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Enhancing Customer Service Excellence: Insights from Hays CISD

Join Michelle Barrera, Executive Director for Human Resources at Hays CISD, as she shares valuable insights on providing superior customer service. This presentation emphasizes the importance of focusing on people, embodying the Golden Rule, and maintaining a positive attitude in all interactions. Learn from renowned companies like Chick-Fil-A and Nordstrom, and discover how effective communication and sincere care can transform customer experiences. Let's aim to reflect our commitment to exceptional service in every interaction.

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Enhancing Customer Service Excellence: Insights from Hays CISD

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Presentation Transcript

  1. Reaching Your Public Ideas for providing superior customer service Presented by: Michelle Barrera, Exec. Dir. for Human Resources Hays CISD October 13, 2008

  2. Meeting our Mission • Hays CISD prepares students to become responsible, productive, and informed citizens. • The mission of the Hays CISD Human Resources Division is to consistently deliver quality services in a professional and caring manner.

  3. Giving Yourself Away • The Golden Rule • Focus on people, not tasks • Love what you do • Have a contagious attitude “Be kind, be kind, be kind.” Henry James

  4. Written communication plays a part, too

  5. Hearing the Smile “Your smile is a curve that can get everything straight.”

  6. It’s My Pleasure • Chick-Fil-A – “It’s my pleasure!” • Starbucks – everything matters • Park Place Lexus – people love to hear their names • Nordstrom – taking back what they didn’t even sell • Chili’s – you can’t enjoy your burger if you have a headache

  7. “There is no traffic jam when you go the extra mile.”

  8. Types of Customer Service • Rude • Indifferent • Exceptional “How we serve you reflects on who we are.”

  9. Give One to Get One On the sticky note provided, write an aha, comment or question, as you reflect on today’s presentation.

  10. Questions

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