“THE PROACTIVE WAY IS THE BEST WAY”

1. The world’s leader in proactive solutions and organizational recovery! “THE PROACTIVE WAY IS THE BEST WAY”

2. MEET OUR TEAM • Matthew Johnson President • Sean Ann Kelly Vice President • Avery Gardner Director of Public Relations • Raelynn McCafferty Communication Facilitator • Bart Buschi Expert Prescriber • Pat Mineo Crisis Management Specialist

3. OUR PLAN FOR HILLSBOROUGH Long-Range Planning………..Slides 4-6 Organizational Culture………..Slides 7-12 Being Proactive………..Slides 13-16 A Campus Against Vandalism………..Slides 17-21 Crisis Management Plan………..Slides 22-24 Celebrating Diversity………..Slides 25-32 In Conclusion………..Slides 33 Any Questions? ………..Slides 34

4. Long-Range Planning By Matthew Johnson

5. What is Long-Range Planning? ••••••••••••••••••••••• • What is Forecasting? • Future Research Long-Range Planning for Hillsborough College

6. Long-Range Planning for Hillsborough College • The Delphi Technique • Three primary assessment activities • Environmental Opportunities & Risks • Strategic Issues • Organizational Strengths & Weaknesses • Restoring the image

7. laws systems Myths values Hillsborough’s Organizational Culture By Pat Mineo style NORMS language Rituals

8. What To Focus On *In order to restore the culture & climate at Hillsborough College, focus on these key attributes of organizational cultures: Values • *Hillsborough College should focus on its core values as a whole and reflect them upon the whole student body to establish a positive cultural atmosphere. Heroes • *Hillsborough College should be represented and personified by only those who uphold these values and beliefs put in place by the institution and its own culture. The President and Dean are two likely candidates to play the hero role in this establishment.

9. What To Focus On Rituals • *Hillsborough College should celebrate diversity and other accolades by praising those, using positive reinforcement, who participate within the college. Cultural Communication • *Hillsborough College should keep it’s student body & administration informed on new ideas, issues/changes, and the overall status & progress of the school.

10. Achieving Excellence *In order to re-establish Hillsborough College as an excellent community, follow these primary cultural themes: Develop a bias toward action instead of excessive planning. • *This will help faculty and other organizational members at Hillsborough College try different tactics to solve problems on a proactive scale. Always remain close to the customer (student). • *Gathering relevant information from the environment of students about how Hillsborough College is performing as an organization (their likes/dislikes) will help keep the school on the same page and also pinpoint any issues students might have that others in the community fail to notice.

11. Achieving Excellence Emphasize autonomy and entrepreneurship. • *By encouraging students and others to participate and assume responsibility for certain activities at Hillsborough College we can build and solidify a strong, diverse, and innovative base. Emphasize productivity through the people (community). • *Create a strong, family-like atmosphere to bring Hillsborough College closer and make students feel more safe and comfortable while also having a say when it comes to school/organizational issues. Emphasize hands-on/value-driven organizational activities. • *Encourage students and organization leaders to participate and come up with beneficial and educational activities that will inform and open up the minds of those within the environment at Hillsborough College.

12. Achieving Excellence Stick to what you do best. • *Highlight and determine the positives (what works) at Hillsborough College and reinforce the cultural values that surround these positive activities/procedures. Emphasize a simple form and lean staff. • *Allow organizational members (students) at Hillsborough College to directly contact and communicate with those in charge pertaining to the issues/needs at hand. Demonstrate simultaneous loose and tight properties. • *Hillsborough College should innovate and be flexible in times when it’s needed but also crack down and stick to strict policies when it comes down to it.

13. take action Be prepared Being Proactive By Bart Buschi Think ahead reactive

14. Participate in activities that meet upcoming problems. Establish effective internal and external relationships Research the relevant environment Being ProactiveGathering information to plan organizational strategies

15. PERFORMANCE GAPSDiscrepancies between an organization’s expectations and its actual performance • Hillsborough’s view of race differs from the environment’s view of race. • Enrollment profile does not match the region’s demographics. • No events celebrating racial or gender diversity

16. FORWARD THINKING Get feedback whenever possible. Negative and positive feedback provide opportunity for improvement. Utilize all available recourses to make more effective decisions

17. security policy cameras safety Campus Against Vandalism By Raelynn McCafferty

18. Discrimination/Vandalism Policy • Hillsborough will have a policy that states that there is a zero tolerance for all discrimination and vandalism on campus and they will have every incoming freshman sign it. • “No student or faculty member at Hillsborough college will victimize a student or faculty member because of the victim's actual or perceived race, gender, religion, sexual orientation, ethnicity, or disability: The crimes of intimidation, destruction/damage/vandalism of property, theft, simple assault or any other crime involving physical or mental abuse will not be tolerated”

19. If we were to be granted the $10,000, we would spend $3,000 on cameras. • This will give Hillsborough 30 cameras to place indoors or outdoors on campus. • They would be placed in areas such as entrances and exits of buildings, inside auditoriums, parking lots, and educational and dorm halls on campus. CAMERAS ON CAMPUS

20. LIGHTING ON CAMPUS We would use another $2,000 for additional lighting on campus. This will give the campus enough light fixtures to put with every new camera, if needed. It will also be enough to light any low-lit places on campus indoor or outdoor.

