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AT&T Enhanced VPN Services

AT&T Enhanced VPN Services. Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111. The world’s networking company SM. iGEMS : integrated Global Enterprise Management System.

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AT&T Enhanced VPN Services

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  1. AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111 The world’s networking company SM

  2. iGEMS: integrated Global EnterpriseManagement System • An integrated set of tools supporting AT&T Managed Services providing End-to-end Service Provisioning & Management • Integration of “Best of Breed” Tools and Systems • iGEMS Performs: • Ordering and Provisioning • Design and Engineering • Trouble Ticketing and Problem Resolution • Networks and Systems Management • End-to-end integration, management, and monitoring of e-Business and network infrastructure • BusinessDirect®Portal • Performance Reporting via iGEMS Global Measurements System • Billing • Electronic Bonding

  3. BusinessDirect® Portal A Personalized Home Page Communication & Collaboration Tools With AT&T Business Direct, you can: • Receive “alerts” and submit questions • Share documents with your AT&T Account Team • Receive customer testimonials, industry news, and other value-added information So you can interact with AT&T customer service and account teams any time

  4. Enhanced VPN Performance Reporting • Monthly Overview Reports of Shared MPLS Backbone • Availability • Latency • Data Delivery Rate • iGEMS Global Measurements System • Provides All Customer VPN (CE and End-to-End) Reports • Strategic Reporting Platform • Global Architecture • Centralized Data Repositories • Constant polling / collection / analysis / reporting tool sets • Feature rich reports supported by strong navigational features (Hierarchical presentation, providing “Drill Down” capabilities) • Monthly & Daily Overview Reports • Hourly & Measured Interval (to last 10-minute polling cycle) Graphic Reports

  5. Enhanced VPN - Standard Reports • Reports Accessed from Monthly Overview Reports • Backbone Measurements • Availability/Latency/Reliability • Reports Accessed from iGEMS Global Measurements System • Site Availability • Average site availability for all attached CE Routers • Site to Site Performance • Includes Availability, Latency and Data Delivery measurements • Class of Service (CoS) • Measurements pertaining to each subscribed CoS, showing traffic throughput, burst, drops, and volumes entering the Multi-Protocol Label Switching (MPLS) backbone • CE Statistics • Access Link • Router Performance • LAN Port • Exception Reports • Measurements compared with preset thresholds • Forecast Reports • 30/60/90 Day Exception Projections based on historic data

  6. Access is via the AT&T BusinessDirect®Web Portal (www.businessdirect.att.com) • Authentication by userid and password • Seamless linkage with all underlying AT&T platforms Accessing the Reports

  7. The Portal’s “Inside Tools” Section provides the 6 most frequently selected tools. Click on this navigation point to see all of the Tools that may be selected. To access Enhanced VPN tools, select “Enhanced VPN Web Support – V3” Select: Enhanced VPN Web Support – V3

  8. Enhanced VPN Web Support – V3Customer Support Tools/Reports Web Page

  9. iGEMS Global Measurements System

  10. Access Link Reports

  11. Class of Service (CoS) Executive Summary Report

  12. Reports Available via “Drill Down” Navigation

  13. Site Availability Reports

  14. Site to Site Measurements “Dashboard”

  15. Site To Site Reports – Full Screen Views

  16. Standard Service Level Agreement (SLA) Target Lookup

  17. Standard SLA Target Lookup – Roundtrip Transit Delay

  18. Standard SLA Credit Request – Credit Request Information

  19. Ticket Fields: Required: 1. Org Group (Account Id) 2. Reporter Name 3. Phone Number 4. Service 5. Product 6. Severity 7. Service Impact 8. Request Type 9. Problem Abstract Optional: 1. Email Address 2. Email Notification 3. Asset ID 4. Location ID 5. Asset Type 6. Asset Priority 7. Client Ticket Number… AT&T One Ticketing System: Create Ticket

  20. Ticket Search Fields: 1. User ID 2. Org Group (Account ID) 3. Ticket Open Date 4. Ticket Updated Date 5. Ticket Status 6. Service 7. Product 8. Severity 9. Asset ID 10. Location ID 11. Client Ticket Number 12. Sort Criteria and Direction AT&T One Ticketing System: Search for Ticket

  21. The web application displays the following fields for the matching tickets: 1. Ticket Number 2. Severity 3. Status 4. Org Group 5. Asset ID 6. Location ID 7. Problem Abstract 8. Client Ticket Number 9. Created Date 10. Updated Date 11. Modified By AT&T One Ticketing System: Ticket List

  22. Move Adds Changes Deletes - MACD Requests Tool

  23. Move Adds Changes Deletes - MACD Requests Tool (cont.)

  24. Service Documentation

  25. Service Documentation: Schedule of Charges(Country specific via menu selection)

  26. Thank You!!

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