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Tips on client interaction

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  1. Tips on client interaction

  2. Tips on client interaction How to deal with people who don’t know what they want but are still always right

  3. Asking questions

  4. Asking questions More

  5. Asking questions More =

  6. Asking questions More = MORE

  7. Asking questions More = MORE Please don’t stop

  8. Get to know what they want DON’T DO

  9. Get to know what they want DON’T DO “Is this OK?”

  10. Get to know what they want DON’T DO “Is this what you’re looking for?” “Is this OK?”

  11. Get to know what they want DON’T DO “Is this what you’re looking for?” “Is this OK?” “Do you like it?”

  12. Get to know what they want DON’T DO “Is this what you’re looking for?” “How can we improve this?” “Is this OK?” “Do you like it?”

  13. Get to know what they want DON’T DO “Is this what you’re looking for?” “How can we improve this?” “Is this OK?” “Do you like it?” “Do you want us to change something?”

  14. Get to know what they want DON’T DO “Is this what you’re looking for?” “How can we improve this?” “What aspects are you still unsure about?” “Is this OK?” “Do you like it?” “Do you want us to change something?”

  15. Listen more than you explainAsk more than you tellPreparation is key

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