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Hardware and Software Support and Diagnostics: Understanding Information Systems Components

This resource covers the identification and functionality of information system components such as hardware (input, output, system devices, communication devices, storage devices, and computer types) and software (operating systems, word processing, databases). It delves into the role of diagnostic utilities in compiling technical information, identifying issues, and suggesting solutions to facilitate efficient problem-solving. Learn about the various tools available to diagnose and troubleshoot hardware and software problems.

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Hardware and Software Support and Diagnostics: Understanding Information Systems Components

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  1. Support CategoriesDiagnostics & Ethics 1.06 Identify Aspects of Information and Support Systems

  2. Hardware The physical components that make up the computer and other devices connected to the computer. • Examples: Input, Output, and System Devices

  3. Software Computer programs designed to perform specific tasks such as document processing, calculations, and data processing. Examples: Operating Systems, Word Processing, Databases, Spreadsheets, etc. * System software operates the computer hardware by controlling fundamental computer operations*

  4. Communication Devices A hardware component that enables a computer to transmit and receive data, instructions, and information. Examples: Cables, Telephone Lines, Networks, Satellites, etc.

  5. Storage Devices Hard Drives Flash Drives Compact Disks (CDs) External Drives

  6. Computer Types Laptop Pocket PC Tower Personal Computer (PC) Tablet

  7. Input and Output Devices

  8. Diagnostic Utility Compiles technical information about your computer’s hardware and certain systems programs. • Prepares a report which outlines and identifies problems. • Diagnoses problems as well as suggests courses of action. • Assists technical support staff in remedying identified problems. • Diagnostic Utility programs are included with many operating systems.

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