÉ)

  26. Evaluation Handheld Demonstration

  27. What Our Guests Say “At each Disney restaurant we visited, we were greeted and taken care of personally by a member of a most wonderful group of people – Disney Chefs. While most kids look for characters to sign their autograph books, our son saw the chefs as celebrities. For the First time Reed ate breakfast in a restaurant. Furthermore, he had pancakes (that tasted and looked like real pancakes) – which he had never had before! We want to thank the chefs who took care of us and thank Disney for your obvious commitment to keeping those with food allergies safe and happy.” -S. Lee, Wendy, Reed, and Graham, Mooresville, NC

  28. What Our Guests Say “Our family went to Disney World a couple of weeks ago and had a fabulous time! At each restaurant, we told the staff about our daughter’s allergies and the chef came out to talk to us and take Caroline’s order. The chef prepared and served the meal to limit cross contamination. Everyone was kind and creative and questions were answered graciously throughout the park.” -FAAN Member

  29. What Our Guests Say “We had a wonderful experience at Walt Disney World. We made reservations at four restaurants before arriving; the people on the phone were all helpful and pleasant. My Son Kevin is allergic to milk, eggs, and peanuts. At each restaurant the chef came out and talked to us and made sure all of Kevin’s foods were safe. It was an incredible treat to go on vacation, not cook all of the meals ourselves and know that Kevin could enjoy himself and be safe. We can’t wait to go again!” -Karen, Ashburn, VA

  30. The Guest’s Role when Dining Out with Food Allergies

  31. Eight Tips for Food Allergic Guests • Be educated, informed, and prepared 2. Contact the restaurant in advance 3. Tell your server upon arrival 4. Ask questions (ingredients, cross contact, etc.) 5. Avoid buffets, certain foods, and restaurants 6. Order simple dishes 7. Be understanding and realistic 8. Don’t take any chances

  32. Shared Responsibility For Food Allergy Education

  33. Different Roles • Industry • Regulatory • Academia • Consumers • Media

  34. The End

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