21. Campus Police • If its in the budget, Hillsborough could hire a new night shift police officer so there is another person watching campus at night. • If another police officer is not in the budget, the local police department has agreed to have an officer drive through campus every few hours.

22. recovery response Crisis Management Plan action media By Sean Ann Kelly answers immediate

23. Crisis Management Plan • A crisis management plan is a business plan of action that is implemented quickly when a negative situation occurs. • A crisis is a problem that: • 1.) disrupts the way an organization conducts business • 2.) attracts significant new media coverage and/or public scrutiny. • Typically, these crises have the capacity to visit negative financial, legal, political, or governmental repercussions on the company, especially if they are not dealt with in a prompt and effective manner.

24. Type C Error • Type C Error is a combination of poor internal and external communication. • It is a failure to effectively communicate resulting in confused ideas about the direction of an organization. • Our example of Type C Error is a letter from Sherri, a cousin of Trevone. • Sherri declined her acceptance to Hillsborough after the Romeo and Juliet discrimination.

25. RACE RELIGION F O O D “UNITED WE STAND, DIVIDED WE FALL” CELEBRATING DIVERSITY By Avery Gardner CUSTOMS GENDER LANGUAGE

26. THE CURRENT STUDENTS • Remind them of their importance to the institution and express gratitude for their efforts • Encourage them to lead the new projects that are being developed on campus • Work with them to develop programs that they feel would benefit the entire student body • Allow these students to speak to the public about the unfortunate events, but also how they are able to work with Hillsborough to ensure a better future for the college

27. Focusing on the Mission “…We promote sound learning and education with a religious influence so that we establish broad foundations and facilities equal to the best in the land, capable of preparing men and women from diverse backgrounds for every department of life.” HOW DO WE ACCOMPLISH THIS?

28. GETTING THEIR ATTENTION IT STARTS WITH RECRUITMENT • Advertisements directly promoting diversity • Send minority students to recruit high school students • A special section in pamphlets and website dedicated to showing Hillsborough’s commitment to diversity “Diversity is the fabric of our commUNITY”

29. The application essay • “Hillsborough College prides itself in celebrating diversity. What is diversity to you? In what ways have your experiences enabled you to embrace and appreciate diversity, thus allowing you to contribute to our diverse environment?” • Signing the commitment to diversity • Mandatory enrollment in diversity course • Proper participation in orientation program REINFORCING THE IMPORTANCE OF DIVERSITY

30. CELEBRATING DIVERSITY ON CAMPUS • Office of Multicultural Affairs • A department of the Student Affairs office • Works to help promote diversity and different cultures • Support system and first contact for students experiencing any issues regarding prejudices/discrimination/racism • Semi-Annual and Annual Multicultural fairs • Encouraged participation from students and faculty • Promotes through music, speakers, dances, food, costumes, etc. • Multicultural Student Club • Diversity courses • Scholarships and awards

32. Remind students and faculty by: • E-Mails about ways to embrace diversity and the college’s successes in doing so • Mail – pamphlets, recipes, magazines, books, etc. • Announcements • Required speeches and lectures • Displays and flyers • Challenging the campus to constantly outdo itself and push itself to recruit diverse students while reminding current students that they are a vital part of the Hillsborough family! IN THE BACK OF THEIR MINDS… Students and faculty should know that diversity is important to Hillsborough. Students and faculty should know that Hillsborough is on their side Students and faculty should know in Hillsborough they will find peers very similar and very different than people they are accustomed to. Students and faculty should know that they are expected to uphold and respect diversity.

33. summary of our goals • To reinforce and uphold Hillsborough's primary mission of superior academics and diversity • To reestablish sense of community and security on-campus • To leave Hillsborough with short-term and long-term recovery plans • To develop a clear and effective crisis management plan • To stay within the college’s budget while meeting all aforementioned goals • To maintain Hillsborough's good name and excellence

34. ? ? ? ? ? ANY QUESTIONS? ? ? ? ? ?

35. Thank you, Hillsborough! + = recovery.success.diversity.excellence